Six hotels in Rossio: one standard for network and managed IT

Ouro Rossio Hotel, LX Arch Rossio Hotel, BeHotel, Nicola Rossio Hotel, BePoet Hotel and Rossio Plaza Hotel. All of them welcome international guests all year round. All are within a five-minute walk of each other, in one of Lisbon's most sought-after areas.

It costs reputation. Guests judge a hotel by its Wi-Fi before they judge the bed, and they do not ask for help: they complain online. In an office, users and laptops are known. In a hotel, they change every day.

• Capacity Each room can add three to four active devices at once. We size for simultaneous devices, not square metres.
• Isolation A guest's phone never sees the laptop in the room next door. It is a mistake we often find in hotels set up by people who do not know hospitality.
• Heritage Old buildings, some listed, with half-metre walls and limits on building work. Coverage is measured inside the building, room by room.

Each hotel arrived in its own time, with its own specification. From the second property onwards, DataRoad stopped delivering isolated networks. It began operating an estate of managed business networks under a single set of rules.

For management, the gain is predictability. A configuration validated at one property is replicated at the others. A problem solved once stays solved for all.

The scope is the same across all six, adjusted to the floor plan and number of rooms.

• Physical layer Rack, vertical fibre, switches and outlets right into the room. Without good cabling, no equipment can save the network. Learn more about network infrastructure and structured cabling.
• Guest Wi-Fi Rooms, corridors, reception, restaurant, terraces and service areas, on a network with no contact whatsoever with PMS, POS, cameras or administration. Details in business wireless networks for hospitality.
• Firewall A VLAN per function, policies per network, filtering and logging. Guests, staff, PMS, CCTV and building automation share the building without crossing paths. See cybersecurity and managed firewalls.
• Internet Circuits sized to real occupancy, with routing that keeps check-in running if a line goes down.

Yes, as long as they live on their own logical network. In all six hotels, video surveillance uses the same physical cabling, avoiding a second installation, and remains invisible to anyone joining the guest Wi-Fi.

• Capture IP cameras at entrances, reception, access points, technical rooms and common areas.
• Retention A local recorder with disk capacity calculated for the agreed period.
• Audit Per-user access, with a log of every review.
• Compliance Signage and image-handling rules under the GDPR.

CCTV without segmentation combines two risks: intrusion and fines. See our business CCTV isolated from the guest network service.

The hotel stops invoicing, allocating rooms and checking guests in. That is why the property management system has a dedicated network and traffic priority, and is checked first in any intervention. DataRoad installs it, connects it and maintains reception workstations, back office and integrations.

Microsoft 365 covers reservations, management, files shared between shifts and the constant arrival and departure of staff. A forgotten account belonging to someone who has left is an attacker's favourite door. Discover our Microsoft 365 administration for businesses.

DataRoad, in the vast majority of cases. All six properties are on IT Unlimited: managed IT services for a fixed fee, with no hours counted and response times written into the contract.

Switches, firewalls, access points, recorders and lines are under NOC oversight and continuous monitoring. The alert reaches the technical team as soon as an indicator moves out of range. At three in the morning, with a receptionist on their own, this decides whether there is an internal log entry or a critical review on Booking.

• Immediate presence If someone needs to be on site, the engineer arrives in minutes and travel no longer weighs on resolution time.
• Identical documentation The same equipment family and the same configuration logic; any team member can walk into any hotel and find their way.
• Fast swaps A faulty access point or switch is replaced with an equivalent already tested, without waiting for orders.
• Continuous improvement Every lesson learnt in an old Rossio building feeds into the design of the next project.

This is what DataRoad sells to hospitality: full responsibility for the infrastructure, so management can focus on guests, not cables.

• LX Arch Rossio Hotel: Wi-Fi 7, firewall and cameras.
• BePoet Hotel: all IT, from cabling to support.
• Ouro Rossio Hotel: full wireless coverage, CCTV, firewall and servers.
• Nicola Rossio Hotel: network, firewall and move to IT Unlimited.
• Rossio Plaza Hotel: a business network built from scratch.
• BeHotel: the same scope of network, security, cameras and service.

• RTP, Técnico, Lisbon Medicine and SSAP: 24 public contracts won
• France Affiches: IT audit and consultancy across two Paris sites
• Diplomatic missions and international organisations served in Portugal
• A website in five languages for international clients

More proof in our archive of delivered projects and in DataRoad news.

Because it combines proven scale and rigour. 11 years in the market, 232 clients under contract and the Top 5% PME certification awarded by scoring.pt. The head office is in Alfragide and support covers the whole of Portugal.

In networking, DataRoad controls the entire cycle: site visit, design, certified cabling, switching, firewall and Wi-Fi 6 and Wi-Fi 7 with centralised management.

• Fixed fee IT Unlimited plans with a fixed monthly fee
• Tickets helpdesk with committed response times
• Wireless business Wi-Fi with an on-site survey
• Public sector eight public bodies and command of public procurement

Request a no-commitment proposal for managed IT in hospitality. We assess the building and return a plan with a fixed scope and price.

More than 10 workstations · support contract · remote, on-site and telephone support. Call +351 211 459 950 * or write to sales@dataroad.pt.

*Call to a Portuguese landline.