Can I keep my current licences and contract management only?
Yes, you simply grant DataRoad delegated administration access to the tenant and the service starts. Licences stay on your Microsoft account and management is included in the IT Unlimited contract. Even so, many clients choose to transfer their licences to DataRoad, to have a single IT invoice and a quarterly review carried out by whoever bills them.
How long does migration take, and is email interrupted?
A migration of 20 to 50 mailboxes typically takes two to three weeks, and email is not interrupted. History is transferred beforehand, in the background. Cutover is a DNS change in an overnight or weekend window, with a planned fallback to the old system, and takes each person a few minutes the next morning.
Is there a risk of losing old messages?
No. Mail, calendar and contacts move in full and are checked account by account before cutover, with an account map delivered to management. Outlook rules and signatures are recreated with each user. Anything that comes up during fine-tuning, such as a phone not yet connected or a scanner sending to the old server, is resolved the same day.
Doesn't Microsoft 365 already have backups?
Not in the sense that matters to the business. Microsoft 365 has temporary retention and service redundancy, but it does not protect against old deletions, ransomware in synced SharePoint or an account closed by mistake. Microsoft's own terms of service advise customers to back up their data, and that is what managed tenant backup does, with written retention.
Does the second factor get in the team's way?
Only in the first week. We install Microsoft Authenticator on each phone and mark trusted devices to limit confirmation prompts. After that, most users barely notice it. It is the single measure with the greatest effect against mailbox intrusion, which is why it is switched on before the first login to the tenant.
Do we have to buy new licences for everyone?
No. The assessment distinguishes who needs installed applications, who works only in the browser and who uses email alone, and assigns the right licence to each role. That adjustment often lowers the total bill. The quarterly review then ensures dormant accounts and forgotten subscriptions are no longer paid for.
What if the company uses Google Workspace?
DataRoad also supports companies on Google Workspace. We migrate to Microsoft 365 or support those who prefer to stay on Google. In practice, heavy Excel users and organisations that deal with public bodies tend to choose Microsoft 365. The recommendation comes from the assessment, with costs compared in writing.