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DataRoad - IT Services and Consulting

Managed Microsoft 365: secure tenant, right licences, backed-up data

Microsoft 365 managed by a premium MSP: MFA on every account, licences reviewed quarterly and tenant backup. Request a no-obligation diagnosis.

More than 10 workstations · support contract · remote, on-site and phone support

At a glance

For decision-makers short on time.

  • 01Microsoft 365 management included in IT Unlimited Premium and Premium 365, with no per-request charge.
  • 02MFA, conditional access and anti-phishing switched on before the first login.
  • 03Quarterly licence review: leavers stop weighing on the invoice.
  • 04Migrations of 20 to 50 mailboxes in two to three weeks, cut over out of hours.

Licences paid for people who have left, accounts without a second factor and a SharePoint with no copy: that is the hidden cost of a Microsoft 365 nobody manages. DataRoad - IT Services and Consulting, a Microsoft partner and one of the best companies in Portugal for business IT support, takes over the whole tenant: the company pays only for what it uses, every account requires MFA and data has written retention. Headquartered in Alfragide, with support across Portugal and for international companies in Portugal, Europe and the US.

How much does a company lose with an ownerless tenant?

More than it seems. We regularly find licences for former employees still being billed after more than a year. A single stolen login without MFA opens the mailbox, the contacts and the shared files.

Microsoft guarantees the service is available. It does not guarantee it will recover what your team deleted. A message deleted 45 days ago, a library encrypted by ransomware or an account closed by mistake are beyond the reach of the native tools.

ScenarioUnmanaged tenantTenant managed by DataRoad
An employee leavesThe licence keeps being billedAccount closed that day, mail redirected, licence reassigned
Phishing emailDepends on each person's attentionFiltering, Safe Links and active alerts, plus team awareness
Compromised credentialsIntruder inside the accountThe second factor blocks the sign-in and raises an alert
Document deleted 2 months agoGoneRestored from backup
Outlook not syncingGoogling during working hoursRequest logged and handled remotely, no extra invoice
A new joinerImprovised accountTemplate profile: licence, groups, MFA and equipment ready

What comes under control when DataRoad manages Microsoft 365?

  • Identity Second factor for everyone, conditional access (blocked countries, registered devices only), protection against malicious links, alerts on anomalous sign-ins and auditing of privileged accounts. It fits into DataRoad's managed cybersecurity.
  • Licences Business Basic, Standard, Premium or Enterprise according to role; consolidation of scattered subscriptions; dormant accounts cleaned up every quarter.
  • Mail in Exchange Online SPF, DKIM and DMARC tuned so your messages reach clients' inboxes; shared mailboxes, lists, archiving and retention; leavers handled with history preserved.
  • Collaboration Teams and SharePoint organised around the company's real structure, external sharing under rules, and old file servers moved to the cloud only when it pays off. If it does not, we explain why.
  • Devices via Intune Policies, deployed applications and remote wipe of a lost laptop, on Windows and macOS. Useful for Apple fleets: DataRoad is an Apple Technical Partner.
  • Tenant backup Email, SharePoint and OneDrive copied with retention set in writing, integrated into managed backups.

There are three pillars: a move to the cloud without interruption from on-premises Exchange, cPanel or Google Workspace; protection switched on from the start; copies of email, SharePoint and OneDrive.

How do you move email without stopping operations?

With method. The three most common starting points are Exchange on an ageing in-house server, mail hosted with the website (cPanel, Plesk and similar) and Google Workspace.

  1. Assessment: users, aliases, shared mailboxes, volumes, rules and forwarding. This is where the forgotten accounts that receive invoices or alarms turn up.
  2. Hardened tenant: domain verified, licences and protection policies active before anyone signs in.
  3. Background copy: mail, calendars and contacts transferred during the week, with no impact.
  4. Cutover: DNS change at the end of the day or at the weekend. The next morning messages already arrive in Microsoft 365, with full history.
  5. Fine-tuning: Outlook asking for credentials, a phone not yet connected, a scanner still sending to the old server. Resolved per request, the same day, at no extra cost.

For 20 to 50 users, it typically takes two to three weeks from assessment to cutover. The team barely notices the change.

What proof is there that DataRoad has done this before?

The União das Freguesias de Massamá e Monte Abraão chose DataRoad in a public tender to move almost 50 mailboxes to Exchange Online. The project followed the steps above and continued into user support, the phase that decides the success of any migration.

Ouro Rossio Hotel has Microsoft 365 implementation and management built into IT Unlimited. PTR Pharma Consulting entrusts DataRoad with its email and website, under continuous monitoring.

  • 11 years In business and 232 clients.
  • Top 5% SME According to scoring.pt.
  • 5.0 on Google Across 52 reviews.

Chosen by respected and international companies

Garcia, GarciaGuestUNMQ DigitalMinistério PúblicoVentaskETISMEGReltio by SAPRestreamVelvEscola Nacional de Saúde PúblicaCircuito EstorilSyoneCreative MindsInstituto Superior TécnicoRTPUniversidade Católica PortoUniversidade Católica PortuguesaFaculdade de Medicina de LisboaUniversidade de LisboaClínica MulherPresidência da RepúblicaESELUpMUN[it]STENEmbajada de España en PortugalNBCC ConsultingInstituto dos Registos e do NotariadoVila GaléBe Poet Baixa HotelBe Hotel LisboaRossio Plaza HotelServiced Apartments Boavista PalaceMitrelliJunta de Freguesia de Massamá e Monte AbraãoInsidepurpleUniveteColégio MinervaPTR Pharma ConsultingInfocapitalHD Duecitânia Design HotelYunit ConsultingMyWindowArqsizeAxiaVestasContinentalGRENKEBaker TillyVINCI AirportsANA Aeroportos de PortugalE.LeclercUriachbeqomNewhotel SoftwareeasyHotelOuro Rossio HotelNicola Rossio HotelClínica LambertBanco do BrasilBoostUphillHole19Ambassade de France au PortugalU.S. Embassy PortugalEmbaixada da Arábia SauditaEmbassy of CyprusPanikeAugusta LabsIGASSISPorta da Frente Christie’sonRisingFresh DesignGesto EnergyBernerQuatenusSegurança SocialCâmara Municipal do MontijoManaged Microsoft 365: secure tenant, right licences, backed-up dataCiphraCentury 21Hotel Solar PalmeirasSINCTAAPCTAVarandas de Lisboa★★★★★ 5,0 · 52 Google reviews

What documentation does management receive?

  • Account map Starting and final state, with the licence for each user, group, alias and shared mailbox.
  • Cutover script Day, time, DNS records changed and rollback plan.
  • Protection rules in force Second factor, conditional access, anti-phishing, retention and external sharing, each one justified.
  • Backup policy What is copied, how often and the restore horizon.
  • Quarterly licence report Dormant accounts, subscriptions released and money saved.

What does it cost and what is out of scope?

Management is included in the IT Unlimited Premium plan, from €750/month + VAT, and the IT Unlimited Premium 365 plan, from €1,200/month + VAT. Creating users, connecting phones, fixing sync issues, adjusting permissions or answering questions does not generate an extra invoice. Licences can be billed by DataRoad, on a single IT invoice, or stay on your Microsoft account.

We work only under an IT Unlimited contract and take over the client's entire environment; there are no one-off call-outs and no standalone equipment sales. Out of scope: Power Platform development and extensive change-management or Teams training programmes. In those cases, we refer you to someone who does it.

Decision-makers' questions on managed Microsoft 365

Can I keep my current licences and contract management only?

Yes, you simply grant DataRoad delegated administration access to the tenant and the service starts. Licences stay on your Microsoft account and management is included in the IT Unlimited contract. Even so, many clients choose to transfer their licences to DataRoad, to have a single IT invoice and a quarterly review carried out by whoever bills them.

How long does migration take, and is email interrupted?

A migration of 20 to 50 mailboxes typically takes two to three weeks, and email is not interrupted. History is transferred beforehand, in the background. Cutover is a DNS change in an overnight or weekend window, with a planned fallback to the old system, and takes each person a few minutes the next morning.

Is there a risk of losing old messages?

No. Mail, calendar and contacts move in full and are checked account by account before cutover, with an account map delivered to management. Outlook rules and signatures are recreated with each user. Anything that comes up during fine-tuning, such as a phone not yet connected or a scanner sending to the old server, is resolved the same day.

Doesn't Microsoft 365 already have backups?

Not in the sense that matters to the business. Microsoft 365 has temporary retention and service redundancy, but it does not protect against old deletions, ransomware in synced SharePoint or an account closed by mistake. Microsoft's own terms of service advise customers to back up their data, and that is what managed tenant backup does, with written retention.

Does the second factor get in the team's way?

Only in the first week. We install Microsoft Authenticator on each phone and mark trusted devices to limit confirmation prompts. After that, most users barely notice it. It is the single measure with the greatest effect against mailbox intrusion, which is why it is switched on before the first login to the tenant.

Do we have to buy new licences for everyone?

No. The assessment distinguishes who needs installed applications, who works only in the browser and who uses email alone, and assigns the right licence to each role. That adjustment often lowers the total bill. The quarterly review then ensures dormant accounts and forgotten subscriptions are no longer paid for.

What if the company uses Google Workspace?

DataRoad also supports companies on Google Workspace. We migrate to Microsoft 365 or support those who prefer to stay on Google. In practice, heavy Excel users and organisations that deal with public bodies tend to choose Microsoft 365. The recommendation comes from the assessment, with costs compared in writing.

Management is carried out remotely for companies across Portugal, from our Alfragide headquarters, with on-site visits when there is equipment to configure, users to train or a server to decommission. Regional pages: Lisbon, Cascais, Oeiras, Sintra, Leiria, Coimbra and Porto; full map under service areas.

Part of DataRoad's managed IT services. Legal framework: NIS2 and Portuguese companies.

Next step: a no-obligation diagnosis of your tenant

Find out how much you overpay in licences and how many accounts lack a second factor. We run the diagnosis with no obligation and return a clear proposal. Request a diagnosis.

More than 10 workstations · support contract · remote, on-site and telephone support.

Call +351 211 459 950 * (weekdays, 9:00 to 13:00 and 14:00 to 18:30) or write to sales@dataroad.pt.

*Call to a Portuguese national landline.

Numbers you can verify

11years in business
232clients
< 10 minaverage response time
15+IT vendor certifications
10+Countries with clients supported
5.0 ★52 Google reviews
Transparency

What many providers hide, we publish.

  • Prices upfrontEssential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200.
  • No lock-inAnnual contract, no lock-in and no joining fees.
  • Everything in writingWhat is included, the scope and the price, before you sign.
  • Support without counted hoursRemote and phone in every plan; on-site support from Premium.

Partners and certifications

Apple Technical PartnerUbiquitiUniFi Partner ProgramMicrosoftMicrosoft Partner NetworkMicrosoft AzureFortinetCiscoCisco MerakiSophosESETVMwareDell Technologies PartnerHewlett Packard EnterpriseHPE Aruba NetworkingLenovoSynologypfSenseNetgateAcronisPalo Alto NetworksMikroTikRuckusNetgearBitdefenderMcAfeeSymantecRed HatAWSGoogle CloudGoogle PartnerSeagateAPCEatonSnomDahua

DataRoad · Managed cybersecurity

One StepAhead of IT.

Security is proven over years, not promises. Managed firewalls, MFA, endpoint protection and tested backups, the same standard for every client.

  • 5 ★on Google · 52 reviews
  • Top 5%SMEs · scoring.pt
  • 11years in business, since 2015

We do IT right.

Contact

A single wrong click can stop your business. Are you ready?

Ask for a security assessment and see where the risks are today.

Phone+351 211 459 950 **Call to a Portuguese landline
HeadquartersAvenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal

More than 10 workstations · support contract · remote, on-site and phone support

DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs.

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