Do you work in factories or only in offices?
DataRoad works in both, and the factory is where the difference shows. Networks in factory halls, connected machines, Wi-Fi for mobile terminals and scanners, and segmentation between production and office are routine work. Dust, heat and vibration are built into the cabling and rack design from the survey onwards, not after the first failure.
Can you work without stopping production?
Yes, almost always, as long as the work is planned with production. Anything that requires a network cut is done in an agreed window, at night, at the weekend or during a planned stop, announced in advance and always with a rollback plan. The aim is for shifts not to notice the change and for nothing to be left half-done at the next start-up.
Do you help answer customers' security questionnaires?
Yes, we put the measures in place and deliver the documentation that exporting customers ask for. That includes a backup policy with restore tests, access management, network segmentation, an incident log and a recovery plan. Suppliers to the automotive and large retail sectors use these documents to answer questionnaires and audits without improvising.
Is a head office in Alfragide a problem for support in Leiria?
No, the Alfragide head office does not slow down the response, because most incidents are resolved immediately by remote access. Monitoring detects many problems before they affect operations. When someone needs to be on site, travel is part of the unlimited on-site support in the Premium and Premium 365 plans; Essential is remote and phone only.
How much does it cost and how is it paid?
IT Unlimited sets a monthly fee for a defined scope, with no counting of calls: Essential from €395, Premium from €750 and Premium 365 from €1,200 per month + VAT. The contract runs for one year, renews automatically and has no tie-in. Cabling or Wi-Fi projects are quoted separately.
What happens if the network fails in the middle of a shift?
Monitoring detects the failure and the team responds immediately, first by remote access and, if needed, on site, on plans that include on-site support. Redundancy is sized in the project from the cost of one hour of downtime. For night shifts, weekends and public holidays, only Premium 365 guarantees 24/7 support and monitoring.