Managed IT department: a complete team for a fixed monthly fee

You buy availability, not hours. That changes four things:

• Anticipation: Monitoring catches the fault before the user feels it.
• Fixed cost: No block of hours and none of the wrong incentives it brings.
• One contact: Network, workstations, cloud and security answer to one person with a name and a phone number.
• Transparency: Inventory, access and history always stay on the client's side.

A supplier who charges per job bills more when things break. That is the incentive built into the model. Replacing a disk before it fails or keeping everything patched generates no invoice for anyone, and the business pays twice: the technician's hour and the team's downtime.

With a fixed monthly fee, the logic flips. Every incident is a cost to the supplier, so the supplier wants nothing to fail. The real cost of an in-house engineer, line by line, and four support models side by side are in IT Unlimited compared with retainers, blocks of hours and outsourcing.

• Helpdesk and workstations: Tickets, phone and remote access, with response times signed into the SLA.
• Monitoring and NOC: Servers, connections, backups and workstations under alerting, with automatic remediation; 24/7 monitoring is exclusive to Premium 365. How the NOC works.
• Network infrastructure: certified structured cabling, switching and business wireless networks, from design to day-to-day management.
• Managed cybersecurity: managed firewalls, antivirus, MFA and access policies that we review and maintain.
• Cloud: Licences, migrations, email, file sharing and remote working on Microsoft 365 and cloud.
• Continuity: managed backups with tested restores and a written recovery plan.
• Phones: IP PBX systems with no carrier lock-in.

The full map is in DataRoad managed IT services.

Annual contract, automatic renewal, no lock-in. Details and comparison in the three IT Unlimited plans.

Nothing stops, because the service never rests on one person. There is a named account manager, but also processes, an inventory and monthly reports maintained by the team. The cover rota is written into the contract. The model is explained in how IT Unlimited works.

1. Audit: equipment, licences, access and active contracts.
2. Documentation: topology, inventory and credentials written down and handed to you.
3. Transfer: no point at which anything is lost track of; typically two to four weeks.
4. Go-live: monitoring active, SLA in force, account manager with a name and phone number.

Step by step in switching IT partner without stopping operations.

• Hotels and tourism: Wi-Fi for high occupancy, PMS and separation between guest and operations networks.
• Healthcare and pharmaceuticals: GDPR, protection of clinical data and critical systems always available.
• Universities and research: Complex networks, hundreds of devices, international links.
• Embassies and government: High security, confidentiality, rigour.
• Multinationals in Portugal: A local partner aligned with global policies, in Portuguese and English.

• 11 years: Managing business IT since 2015.
• 232 clients: From SMEs to embassies and multinationals.
• Top 5% PME: Distinction awarded by scoring.pt.
• 5.0 from 52 reviews: On Google.
• 1321 devices and more than 138 Ubiquiti sites: Under management.
• Zero incidents: DataRoad has never suffered a security incident in 11 years.
• Certifications: Microsoft, Apple Technical Partner, Fortinet, Sophos, Ubiquiti, Dell, Cisco, VMware.

Headquarters in Alfragide, on-site support across Portugal, clients in Europe and the United States too. More about us in meet DataRoad; recent projects in DataRoad news.

We work only under IT Unlimited contracts: no one-off call-outs and no standalone equipment sales. A no-commitment proposal, with contact on the same day. Request a proposal.

More than 10 workstations · support contract · remote, on-site and telephone support. +351 211 459 950 * · sales@dataroad.pt

*Call to a Portuguese landline. We do IT right.