Meet DataRoad: premium network and managed IT MSP since 2015

With figures you can check with third parties:

• Since 2015: 11 years keeping business infrastructure running.
• 232 clients: From growing SMEs to diplomatic missions.
• Ubiquiti at scale: 1321 devices across more than 138 sites under management.
• Top 5% PME: Awarded by scoring.pt in 2022 and 2023, with an Excellent Performance and Financial Strength Index and 73% growth.
• Sustained growth: Around 38% a year, with a steady flow of Portuguese and international companies coming on board.
• 5.0 on Google: From 52 client reviews.
• Apple Technical Partner: For Mac and iOS estates in a business setting.
• Our own security record: In 11 years, DataRoad has never suffered a security incident.

Because the market charged by the hour, tied clients in with lock-ins and hid the exit in small print. Our first offer, made to companies in Lisbon, fitted in one sentence: we take full responsibility for your technology, we always answer and we charge a fixed fee, with no small print.

That promise is now called IT Unlimited, and client referrals are what grew us most. The team is our own, certified by the leading manufacturers, and works towards one result: zero downtime on the client's side.

Monitoring, backups and security are part of the contract. Monitoring 24 hours a day, 365 days a year, is exclusive to the Premium 365 plan.

DataRoad is a certified partner of Ubiquiti, Cisco, Sophos, Fortinet, Dell, Microsoft, VMware and Apple. Each certification is knowledge validated by the maker of the equipment we install and then go on managing.

• A Portuguese company: Team and response in Portugal, with support for companies in Europe and the USA.
• Availability first: The MSP model is paid for stability, not for the number of faults.
• The data belongs to the client: Inventory, documentation and credentials always stay with whoever pays.
• Long relationships: Many clients renew with us year after year.

Keeping infrastructure running so that nobody has to think about it is easy to say and hard to do well. That is our job.

• Hospitality: Guest Wi-Fi, PMS, check-in and billing; a failure shows up at reception straight away.
• Clinics and healthcare: Clinical software and imaging, with strict confidentiality and retention rules.
• Diplomacy and international bodies: Security requirements set abroad, met here.
• Subsidiaries of foreign groups: Teams in Portugal reporting to a head office and needing the same technical language.
• Universities: Thousands of users, open networks and an academic calendar that cannot slip.
• Growing SMEs: Most of our portfolio, companies whose growth has outpaced their technology.

Hotels, embassies, clinics and offices, with the before and after and clients named: see our case studies.

The reason is always the same. Embassies do not negotiate on confidentiality. Hotels know that a night without Wi-Fi means complaints. Clinics need the system up when the patient arrives. None of these organisations has time to manage a supplier.

Mission: to make companies' technology work without them having to pay attention to it. Vision: to be the reference MSP in Portugal for organisations that do not accept failure.

• Responsibility: The client's problem becomes ours the moment we sign.
• Candour: We communicate clearly, including when the news is not good.
• Technical rigour: Continuous training and current certifications.
• Partnership: Every client is a relationship, never a ticket number.
• Availability: Immediate response times; nights, weekends and public holidays covered under Premium 365.

• IT Unlimited fee: Unlimited support at a fixed price; under Premium, unlimited on-site support with travel included. See the IT Unlimited Premium plan.
• Cabling and switching: Design, certification, Layer 3 and PoE. See network infrastructure.
• Wi-Fi 6 and Wi-Fi 7: Coverage surveys, installation and cloud management with profile-based networks. See business Wi-Fi.
• Perimeter security: Firewall, segmentation, managed antivirus and VPN. See managed cybersecurity and firewalls.
• Data: Servers, NAS, Microsoft 365 and backups with tested restores. See managed backups.
• Voice and video: IP phone systems and CCTV with continuous recording and GDPR compliance. See IP telephony.

Follow our latest projects in DataRoad news.

Tell us where your infrastructure stands today. We will give you a clear view of the risk and a no-commitment proposal. Book a conversation with DataRoad.

More than 10 workstations · support contract · remote, on-site and telephone support.

Call +351 211 459 950 * or write to sales@dataroad.pt. We do IT right.

*Call to a Portuguese landline.