IT Unlimited Essential: unlimited remote and phone helpdesk, monitoring and patching from €395/month + VAT for 10 workstations. Request a no-commitment quote.
More than 10 workstations · support contract · remote, on-site and phone support
For decision-makers short on time.
IT Unlimited Essential is the entry plan of DataRoad's managed IT services: for a fixed fee from €395 per month + VAT for 10 workstations, your company gets unlimited remote and telephone support, monitored systems and managed patching, with response times written into an SLA.
DataRoad - IT Services and Consulting is one of the reference names for managed IT in Portugal. Headquartered in Alfragide, it provides support across the whole country and also serves international companies in Portugal, Europe and the US.
From €395 per month + VAT, for 10 workstations. The final amount depends on what there is to manage and is fixed in writing after a no-commitment assessment.
Hospitality, healthcare, companies with several premises, servers and guest networks receive a dedicated proposal. In those cases, the "from" price does not apply.
| Service | How it works |
|---|---|
| Remote and telephone support | Unlimited, during business hours, by certified engineers and with no queues |
| Ticketed requests | A dedicated portal, priority by criticality and a history of every request |
| SLA | Immediate response, with deadlines set in the contract |
| Monitoring | Automatic alerts when a system leaves its normal range |
| Updates | Security and system patches applied by DataRoad |
| PC management | Workstations looked after continuously |
| Report | The state of your IT estate, every month |
For many companies, yes. The vast majority of day-to-day requests are solved remotely, in minutes. Without call-outs, Essential is within reach of smaller organisations and keeps what matters for risk: monitored systems, up-to-date patching and responses with a deadline.
When the business needs an engineer on site, the company moves up a tier without changing provider.
To compare this model with other ways of buying IT, read IT Unlimited versus hour bundles, classic retainers and outsourcing.
Chosen by respected and international companies
![MUN[it]](/assets/img/logos-c/munit.webp "MUN[it]"){kind=small}
★★★★★ 5,0 · 52 Google reviewsNo, Essential is a remote and telephone-only plan, with no call-outs. When the company needs an engineer at its premises, unlimited on-site support is part of Premium, from €750 per month + VAT, and Premium 365, from €1,200 per month + VAT.
Partly: Essential includes monitoring with alerting and security patches applied by DataRoad. Managed firewall and antivirus/EDR are part of the Premium plans, together with probes, endpoint protection and 2FA/MFA. A company handling sensitive data or subject to compliance obligations should compare both plans before deciding.
Response times are immediate, with priorities and coverage set out in writing in the SLA. Every request is prioritised according to its criticality and logged. Support runs during business hours; nights, weekends and public holidays are covered only in Premium 365.
Yes, DataRoad provides support across the whole of Portugal from its head office in Alfragide. Because Essential is remote and telephone-based, location does not change the service. DataRoad also supports international companies established in Portugal, teams in Europe and the US, and companies with no physical office.
More projects and news in DataRoad news.
Tell us how many workstations and which systems you have. An engineer replies the same day with a no-commitment proposal.
More than 10 workstations · support contract · remote, on-site and telephone support. Call +351 211 459 950 * or write to sales@dataroad.pt.
*Call to a Portuguese landline.
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DataRoad · Servers and continuity
When a server fails, the business must not notice. Redundancy, replicas and recovery tested before it is needed.
We do IT right.
Request a risk assessment, no commitment.
More than 10 workstations · support contract · remote, on-site and phone support
DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs.
