Ouro Rossio Hotel: 30 access points, 55 cameras, six floors

Because coordinating four suppliers in an old building is a recipe for delays and shared blame. DataRoad took on everything: technical specification, equipment purchasing, installation, configuration, testing and staff training. No subcontractors, no intermediaries.

In a historic six-floor building in the Baixa, that meant designing cabling, switching and radio frequency as a single system, so the guest on the top floor has exactly the same experience as the guest on the first.

• 30 access points Coverage in rooms, common areas, restaurant and technical areas, with cloud management and continuous monitoring.
• Guests in one world, operations in another The guest network is separate from the network running PMS, POS, management systems and cameras.
• Switching on every floor 10 high-performance switches distributed across the building, with redundancy at critical points.
• Business firewall Perimeter defence, web filtering, VPN, segmentation and traffic rules by profile.
• A second route to the internet A dedicated link to the Altice data centre, which keeps critical systems running if the main connection goes down.
• Guaranteed power UPS supporting the critical infrastructure during power cuts.

The 55 cameras cover entrances, corridors, reception, car park and exterior, with continuous recording, protected retention and remote viewing. They run on a dedicated network that segmentation keeps out of reach from the guest Wi-Fi.

DataRoad configured and migrated the hotel's Microsoft 365 and now manages it. It also supplied, set up and maintains the workstations for reception, administration and operations.

It is the infrastructure guests feel first and the one that weighs most in reviews. Over 11 years of hotel projects, DataRoad has settled on three rules:

1. Radio frequency survey before any cable: coverage planned for the building's real walls and materials, with no dead zones.
2. Uncompromising separation: guests on one side; management, payment and surveillance systems on the other.
3. Zero effort for reception: a stable, fast connection with no need for staff to step in.

Management is cloud-based, with proactive updates. If an indicator drifts, DataRoad detects and fixes it before the guest notices. Explore our business wireless networks with coverage surveys, Wi-Fi 6, Wi-Fi 7 and centralised management.

The IT Unlimited contract begins. The hotel has ongoing management of the entire infrastructure, unlimited on-site, remote and phone support, monitoring with alerting, preventive maintenance and immediate incident response, for a fixed monthly fee.

A hotel never closes. A fault at check-in, on the Wi-Fi or in the CCTV reaches the guest and the booking platforms straight away. Having a premium MSP that built the network from the first cable is the most effective way to reduce that risk. See the model in IT Unlimited: managed IT services for a fixed monthly fee.

Ouro Rossio is part of a hotel portfolio in Lisbon, Porto and the Algarve, with PMS, POS and access control integration, large-scale CCTV and data centre connectivity:

• LX Arch Hotel (Rua Augusta, Lisbon): complete network, Wi-Fi 7 for guests, firewall, CCTV and IT Unlimited.
• BePoet Hotel Baixa (Lisbon): IT infrastructure, wireless network and ongoing support.
• Rossio Plaza Hotel (Lisbon): Wi-Fi, IT systems and IT Unlimited.
• Nicola Rossio Hotel (Lisbon): complete infrastructure and continuous support.
• Serviced Apartment Boavista (Porto): IT and ongoing support.
• Easy Hotel Lisbon (Lisbon): managed IT services.
• BeHotel (Lisbon): networks and support.
• Varandas de Lisboa (Lisbon): infrastructure and ongoing support.

The challenge, solution and results are set out in the Ouro Rossio Hotel case study.

• 24 public contracts, including RTP, Instituto Superior Técnico, Faculdade de Medicina de Lisboa and SSAP
• France Affiches: IT audit and consultancy at two sites in Paris
• Why embassies and international organisations choose DataRoad
• A website in five languages for international clients

Explore all our case studies and news. Services linked to this project: user support with tickets and defined response times, certified structured cabling, managed firewalls and secure remote access and IT for public sector bodies.

• 11 years Managing networks and IT for public bodies, embassies, hotels, clinics and demanding companies.
• 232 clients All under a support contract.
• Top 5% PME Certification awarded by scoring.pt.
• Headquarters in Alfragide Support across the whole country.

We run a technical audit of your hotel network and propose installation and management under IT Unlimited. See our managed IT for hotels. No-commitment proposal.

More than 10 workstations · support contract · remote, on-site and phone support.

+351 211 459 950 * · sales@dataroad.pt

*Call to a Portuguese landline.