The building already has a network. Do we need more?
Yes, almost always, because the building at most delivers the connection to your door. The internal cabling, switches, Wi-Fi, firewall and segmentation belong to the company, and that is where almost every performance problem starts. In the survey we separate what belongs to the building from what is yours, so we know exactly where the risk lies.
Will you deal with building management for us?
Yes, DataRoad deals directly with building management on access requests, working hours and approved cable routes. Your management team does not need to act as go-between for the IT provider and the building's technical team. Planning for these rules from day one saves weeks of waiting and avoids redoing work.
We will double the team this year. How should we plan the network?
You plan with headroom from the first installation and with equipment that grows without replacing what is already there. We count network points against the next layout, leave free switch ports and rack space. It costs a little more at the start and much less after a year, because it avoids a second job in a shared building.
Do you also support users day to day?
Yes, day-to-day user support is part of IT Unlimited: requests are not counted, at a fixed price, with monitoring and immediate response times. On Premium and Premium 365, site visits are included without limit; Essential is remote and phone only. Each employee asks for help by phone, email or portal.
How much does managed network and IT cost in Oeiras?
IT Unlimited costs from €395/month + VAT on Essential, from €750 on Premium and from €1,200 on Premium 365, which adds nights, weekends and public holidays and is the only plan with 24/7 support. Cabling and Wi-Fi projects are quoted separately. The contract is annual and no tie-in.
Does DataRoad have an office in Oeiras?
It does not need one: DataRoad's head office is in Alfragide, a few minutes from the Oeiras business parks, and support covers the whole country. Most requests are resolved immediately by remote access and phone, and we travel to Oeiras whenever needed, on plans with on-site support. We also serve companies in Europe and the US.