Can head office's team speak to you in English?
Yes. Reports, technical documentation and contact with international IT teams are handled in English whenever that is the group's working language. The subsidiary keeps support in Portuguese, and head office receives information in the format it asks for, with no intermediate translation and no detail lost between Portugal and corporate IT.
Can corporate security policies be applied in Portugal?
For the most part, yes. Before implementing them, we set out in writing what applies as is, what needs adapting to Portuguese conditions and what has no local application. Afterwards, the evidence is documented in Portuguese and English, ready for the group audit. In 11 years, DataRoad has never suffered a security incident.
How long does a new office take to be ready?
Three to six weeks for the technical side, in parallel with the building works. What most affects the timeline is, almost always, the carrier's internet installation, which is why it is the first thing we order. Network, Wi-Fi and workstations are tested and certified before the team arrives, so the subsidiary opens on the planned day.
How do we switch IT provider without risk?
By preparing inventory, credentials and documentation before the previous provider leaves. DataRoad collects this information during the handover, so there is never a moment when nobody knows where the access rights, licences or equipment are. Operations continue without interruption and support passes to our team on the agreed day.
What contract does the subsidiary sign?
An annual IT Unlimited contract with automatic renewal and no tie-in, signed directly with the client company. Essential, from €395/month + VAT, is remote and telephone only; Premium, from €750, includes unlimited on-site support. Scope, response times and the monthly fee are fixed in the proposal, before any work begins.