Apple fleet management for business by an Apple Technical Partner

Mostly incidents that need not have happened: data outside the company's control, updates left to each person's discretion and a lost working day every time a new laptop arrives. The typical scenario is a company moving to Mac while keeping its old support. For months nothing seems wrong; then a laptop is lost, or an update leaves a whole team without the application it depends on.

• Manual set-up: Each machine prepared individually, with no inventory and no common rules.
• Mismatched versions: Some update straight away and some never do, and incompatibilities surface in the middle of production.
• Information in the wrong place: Critical documents stored only on the local disk or in a personal iCloud account.
• The myth of the immune Mac: The belief that macOS needs no protection leaves workstations without anti-malware and without detection of suspicious behaviour.

The risk we find most often in Apple fleets is the certainty that macOS is of no interest to attackers.

Because the status is awarded by Apple itself to partners that support organisations, with access to official technical resources and mandatory ongoing training for engineers. In Portugal, few companies hold this recognition.

Day to day, the difference shows in Apple Business, the successor to Apple Business Manager. With automated enrolment, a newly purchased iPhone or Mac switches on, identifies itself as company equipment and installs apps, profiles and policies by itself. The user opens the box and starts working.

• MDM management: A single console for Mac, iPhone and iPad, with inventory, profiles, security policies, compliance, app distribution and remote lock in case of loss or theft.
• Apple Business: Configuration and administration, so that every device arrives already enrolled.
• Controlled updates: MacOS and applications validated first, installed in defined windows and rolled back if problems arise.
• Monitoring: System health followed by the DataRoad NOC, with automatic fixes before any downtime.
• Backup: Automatic daily backup to encrypted cloud storage and assisted restore after loss, failure or ransomware.
• macOS protection: Behavioural detection, defence against malware and ransomware and incident response on the device itself.
• Certified support: IMac, MacBook, Mac Studio, Mac mini, iPad and iPhone, with Apple-certified engineers, remotely or on site, including migration between machines and integration into existing networks and domains.

As a fixed fee, with DataRoad Apple TotalCare. Each component can be contracted on its own, but the package brings together MDM, monitoring, cloud backup and priority certified support in a single monthly fee that is not revised every time the company buys another laptop.

It works like IT Unlimited for the Apple world: annual contract, automatic renewal and no lock-in period, growing with the organisation. Priority support by phone and email runs during business hours; nights, weekends and public holidays require the Premium 365 plan.

The same team manages everything. We have 11 years of experience running Apple and Microsoft in Portuguese companies and international companies established in Portugal, with the same level of control in both worlds. We are also a Microsoft partner.

• Accounts and email: Identities in Microsoft 365, with conditional access extended to Macs. More on managed Microsoft 365 for business.
• Documents: Single shares, with no duplicate copies across platforms.
• Network and printers: PCs and Macs side by side on the same domain and the same network.
• Security rules: Identical encryption, updates and protection on macOS and Windows.

Creative and marketing agencies, software and technology companies, clinics and healthcare, hotels and tourism, universities, law firms, consultancies and financial institutions, embassies and diplomatic missions, and Portuguese subsidiaries of multinational groups.

• Since 2015: 11 years and 232 clients.
• Apple Technical Partner: Official recognition, with engineers in ongoing training.
• Top 5% SME: According to scoring.pt.
• 5.0 on Google: Average of 52 reviews.
• No security incidents: At DataRoad, in 11 years.

To go further, read about Mac management, security and support in a business context.

• IT Unlimited Premium: Fixed fee and unlimited on-site support.
• Certified structured cabling: Design, Layer 3 switching and PoE.
• Business Wi-Fi 6 and 7: Coverage survey and central management.
• Managed firewalls: Segmentation and secure remote access.
• Managed backup: Servers, NAS and Microsoft 365, with tested restores.
• IP telephony and video surveillance: Phone systems and CCTV.

See also Microsoft 365 cloud, managed IT services, network infrastructure for offices and recent projects and news.

Tell us how many Macs, iPhones and iPads you use and we will prepare a proposal, with no commitment. A service exclusive to IT Unlimited contracts: we do not carry out one-off jobs or sell stand-alone equipment.

More than 10 workstations · support contract · remote, on-site and telephone support.

Request a proposal for your Apple fleet · Call +351 211 459 950 * · sales@dataroad.pt

*Call to a Portuguese landline.

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