Is there a solution for a Pombaline building or thick walls?
Yes, a Pombaline building can be covered, provided the network is designed from a rigorous radio survey. Thick walls absorb the signal, so they call for more access points, well placed, rather than more powerful equipment. The number and position of each point are set in the survey, before the quote, so coverage in every room is guaranteed by design.
Can guests reach the hotel's systems?
No, the guest network is isolated from the property's internal network. The PMS, billing, cameras and front-desk equipment sit on a separate network, without either one losing performance. This separation protects customer and payment data and is one of the first things we check when we take over an existing network.
Can I customise the Wi-Fi login page?
Yes, the login portal is configured with your property's logo and identity. Guests connect through a page carrying your brand instead of a generic manufacturer screen. Access conditions and the welcome text are agreed with you during the project and can be adjusted later, under the network management contract.
Will the network cope at full occupancy?
Yes, the network is sized for high density, allowing for several devices per guest and full common areas. The calculation starts from maximum occupancy, not the average, which keeps things stable on sold-out nights and during events. Monitoring shows the load on each access point and lets us reinforce areas before complaints arise.
Who maintains the network after installation, and on what terms?
DataRoad maintains and manages the network it installs, always under an IT Unlimited contract, with remote monitoring and proactive intervention. The contract runs for one year, renews automatically and has no tie-in. Properties that need cover at night, at weekends and on public holidays choose Premium 365, the only plan with 24/7 support.