Switching IT partner without stopping the business

• Support takes effort on your side You call, chase, resend the email. When asking for help becomes work, the failure is the provider's.
• The monthly cost is unknown A quote for every job. The predictable alternative is a fixed managed services fee.
• Nobody knows what exists No inventory, no licence map, no restore procedure. That is not management; it is hope.
• Knowledge has a single owner When "only he knows", that engineer's holiday is a risk to the business.
• There is no proof of service No reports or history, so you pay without being able to show what you receive.
• Security has been put off Untested backups, pending updates, no managed cybersecurity. It goes well until the day it goes very badly.

The company does. Credentials, licences, domain and data belong to the client, never to the provider. During the transition, DataRoad deals directly with the previous provider to arrange an orderly handover of access and documentation, courteously and methodically.

When that cooperation does not happen, we proceed anyway: an independent technical survey and a controlled credential reset, one system at a time, with operations running. We have done it many times.

1. Assessment: inventory of devices, servers, licences, credentials, contracts and vulnerabilities. Problems nobody knew about often surface here.
2. Schedule: owners, dates and out-of-hours windows where needed. The goal never changes: operations do not stop.
3. Access vault: passwords, licences, domain, mail, backups and configurations recorded in a digital vault the company can access directly.
4. Parallel entry: monitoring, management and security tools installed alongside the existing ones and tested before any cutover.
5. Supervised go-live: reinforced follow-up in the first weeks; on day one the team receives the helpdesk contacts and gets fast answers.

Any moment works, because nothing is switched off ahead of time. If your current contract has a tie-in, we align the schedule with you so the handover happens on exactly the day it ends, without a single day uncovered.

The timeframe depends on the size of the infrastructure; as a rule, a few weeks. Dates and plan are fixed during the initial consultancy audit.

• Track record 11 years in operation and success stories with named clients.
• Our own team In-house, certified engineers; your support is not resold to third parties.
• Commitments in writing An SLA from day one and reports that show compliance.
• Verifiable reputation 5.0 from 52 Google reviews; no security incident at DataRoad in 11 years.
• No lock-in No tie-in. If you ever want to go, you already hold the documentation and access.

More reasons in why DataRoad.

• Contracts the exit and data clauses an IT contract should include
• Model why we only work under contract
• Alternatives external IT department · IT outsourcing
• Projects recent transitions in the news

Before choosing your next partner, know what you have. We carry out the survey, point out the risks and deliver a dated transition plan. The service is provided only under an IT Unlimited contract, with no one-off jobs or stand-alone equipment sales. Request a no-commitment transition assessment.

More than 10 workstations · support contract · remote, on-site and telephone support.

Call +351 211 459 950 * or write to sales@dataroad.pt. One Step Ahead of IT.

*Call to a Portuguese landline.