Managed IT services in Portugal: 14 decision-maker questions answered

DataRoad's managed IT services cost from €395/month + VAT on Essential, €750 on Premium and €1,200 on Premium 365. Essential is remote and telephone only; Premium adds unlimited on-site support; Premium 365 adds nights, weekends and public holidays, with 24/7 support. The final figure depends on the network, servers, sites and Apple devices, and the proposal is fixed in writing.

The IT Unlimited retainer includes unlimited support requests, monitoring, preventive maintenance and managed security, for a fixed monthly fee. Equipment purchases and infrastructure projects, such as new networks, cabling and migrations, are excluded and are quoted and approved before work starts. Essential includes no site visits: if you need an engineer on site, the right plan is Premium.

There is no lock-in. The IT Unlimited contract is annual, renews automatically and has no lock-in, which is the only exit condition. Inventory, documentation and access belong to the client. Anyone who leaves takes everything the next supplier needs to carry on, with no dependence on DataRoad.

DataRoad has 11 years in the market, 232 clients and the Top 5% PME distinction awarded by scoring.pt. It manages more than 138 sites and 1321 Ubiquiti devices, holds 5.0 from 52 Google reviews, is an Apple Technical Partner and has never suffered a security incident in 11 years. All of it in DataRoad in facts, what sets us apart, testimonials and partnerships and certifications (Microsoft, Apple, Dell Technologies, HP, Ubiquiti, Cisco and ESET, among others).

DataRoad works for companies with 10 or more workstations, under an IT Unlimited contract and directly with the end client, never as a subcontractor. Hotels, clinics, embassies, public bodies, multinationals and demanding SMEs. We do not take one-off jobs or sell standalone equipment: a network we install stays under our management. Meet the team.

Yes, DataRoad designs, installs and manages business networks end to end. It carries out coverage surveys and business Wi-Fi with Ubiquiti equipment, certified structured cabling with test results and documentation, and management of servers and virtualisation. In a hotel, the network serves hundreds of devices at once: see IT for hospitality. Once installed, the network stays under our management.

IT Unlimited plans include layered cybersecurity: managed firewalls, network probes, endpoint protection, multi-factor authentication (MFA) and monitoring with alerting, reviewed daily. SMEs are frequent targets precisely because their defences are weaker. MFA, a managed firewall, updates and tested backups remove most of the risk. Cybersecurity for businesses.

Yes, on the technical side. For GDPR we handle access control, encryption, backups and access logging. Decree-Law 125/2025, which transposes NIS2 in Portugal, has been in force since 4 May 2026 and requires risk management, backups, monitoring and incident response, measures we implement. The legal assessment, the data protection officer role and registration on the MyCiber platform need separate legal advice.

With the right protection, a ransomware attack is contained: we isolate the affected devices, remove the threat and restore the data from secure copies. We do not recommend paying ransoms. The difference between hours and weeks of downtime lies in tested backups and a business continuity plan written before the incident.

DataRoad's response is immediate, and every contract sets a maximum time in writing for each severity level. Proactive monitoring solves many problems before the user notices them: a disk filling up, a stopped service, an offline device, an intrusion attempt. The full table, plan by plan, is in service levels and SLA.

Support is requested through the client portal, by email or by phone, and each request opens a ticket followed through to closure. All plans cover business hours. Nights, weekends and public holidays, with 24/7 monitoring and support, are available only on Premium 365, designed for hotels and clinics that cannot wait until Monday.

Yes. We migrate email, files and Teams and manage licences, users and security policies in Microsoft 365, as Microsoft partners. As an Apple Technical Partner, we manage Macs, iPhones and iPads in businesses: Apple services for businesses. Microsoft 365 does not replace an independent backup, so we always keep a separate copy of critical data.

Yes. DataRoad supports international companies based in Portugal and clients in Europe and the United States through remote support, and coverage already includes Paris. It runs a datacentre with redundant internet links, failover and energy autonomy, where international clients work remotely. International companies. IT for the public sector and IT for clinics cover sectors with their own requirements.

The switch runs in parallel with the current service, without stopping the business. We follow six steps: first contact, scoping meeting, technical assessment with no commitment, proposal with scope, SLA and fixed fee, onboarding with monitoring, documentation and access, and operation. The assessment gives you a clear picture of risks and priorities, even if you decide not to proceed. How to switch provider.

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