Does Microsoft 365 include backup?
No. Microsoft guarantees that the service is available, not that it can recover data deleted, corrupted or encrypted by ransomware beyond short retention periods. This misunderstanding is costly for many companies. That is why we protect Exchange Online, SharePoint, Teams and OneDrive with an independent copy, outside the Microsoft account, with tested restores.
How long does a full recovery take?
It takes the time set in the contract RTO. That figure is calculated from the volume of data, how critical the systems are and the service level chosen, and it is written down before any incident. Without a written RTO, any recovery promise is vague.
Is a USB drive enough?
No. A USB drive connected to the same server suffers the same attack, the same fire and the same theft, and ransomware encrypts it along with everything else. Good practice, the 3-2-1 rule, requires three copies on two types of media, one of them outside the building, encrypted and in a second geographic location.
How often do you test restores?
We test at a frequency set in the contract, by sampling, and always record the result. A test without a document counts as a test not done. The monthly report shows what was copied, the date of the last successful restore and any failed backup, with the fix applied the same day.
Is managed backup included in IT Unlimited?
Yes, managed backup is part of the managed cybersecurity in the IT Unlimited plans, with Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200. We do not sell stand-alone backup licences. The contract is annual, with automatic renewal and no lock-in period.