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DataRoad - IT Services and Consulting

Managed backup for businesses: tested restores and RTO in the contract

Managed backup for businesses: the 3-2-1 rule, encrypted off-site copies, tested restores and RTO and RPO written into the contract. No-commitment proposal.

More than 10 workstations · support contract · remote, on-site and phone support

At a glance

For decision-makers short on time.

  • 01Managed backup is a service: configure, monitor, test restores and recover data.
  • 02RTO and RPO are written into the contract before any incident.
  • 033-2-1 rule, end-to-end encryption and a copy in a second geographic location.
  • 04Microsoft 365 does not include backup; DataRoad protects Exchange, SharePoint, Teams and OneDrive.

A backup that has never been restored is a hope, not a protection. DataRoad - IT Services and Consulting manages the backups of businesses with more than 10 workstations end to end, covering configuration, daily monitoring, test restores and real recovery, and writes the recovery time (RTO) and maximum data loss (RPO) into the contract before any incident occurs. We are one of the reference providers of managed backup in Portugal, headquartered in Alfragide with on-site support across the country, and we also serve international companies in Portugal, Europe and the United States. We do not sell backup software: managed backup is part of the managed cybersecurity in the IT Unlimited plans.

Do your backups actually work?

Try a simple test: in recent months, has anyone restored a complete file from the backups and confirmed it opened without errors? If nobody can say, what you have is a scheduled task that runs overnight with no proof it is of any use. It is the gap we find most often in our audits.

What does losing data cost the business?

The causes are mundane: a failed disk, ransomware, a corrupted database, a folder deleted by mistake, a fire or a flood. In Portugal, ransomware has grown sharply and SMEs have become a preferred target precisely because they are less protected. The consequences add up:

ImpactEffect on the business
Operations interruptedFrom hours to weeks without working
Unrecoverable informationHistory of clients, suppliers and partners lost
Legal exposureRisk of significant fines under the GDPR
Market confidenceLasting reputational damage
Emergency recoveryA bill often higher than several months of managed service

Incidents happen to everyone. The difference lies in how fast you recover.

What is guaranteed in the contract?

  1. RTO and RPO: the maximum time to resume operations and the maximum amount of data lost, as an obligation rather than an intention.
  2. Automatic scheduling: frequency set to suit the business, without relying on anyone remembering.
  3. 3-2-1 strategy: three copies, two types of media, one of them outside the building.
  4. Second geographic location: if you lose your premises, the data lives on somewhere else.
  5. Encryption in transit and at rest: only your organisation can read the content.
  6. Daily check of every run: a failed backup raises an alert the same day. 24/7 monitoring on Premium 365 only.
  7. Test restores: carried out by sampling, with documented results.
  8. Microsoft 365 coverage: Exchange Online mail, SharePoint, Teams and OneDrive with an independent copy (more on Microsoft 365 and cloud).

For disaster scenarios, disaster recovery adds ready replicas, cloud start-up and tests with a report. The DataRoad NOC follows every job and sends a monthly summary of what went well and what failed.

What is critical in your sector?

  • Hotels: PMS, bookings and invoicing. Every hour without the system means guests waiting to check in.
  • Healthcare: Clinical records subject to retention and confidentiality rules.
  • Education: Learning platforms and student records.
  • Groups with several branches: The same policy in every country. See IT for international companies in Portugal.
  • Public administration: Archiving obligations met to the letter.

Chosen by respected and international companies

Garcia, GarciaGuestUNMQ DigitalMinistério PúblicoVentaskETISMEGReltio by SAPRestreamVelvEscola Nacional de Saúde PúblicaCircuito EstorilSyoneCreative MindsInstituto Superior TécnicoRTPUniversidade Católica PortoUniversidade Católica PortuguesaFaculdade de Medicina de LisboaUniversidade de LisboaClínica MulherPresidência da RepúblicaESELUpMUN[it]STENEmbajada de España en PortugalNBCC ConsultingInstituto dos Registos e do NotariadoVila GaléBe Poet Baixa HotelBe Hotel LisboaRossio Plaza HotelServiced Apartments Boavista PalaceMitrelliJunta de Freguesia de Massamá e Monte AbraãoInsidepurpleUniveteColégio MinervaPTR Pharma ConsultingInfocapitalHD Duecitânia Design HotelYunit ConsultingMyWindowArqsizeAxiaVestasContinentalGRENKEBaker TillyVINCI AirportsANA Aeroportos de PortugalE.LeclercUriachbeqomNewhotel SoftwareeasyHotelOuro Rossio HotelNicola Rossio HotelClínica LambertBanco do BrasilBoostUphillHole19Ambassade de France au PortugalU.S. Embassy PortugalEmbaixada da Arábia SauditaEmbassy of CyprusPanikeAugusta LabsIGASSISPorta da Frente Christie’sonRisingFresh DesignGesto EnergyBernerQuatenusSegurança SocialCâmara Municipal do MontijoManaged backup for businesses: tested restores and RTO in the contractCiphraCentury 21Hotel Solar PalmeirasSINCTAAPCTAVarandas de Lisboa★★★★★ 5,0 · 52 Google reviews

Which questions should you take to the next board meeting?

  • When was the last full backup?
  • Is there documented proof that a restore works?
  • Do Microsoft 365 email and files have their own backup?
  • In a total disaster, how many hours until we are back up?
  • Do we have an off-site copy, as Decree-Law No. 28/2019 requires?

A single uncertain answer justifies an audit.

Why hand your backups to DataRoad?

  • Our own team: Headquartered in Alfragide, with on-site support across the country. The engineer who answers is the one who knows your backup.
  • Clear accountability: We monitor, test and recover. If it fails, the responsibility is ours.
  • Transparent contract: Scope, SLA, immediate response, tests and reports in writing.
  • Track record: 11 years, 232 clients, Top 5% SME according to scoring.pt, and no security incident at DataRoad throughout that period.
  • Built into IT Unlimited: For example in IT Unlimited Premium. We do not supply stand-alone licences.

Frequently asked questions

Does Microsoft 365 include backup?

No. Microsoft guarantees that the service is available, not that it can recover data deleted, corrupted or encrypted by ransomware beyond short retention periods. This misunderstanding is costly for many companies. That is why we protect Exchange Online, SharePoint, Teams and OneDrive with an independent copy, outside the Microsoft account, with tested restores.

How long does a full recovery take?

It takes the time set in the contract RTO. That figure is calculated from the volume of data, how critical the systems are and the service level chosen, and it is written down before any incident. Without a written RTO, any recovery promise is vague.

Is a USB drive enough?

No. A USB drive connected to the same server suffers the same attack, the same fire and the same theft, and ransomware encrypts it along with everything else. Good practice, the 3-2-1 rule, requires three copies on two types of media, one of them outside the building, encrypted and in a second geographic location.

How often do you test restores?

We test at a frequency set in the contract, by sampling, and always record the result. A test without a document counts as a test not done. The monthly report shows what was copied, the date of the last successful restore and any failed backup, with the fix applied the same day.

Is managed backup included in IT Unlimited?

Yes, managed backup is part of the managed cybersecurity in the IT Unlimited plans, with Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200. We do not sell stand-alone backup licences. The contract is annual, with automatic renewal and no lock-in period.

Further reading

Next step: prove that your backup restores

We run a test restore of your backups and deliver the result in writing, in a no-commitment proposal. Request a test restore.

More than 10 workstations · support contract · remote, on-site and telephone support. Call +351 211 459 950 * or email sales@dataroad.pt.

*Call to a Portuguese landline.

Numbers you can verify

11years in business
232clients
< 10 minaverage response time
15+IT vendor certifications
10+Countries with clients supported
5.0 ★52 Google reviews
Transparency

What many providers hide, we publish.

  • Prices upfrontEssential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200.
  • No lock-inAnnual contract, no lock-in and no joining fees.
  • Everything in writingWhat is included, the scope and the price, before you sign.
  • Support without counted hoursRemote and phone in every plan; on-site support from Premium.

Partners and certifications

Apple Technical PartnerUbiquitiUniFi Partner ProgramMicrosoftMicrosoft Partner NetworkMicrosoft AzureFortinetCiscoCisco MerakiSophosESETVMwareDell Technologies PartnerHewlett Packard EnterpriseHPE Aruba NetworkingLenovoSynologypfSenseNetgateAcronisPalo Alto NetworksMikroTikRuckusNetgearBitdefenderMcAfeeSymantecRed HatAWSGoogle CloudGoogle PartnerSeagateAPCEatonSnomDahua

DataRoad · Managed cybersecurity

One StepAhead of IT.

Security is proven over years, not promises. Managed firewalls, MFA, endpoint protection and tested backups, the same standard for every client.

  • M365backed up off-site
  • 5 ★on Google · 52 reviews
  • 11years in business, since 2015

We do IT right.

Contact

Operational continuity is not luck. It is method and contract.

IT Unlimited reduces risk and shows in writing what changed.

Phone+351 211 459 950 **Call to a Portuguese landline
HeadquartersAvenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal

More than 10 workstations · support contract · remote, on-site and phone support

DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs.

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