Guests do not review your router. They review your Wi-Fi.

• Protected reviews Coverage measured on site, room by room, at handover, never estimated from the floor plan.
• No queues at reception PMS and POS on their own network, separate from guests.
• Uninterrupted operations Work carried out outside peak hours, with a rollback plan.
• Refurbishments without rework The network designed before the walls are closed, while each point still costs little.

For properties that cannot wait until the next morning, Premium 365 includes 24/7 support, with unlimited on-site assistance at nights, weekends and public holidays too.

An office has known users and set hours. A hotel brings together guests who change every day, shift-based teams, critical payment terminals and cameras recording around the clock, often on the same cabling.

The right metric is not the speed contracted from the operator. It is the experience in the room furthest from the rack, at 10 pm, with half the guests streaming television over the internet.

The useful question is not whether the signal reaches room 214, but how many devices will be connected on that floor at night. A 60-room hotel easily reaches 200 simultaneous devices. Designing for coverage alone produces an attractive heat map and dissatisfied guests; designing for density calls for more access points and solves the problem for good.

Access point in the room or in the corridor

The construction decides, not the budget: concrete, metal doors and bathrooms between the corridor and the bed. We measure before cabling, because changing your mind once the walls are closed is a whole new job. Access points are PoE-powered and centrally managed, as in any well-designed business wireless network.

Each area with its own challenge

• Event rooms Two hundred people connected at once is a matter of density, not range.
• Terraces and outdoor areas These require dedicated outdoor equipment.
• Suite floors Roaming keeps the guest's call going between the room and the lift.

The right Wi-Fi generation (6, 6E or 7) comes from that calculation, not from the manufacturer's catalogue.

Guests isolated from everything and from each other

Dozens of uncontrolled devices come in every day. The guest network is isolated from the PMS, POS, cameras and staff, and each guest is isolated from the others. We configure the access portal, per-session limits and monitoring that detects a floor without coverage before the complaint reaches reception.

Guests rarely complain about the Wi-Fi at the front desk: they write about it when they get home.

Access points can be swapped in a morning and switches in an afternoon. The cable inside the bedroom wall stays there for twenty years.

• Rooms TV, IP phone and room automation, as well as the access point.
• Common areas Lobby, restaurant, terrace and meeting rooms, with density calculated by occupancy.
• Back office Reception, housekeeping, stores and the main rack.
• Security Cameras and access control on the same infrastructure, on their own VLAN.

CAT6A because of PoE

We install CAT6 and CAT6A. In hospitality, the reason for CAT6A is power: Wi-Fi 7 access points and cameras are powered through the cable, and CAT6A dissipates heat better in bundles of dozens of cables. A hot cable loses throughput without throwing an error. The CAT5e, CAT6 and CAT6A guide helps you decide.

Works with the hotel open, and certified

We work floor by floor and wing by wing, during the quietest hours, so that no room is out of service for more than a morning. Reception and the PMS are the first to migrate. Every outlet is certified with Fluke equipment and an individual report; without it, a fault the following year becomes a dispute with no referee. See network certification: why it is not optional.

When luggage goes missing or a room is damaged, whether it is resolved in ten minutes or drags on for weeks depends on having useful footage of the right moment. That is why professional video surveillance is part of the same project as the network.

Objective first, cameras second

The entrance, reception, floor access points and car park exit call for face-level framing and attention to backlighting from glass façades. Everything else can be handled with general-view cameras.

Within the law

Rooms, bathrooms, changing rooms, staff rest areas and the public street are excluded. There is signage before each zone, a retention period that is applied, a log of who viewed footage and information for staff. We deliver the technical compliance dossier.

Its own network and correctly sized recording

Switches need PoE headroom for every camera, otherwise they reboot at random, and CCTV sits on a separate VLAN from guests, PMS and POS. The recorder is sized by how many days back you need to go; we install NVRs with encrypted storage, configured retention and role-based access, with a log of who viewed what. More detail in the IP video surveillance guide.

A camera that stopped three weeks ago is worth as much as no camera at all. The system is maintained with periodic checks, up-to-date firmware and failure alarms, under the same contract.

1. Survey: real coverage measurement floor by floor and an inventory of existing equipment.
2. Phased design: a plan by wing or floor, windows agreed with operations and a rollback plan in place.
3. Installation: cabling, racks, active equipment and configuration, with every outlet certified.
4. Ongoing management: monitoring, user support and coverage reviews whenever the property changes.

• LX Arch Hotel, Rua Augusta Cabling, Wi-Fi 7 for guests, CCTV and firewall ready on opening day and managed ever since.
• Ouro Rossio Hotel, Lisbon 30 Wi-Fi access points, 55 cameras with continuous recording and a firewall.
• Nicola Rossio Hotel Network, Wi-Fi, firewall and IT Unlimited.
• Hotel Solar Palmeiras, Oeiras Indoor and outdoor guest Wi-Fi and structured cabling.

Further reading: separating guests from operations, Wi-Fi, PMS and networks that cannot fail, secure access for seasonal staff and preparing the property for a blackout. All projects in DataRoad news and case studies.

11 years in the market, 232 clients across embassies, clinics and hotels, more than 138 sites and 1,321 Ubiquiti devices under management, Top 5% PME according to scoring.pt and 5.0 across 52 Google reviews. In 11 years, DataRoad has never suffered a security incident.

• A single party responsible Cabling, Wi-Fi, firewall, cameras and users under the same contract, with no suppliers passing the blame.
• Active monitoring Alerts reach our team before they reach reception.
• Nationwide coverage Head office in Alfragide, support across the whole country and remote support for groups with properties abroad.

• Networks and managed IT for clinics and healthcare facilities
• Managed IT services for offices and multinationals
• Network infrastructure for the public sector
• IT for embassies and international organisations
• Networks for schools, colleges and universities

This service is provided only under an IT Unlimited contract, directly with the hotel; we do not carry out one-off jobs or sell standalone equipment. Annual contract, automatic renewal and no lock-in.

More than 10 workstations · support contract · remote, on-site and phone support.

Call +351 211 459 950 * or write to sales@dataroad.pt. One Step Ahead of IT.

*Call to a Portuguese landline.