Can I buy just the cameras?
No, DataRoad does not sell cameras or standalone equipment. Video surveillance is part of an IT Unlimited contract: we install, operate and maintain the system, and we answer for it. That is what ensures the cameras keep recording, firmware is updated and the recorder is never left exposed to the internet by oversight.
What does the installation include?
The installation includes a site survey, professional IP cameras, sized cabling and PoE, an NVR on a separate network, role-based remote access and full documentation. At handover, the company receives the compliance file with signage, angles, retention and access logging defined in line with GDPR and the CNPD guidelines.
Can I view footage from outside the company?
Yes, footage can be viewed on a phone or computer with personal credentials, without the recorder being directly reachable from the internet. Every viewing is logged, with who saw what and when. Profiles define who can watch live, who can review recordings and who can export footage.
Who looks after the system after installation?
DataRoad looks after the system after installation, under the IT Unlimited contract. We monitor cameras and recorder, receive failure alerts, apply firmware updates and handle faults. Round-the-clock 24/7 monitoring is available only on the Premium 365 plan.
Does installation require building work?
Usually not, installation does not require building work. Cabling is planned to be tidy and discreet, and the work is organised so as not to interrupt operations. When a point needs more work, such as an outdoor camera far from the rack, it is identified in the survey and described in the proposal before any decision.