Managed IP phone system: no missed calls, one partner

No financial report shows the call that rang until the caller gave up. But it exists, and it keeps happening. An IP PBX with call queues, ring groups and auto-attendant closes that leak, and it runs over the internet: no dedicated infrastructure and no building works.

There is a second gain. When the same team is responsible for the network, the firewall and telephony, the arguments between the IT provider and the carrier about whose fault it is come to an end. DataRoad installs, configures and remains the single point of contact, voice included.

• An extension that follows the person The same number on the desk phone, the computer and the smartphone.
• Local presence without an office Geographic numbers in other cities, even where you have no premises.
• Instant scale New extensions in minutes, without buying hardware.
• A lighter bill from the first month Voice moves onto the data network, with no leased lines.

The decision depends on who takes on each responsibility and how the numbers are preserved. The full comparison is in the guide cloud or on-premises phone system.

• IVR Voice menus, routing by department, time of day or availability, and an out-of-hours message.
• Queues and groups Simultaneous, sequential or rotating ringing, with hold music and estimated wait time.
• Softphone and app For Windows, macOS, iOS and Android; the caller never knows the employee is out of the office.
• Recording With retention and consent set to suit the company.
• Metrics Answered and missed calls, waiting times and performance per queue.
• Number porting Your current numbers move to the SIP carrier without service interruption.

We work with Yealink, Grandstream and Cisco IP phones, from entry level to top of the range, chosen by role: reception, sales, meeting room. Anyone who does not need a physical handset simply uses the softphone.

In warehouses, clinics, hotels and restaurants, we deploy IP DECT with coverage across the whole building and cordless handsets that work as full extensions. Because voice depends on the network, we design the structured cabling and PoE switches with the phones in mind from day one.

The price depends on four variables: extensions, architecture, voice channels and numbers, and handsets. In the cloud you pay a monthly fee per extension; with an on-premises PBX you invest in the server and then pay only for maintenance.

The savings come from three places: rented analogue lines disappear, calls between offices stop costing money and maintenance of the old system ends. The cost broken down into five components, the five-year comparison between owning a PBX and the cloud, and the costs that proposals hide are in how much a business phone system costs.

1. Assessment: inventory of extensions, numbers, carrier and network capacity.
2. Preparation: PBX, IVR, queues and extensions configured and tested before going live.
3. Number transfer: porting on a scheduled date, without a single day without a line.
4. Ongoing management: new extensions, messages and schedules handled within the contract.

• Since 2015 11 years managing networks, security and communications for 232 clients.
• Top 5% SME Distinction from scoring.pt.
• 5.0 on Google Average across 52 reviews.
• Security In 11 years, DataRoad has never suffered a security incident.

The phone system is provided only within an IT Unlimited contract. We do not take on one-off jobs or sell standalone equipment: we are responsible for the client's entire environment.

• Network network infrastructure for offices and business Wi-Fi 6 and Wi-Fi 7 with central management.
• Protection managed firewalls and cybersecurity, with segmentation and secure remote access.
• Information servers, cloud and backup with tested restores.
• People user support remote, on site and by phone, with an immediate response.

See voice and network projects in managed networks and IT in Lisbon and bookmark this page on the managed IP PBX for reference.

Tell us how many extensions you have, which numbers you use and who your carrier is; we will compare it line by line with what you pay today. No-commitment proposal.

More than 10 workstations · support contract · remote, on-site and phone support.

Request an IP phone system proposal · +351 211 459 950 * · sales@dataroad.pt

*Call to a Portuguese landline.

We do IT right.