Does DataRoad have an office in Faro?
No. The region is served from our headquarters in Alfragide, with support across Portugal, continuous remote monitoring and planned site visits. We say so clearly because that is what defines what we can guarantee in the contract. Most incidents are resolved remotely the same day; physical work is scheduled and grouped.
What happens if a server fails at the height of the season?
In most cases, monitoring picks up the warning signs before the business stops, and the replacement is done calmly. For physical replacements, the contract sets the site visit rules and, where it makes sense, keeps spare equipment on site, often the wisest choice at this distance. With VMs and tested backups, the service comes back on other hardware.
How much does managed network and IT cost in the Algarve?
It costs from €395/month + VAT on IT Unlimited Essential, which is remote and telephone only. Premium, from €750, and Premium 365, from €1,200, include on-site support; Premium 365 adds nights, weekends and public holidays. For the Algarve, the rules for each site visit are written into the proposal, together with the number of workstations, sites and managed services.
Cloud or on-premises server: what do you recommend in the Algarve?
It depends on the quality of the internet connection on site. With a reliable link and a second backup connection with failover, the cloud greatly reduces site visits. Without it, a well-monitored local server remains the safer option. We decide on measurements taken during the visit, not on preference, and the recommendation is written into the proposal.
Do you build networks for hotels and resorts?
Yes, including buildings with many rooms and many simultaneous users. We design business Wi-Fi with a coverage survey, CAT6 or CAT6A cabling, fibre between buildings where needed and equipment suited to a marine environment. Every point is certified and documented, so the network can be managed remotely throughout the season.
Do you take one-off jobs in the Algarve?
No. DataRoad works only under IT Unlimited contracts, with companies of more than 10 workstations and directly with the end client. We take full responsibility for the environment and do not sell standalone equipment. An installation we carry out then stays under our management, which is what ensures the network works in August.