Do you work with the software specific to my sector?
Yes, we manage the infrastructure it runs on: servers, network, workstations and backups. We coordinate with the vendor when needed and do not sell competing software, so we have no interest in replacing it. The client has a single party accountable for the technical environment, while the vendor remains responsible for the application.
My sector is not on the list. Can you help?
Yes. Industry, law firms and professional services are also part of DataRoad's client base. We first understand the business and the cost of downtime, then design the solution. The criteria are the same in every sector: companies with more than 10 workstations, under contract and directly with the end client.
Can you take over management midway through a contract with another provider?
Yes, without interrupting operations. DataRoad documents everything it takes over, identifies inherited risks and plans the handover with the company. In the first month, the written diagnosis shows in figures what was at risk and what has been fixed.
Does the price vary by sector?
The model does not: it is a fixed monthly fee, set after the diagnosis. IT Unlimited starts from €395/month + VAT on Essential, €750 on Premium and €1,200 on Premium 365. What changes by sector is the hours of cover, the redundancy and the compliance requirements built into the design.
What contract do we sign?
An annual contract with automatic renewal and no lock-in. Scope, response times and the monthly fee are set in writing before work starts. DataRoad does not subcontract or take on one-off jobs: it takes responsibility for the whole IT environment.
Do you provide cover outside office hours?
Yes, on the Premium 365 plan, which adds nights, weekends and public holidays to unlimited on-site support. It is the right plan for hotels, embassies and operations that never close. On the Essential and Premium plans, support runs during office hours.