IT Unlimited Premium 365: 24/7 managed IT, 365 days a year

A hotel without Wi-Fi in the early hours, a clinic without its system on a Saturday, a production line stopped on a public holiday: none of these problems can wait until Monday. Outside business hours, a traditional helpdesk does not answer, and the fault waits along with the guests, the patients or the order.

Premium 365 removes that gap: support at any hour, 365 days a year, and infrastructure monitoring that never switches off.

• Hospitality: Reception, PMS and guest network running in the early hours.
• Healthcare: Clinics with weekend appointments and systems that cannot fail.
• Manufacturing and retail: Shifts, shops and warehouses that never pause.
• Shared services and distributed teams: Teams in Portugal working with colleagues in other time zones.

• The full Premium base: Unlimited on-site support, call-outs included and full estate management.
• Round-the-clock cover: Day and night, every day, public holidays included.
• Technical account manager: A single point of contact who knows your operation.
• Strategic alignment: Regular meetings to plan IT with the leadership team.
• Business continuity: Disaster recovery designed for the company, with backups, replicas and restore tests.
• Project priority: First in line for network and infrastructure work.
• Board-level reporting: Written for decision-makers, not for engineers.

Day to day: an unlimited helpdesk, Microsoft 365 and computer administration, EDR, patching, monitoring and remote support. Security is included: managed firewalls, probes, endpoint protection, 2FA/MFA and alerting. Continuous monitoring runs from the NOC with 24/7 monitoring.

With a dedicated technical account manager, IT stops being a stream of requests and gets a plan: what to replace, when and with what effect on the budget. The leadership team receives executive reports and knows, every quarter, where the risk lies.

In practice, a complete IT department without the cost of keeping one in-house.

From €1,200 per month + VAT, at a fixed fee, with no hours counted and a monthly minimum. The final amount varies with the size of the estate, the number of servers, NAS and printers, the number of addresses and the presence of critical systems or Apple equipment. It is set in writing after a no-commitment assessment.

For complex infrastructures, such as hospitality, healthcare, several addresses, servers and guest networks, the price is set in writing after the assessment, with no reference price.

Complex infrastructures, such as hospitality, healthcare, multiple addresses, servers and guest networks, receive a dedicated proposal, without the reference price.

All three side by side, with what each one leaves out, in compare IT Unlimited plans. If you are still choosing the model, see IT Unlimited compared with retainers and hour bundles.

• 11 years and 232 clients: From hotels to embassies and clinics.
• Top 5% SME: Distinction awarded by scoring.pt.
• 5.0 on Google: From 52 reviews.
• Security: In 11 years, DataRoad has never suffered a security incident.

Recent projects in DataRoad news. DataRoad works only under IT Unlimited contracts: it does not do one-off jobs or sell standalone equipment.

Tell us where your operation cannot fail. An engineer will contact you the same day and the no-commitment proposal arrives in writing.

More than 10 workstations · support contract · remote, on-site and telephone support. Call +351 211 459 950 * or write to sales@dataroad.pt.

*Call to a Portuguese landline.

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