Managed remote support for companies without a fixed office

More than you think, with no return. Regional offices are a fixed cost, and that cost goes onto the invoice. Worse: they do not make support faster, because the response still depends on someone getting into a car.

Almost everything. Updates, security, monitoring, incidents, user accounts and device management are handled remotely, over an encrypted connection, with every step logged. The journey takes hours; the remote session resolves it in a minute.

DataRoad has operated this way for 11 years. We travel when physics demands it: building a network, replacing hardware, repairing a physical fault. For the client, this means less downtime, predictable spending and engineers who know the environment in detail.

Then your IT partner should not need one either. Teams working from home, from coworking spaces or spread across several countries are now common, and the market favours mobility and hiring talent wherever it is. We serve fully remote companies and dispersed groups with an identical service in Lisbon, in another city or in another country.

We set up complete remote working: managed and protected laptops, encrypted access to company systems from anywhere, continuous security and monitoring, and immediate help. The team works as if it shared the same room.

In DataRoad's datacentre. That is where the virtual desktops, applications and data live, protected and accessible from anywhere. For a company without a physical head office, it is the difference between relying on each person's laptop and having a controlled, secure environment that is identical for everyone.

• Multiple internet connections Independent of each other.
• Starlink An extra satellite path if the terrestrial lines go down.
• Advanced renewable energy To keep operating if a power source fails.

If one path goes down, the service carries on. Clients' teams never notice.

When physical presence is essential, it is done with engineering. We design, build and maintain structured cabling and network infrastructure, business Wi-Fi and managed firewalls. Afterwards, we manage everything remotely, with documentation and monitoring that do not depend on whoever installed it.

An IT Unlimited contract brings it all together (support, security, monitoring, management of computers, servers, networks, accounts and licences) with the same team and no unexpected invoices. 24/7 support and monitoring are exclusive to Premium 365.

• Forward College An international university campus in Lisbon, with managed network and IT support.
• ReStream In Cascais, a network built from scratch with Wi-Fi 6, firewall and Starlink.
• SSAP 56 Wi-Fi 7 points and structured networks across three buildings.
• Panike Network and communications at a food industry plant.
• France Affiches, Beqom and Velv by OnRising And other international companies.

Our published international projects also include an IT Unlimited contract covering operations in Portugal and the United Kingdom and the IT infrastructure of an international rent-a-car company. All projects in our success stories.

To any point in the country and beyond. We already manage networks and IT from north to south: Braga, Porto, Coimbra, Leiria, Lisbon, Cascais, Oeiras, Sintra, Barreiro, Setúbal, Beja and Faro, as well as companies in Europe and the US. Cannot see your city? Remote support comes to you.

If your current provider is slow, or needs to come on site for something that takes a minute to fix, you are overpaying. We audit with no commitment, point out the risks and deliver a transition schedule: switching IT partner without downtime.

More than 10 workstations · support contract · remote, on-site and telephone support. +351 211 459 950 * · sales@dataroad.pt

*Call to a Portuguese landline. One Step Ahead of IT.