What on-site arrival time is guaranteed?
The time written into the contract is guaranteed, counted from when the incident is opened. On the peninsula, crossing the Tagus matters, so the on-site arrival time should be in the SLA, not just the remote response. An SLA that only defines remote response leaves out what matters most in this region.
Do you keep replacement equipment?
Yes, for the critical equipment covered by the contract. Without replacement stock, a switch that fails on a Saturday only comes back when the order arrives, and dispatch stays stopped until then. That is why we agree upfront, with each client, which equipment is critical to the operation.
Do you install networks in cold stores?
Yes. We use materials designed for low temperatures, temperature swings and condensation, with routes that allow maintenance while the cold store is running. Wi-Fi coverage is measured on site, with the stock in place, so that terminals do not lose connection when entering and leaving the cold.
Do the works force production to stop?
No. The works proceed in phases, on a schedule agreed with production and dispatch, and critical sections are done out of hours when there is no alternative. Every outlet is certified and documented at the end, so future maintenance never requires tracing cables.
What is the minimum client size?
DataRoad works with companies from 10 workstations, with a support contract and a direct relationship with the end client, with no subcontracting. Many companies on the peninsula have nobody dedicated to IT, and that is where the managed model pays off most: an external team is accountable for the network, the servers and the users.
How much does managed network and IT cost?
IT Unlimited starts at €395 per month + VAT for Essential, with remote and phone support only. For warehouses and factories, Premium, from €750, includes unlimited on-site support; Premium 365, from €1,200, covers nights, weekends and public holidays. Annual contract and no lock-in.