IT Unlimited: fixed fee, unlimited requests, one accountable team

Because it rewards the problem. With per-intervention billing, more failures mean more revenue for the provider, and nobody tackles the cause. The other usual option, an in-house IT team, is costly and hard to retain and keep up to date.

Servers, networks, cybersecurity, backups and users need constant attention. None of these fronts waits for the next approved budget.

• Fixed cost Unlimited calls and interventions, with no extras on the invoice.
• Aligned incentive We win when there are fewer breakdowns, which is why prevention, proactive maintenance and network oversight weigh so heavily in our work.
• Contractual freedom Annual contract with automatic renewal and no lock-in. We stay because we earn it, not because of a clause.
• One accountable party The infrastructure stops being your problem and becomes ours.

Three plans, always priced "from"

• Infrastructure Firewalls, switches, access points, storage and servers, physical or virtual, with proactive alerts. 24/7 monitoring on Premium 365.
• Managed cybersecurity Fortinet and Sophos next-generation firewalls, centralised antivirus, email filters, access rules and training sessions against phishing and ransomware.
• Users Unlimited helpdesk for every employee, immediate remote resolution and on-site presence when the plan includes it.
• Continuity Automatic backups, tested restores and a written continuity plan.
• Managed business networks Design, installation and management, high-performance Wi-Fi, VPN for remote working and segmentation.
• Technology decisions Sizing, cloud migrations and infrastructure renewal.

Organisations from very different sectors, in Portugal and beyond. DataRoad is today one of the best companies in Portugal for business IT support, hosts companies from other countries in Portugal and works together with embassies.

• International groups Mitrelli Group, UP Portugal, Uriach and Ciphra, international companies operating in Portugal, have entrusted us with everything from structured cabling and Wi-Fi 6 access points, with switching, through to full management under IT Unlimited. Today we serve clients with activity in Spain, France, Switzerland, the United Kingdom, Greece, Romania, Cyprus, the USA, Brazil, Dubai and Hong Kong.
• Hospitality LX Arch Hotel, on Rua Augusta in Lisbon, handed us its complete computer network and wireless system, critical for guests and operations.
• Healthcare Clínica Lambert and Clínica Mulher (Twin Towers, Sete Rios) rely on us for full support of systems, networks and connectivity. PTR Pharma Consulting has IT Unlimited and its website and email hosting with us.
• Education Network and Wi-Fi at Forward College – Lisbon University of London; cabling at the Lisbon premises of the National School of Public Health.
• Public bodies Through public tender, SSAP (Social Services of the Public Administration) awarded us structured cabling and Wi-Fi for three buildings in Évora, and hired us again to repair and certify 456 network points.
• Distribution and technology A client since 2015, Infocapital SA is the parent company of CapitalGames, one of Portugal's largest independent video game distributors. Magnelusa entrusts us with network, servers and firewall. In Cascais, ReStream rebuilt its entire network on Wi-Fi 6 with us.

A relationship with Infocapital that has passed ten years and repeat contracts with a public body say more than any promise.

• Top 5% PME A distinction from scoring.pt, reserved for few Portuguese SMEs, recognised for their soundness and performance.
• Apple Technical Partner Recognised specialisation in business Apple environments.
• 5 stars on Google A rating given by clients.
• Technical certifications Cisco, Microsoft, Ubiquiti, Fortinet, Sophos, VMware and Dell, covering networking, servers, workstations, virtualisation and security.

With an assessment of the environment: workstations, servers, network and access are inventoried and documented. Then monitoring goes live, the most urgent faults are dealt with and all employee requests start coming to us. From then on, the job is to reduce incidents, not to bill for them.

The service is the same. The head office is in Alfragide and support covers the entire country (Porto, the Centre, the Alentejo, the Algarve and every other region) with remote, telephone and on-site support. Internationally, we operate in Spain (dataroad.es) and support clients on several continents.

Those who come to us already know the pattern: slow answers, unpredictable invoices, engineers who do not know the environment and faults that keep coming back. DataRoad works the other way round. We document every environment in detail, anticipate needs and build long relationships. We would rather keep a client through quality than through a clause.

• 24 public IT and network contracts: SSAP, RTP, the Lisbon Faculty of Medicine and Instituto Superior Técnico
• France Affiches: IT audit and consultancy across two Paris locations
• Embassies and international organisations that work with DataRoad
• A website in five languages for international companies

More in success stories and DataRoad news and projects.

• IT Unlimited: the fixed-fee model, with NOC and alerts.
• Managed service desk: tickets with defined response times and immediate response.
• Structured cabling and network infrastructure: design, installation and certification.
• Business Wi-Fi: site survey, Wi-Fi 6 or Wi-Fi 7, an isolated guest network and centralised management.
• Managed firewalls: a protected perimeter and secure remote access.
• IT for the public sector: eight public bodies and command of public procurement rules.

DataRoad is a premium MSP with 11 years in the market, 232 clients under contract and its head office in Alfragide. We analyse your environment with no commitment and return a fixed monthly fee proposal. We do IT right.

More than 10 workstations · support contract · remote, on-site and telephone support. +351 211 459 950 * · sales@dataroad.pt

*Call to a Portuguese landline.