Exchange Online: 50 mailboxes moved without stopping the council

The contract is published on the BASE Portal (base.gov.pt), where the Portuguese state gathers information on public procurement and makes it available to organisations and citizens.

It carries official communication, service to residents, contact with suppliers, administrative procedures and much of the digital archive. A careless migration brings all of this to a halt at once.

By moving to a cloud platform with governance, retention, auditing and eDiscovery rules, the parish council gained control over its email from the moment it arrives until the end of its retention period.

First stage: transferring the information

• Strategy defined from the outset: the migration method was chosen according to the number of mailboxes and the existing environment, following the practices and tools Microsoft recommends.
• Nothing left behind: messages, history, folder structure and associated data arrived complete in Exchange Online.

Second stage: giving people their tools back

• Computers: Outlook and user profiles adjusted and tested after the move.
• Mobile phones: connection and syncing of email, calendar and contacts confirmed device by device.

Handling the two stages separately keeps downtime to a minimum and protects the productivity of administrative teams with many users.

• Work from anywhere Email, calendar, contacts and tasks on the computer, in the browser and on the smartphone.
• Simple administration A service hosted in Microsoft data centres, managed from a single console.
• Built-in defences Anti-spam and anti-malware filters, mobile device policies and access restricted to compatible clients.
• Availability Platform redundancy and a service SLA.
• Legal compliance DLP for sensitive data and PII, Litigation Hold, auditing and eDiscovery.

Migrating email is not just copying mailboxes. The value lies in coming out with more productivity, more security and better governance than before.

DataRoad, under IT Unlimited. As an MSP, we oversee clients' systems with monitoring, alerting and availability reports. After a migration, that means ongoing supervision, immediate incident response, continued development of Microsoft 365 and a service desk for users.

• 11 years Managing IT for public bodies, embassies, hotels, clinics and demanding companies.
• 232 clients All under contract.
• Top 5% PME Certification awarded by scoring.pt.
• Headquarters in Alfragide Support across the whole country.

We thank the União das Freguesias de Massamá e Monte Abraão for the trust it placed in DataRoad.

• Clínica Lambert: IT Unlimited at the Corroios unit
• The IT Unlimited model in business
• ReStream: office network in Portugal with IT Unlimited
• Clínica do Lambert: complete network management

Explore our case studies and news. To take your organisation to the cloud, see managed Microsoft 365 and cloud.

• IT Unlimited Fixed monthly fee with monitoring and alerting.
• Service desk Tickets with immediate response.
• Structured cabling Design, installation and certification.
• Business Wi-Fi Coverage survey, Wi-Fi 6 and Wi-Fi 7, separate guest network.
• Managed firewalls Protected perimeter and secure remote access.
• IT for public sector bodies Eight public bodies served and a command of public procurement rules.

Moving your organisation's email to Microsoft 365? Request a no-commitment proposal.

More than 10 workstations · support contract · remote, on-site and phone support.

Call +351 211 459 950 * or write to sales@dataroad.pt.

*Call to a Portuguese landline.