A single point of contact ends the grey areas between suppliers. At PTR Pharma Consulting, workstations, network, servers, website and email all answer to DataRoad.
More than 10 workstations · support contract · remote, on-site and phone support
For decision-makers short on time.
Three suppliers for network, email and website mean three contracts, three invoices and, when something fails, three companies pointing at each other. PTR Pharma Consulting, a consultancy in the pharmaceutical sector, put an end to that in 2019: it chose DataRoad - IT Services and Consulting as its sole IT partner. An annual IT Unlimited contract now covers workstations, Wi-Fi, printing, servers, internet and security, and the corporate website and professional email moved to DataRoad's servers. Today the operation is stable, monitored and has a single point of contact for all its technology.
| Case | Details |
|---|---|
| Company | PTR Pharma Consulting |
| Business | Pharmaceutical consultancy, office-based |
| Start | 2019 |
| Services | IT Unlimited · Servers and infrastructure · Business Wi-Fi · Firewall and security · Hosted website and email |
Those who work in healthcare and the pharmaceutical industry need fast, secure and continuous communications. The company preferred to stop coordinating separate suppliers for network, email and website, and hand everything to a specialist, with a fixed monthly fee and unambiguous accountability.
| Area | DataRoad's responsibility |
|---|---|
| Servers | Monitoring, patches and fixes, backups and data integrity |
| Internet and security | Firewall and VPN, intrusion defence, traffic analysis, incident prevention |
| Wi-Fi | Wireless network monitoring, fault correction, tuned coverage and security |
| Workstations | Hardware and software, performance, direct support for every user |
| Printers | Installation, maintenance, network integration and remote management |
Across these five areas run advanced monitoring, alarms that detect failures early, availability and performance reports and unlimited remote and on-site support.
The second decision was to move the corporate website and professional email onto DataRoad infrastructure. The results:
With its digital presence held by the same partner that manages its network and workstations, the no-man's-land between suppliers disappeared whenever a problem arose.
Because it replaces uncertainty with routine. IT Unlimited keeps the operation secure, monitored and ready to react, with preventive maintenance, periodic reports and full management of systems, servers and networks. Round-the-clock cover, every day of the year, is reserved for the Premium 365 plan.
The team behind it has experience in networking, security, consultancy and support for demanding business environments, with certifications in the main networking, server, firewall and cloud technologies. The portfolio includes consultancies, clinics, hotels, industry, offices and public bodies.
We thank PTR Pharma Consulting for its trust in our consultancy, IT and network management, and website and email hosting.
More in client projects, news and IT Unlimited at a fixed price.
We analyse what you have today, who is accountable for each system and where requests get lost between suppliers, and send a written IT Unlimited proposal. No-commitment proposal.
More than 10 workstations · support contract · remote, on-site and phone support. Call +351 211 459 950 * or write to sales@dataroad.pt.
*Call to a Portuguese landline.
Chosen by respected and international companies
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DataRoad · Cloud and Microsoft 365
Microsoft 365 and cloud managed as critical infrastructure: protected accounts, reviewed licences and data backed up off-site.
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