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Hotel Wi-Fi: the network behind the good reviews

Guests forgive a slow lift, not a dropped video call. Hotel Wi-Fi needs four isolated networks, a room-by-room coverage survey and ongoing management.

Updated 18 October 20262 min read

More than 10 workstations · support contract · remote, on-site and phone support

At a glance

For decision-makers short on time.

  • 01Wi-Fi weighs on hotel choice as much as location and appears early in reviews.
  • 02A professional hotel needs four isolated networks: guests, operations, events and devices.
  • 03The fault is rarely the contracted internet; it is the patched-together internal network.
  • 04A room-by-room coverage study and ongoing management; 24/7 on the Premium 365 plan.
In this article

A 6 on Booking because of the Wi-Fi costs bookings for months. Guests will accept a harder pillow or a slow lift. They will not accept a work video call that drops in the room, or a series full of buffering at night. And they write about it on Booking, Google or TripAdvisor. Hotel Wi-Fi has become as strong a selection criterion as location. DataRoad - IT Services and Consulting designs it so that the Wi-Fi stops being a complaint and becomes a compliment.

How many networks does a hotel need?

At least four, isolated from one another:

  • Guests Fast, easy to use and separate from everything. The guest in room 204 must never be able to reach the reception computer.
  • Operations PMS, reception, billing and management. The hotel's nerve centre, always protected.
  • Events and meeting rooms Dedicated capacity for conferences and groups, without taking speed from the rooms.
  • Devices Cameras, electronic locks, televisions and home automation, increasingly common and increasingly attacked.

This was the architecture applied at LX Arch Hotel (Rua Augusta), with Wi-Fi 7, CCTV and all IT under management.

Why does hotel Wi-Fi fail so often?

Rarely because of the operator. The usual causes are thick walls in old buildings, consumer equipment doing professional work and networks that grew piecemeal, with routers and repeaters added at random.

The consequences are well known: rooms at the end of the corridor with no signal, a connection that drops between the lobby and the bar, and receptionists acting as a helpdesk.

The fix always starts with measuring on site, in every room, how far the signal reaches and where it is lost. The network is designed from the real building.

More routers do not solve it. What solves it is a network designed by people who know hospitality.

How does DataRoad work in a hotel?

  1. Coverage study of the building, floor by floor.
  2. Design with the four separate networks.
  3. Installation of professional Wi-Fi equipment without disturbing guests.
  4. Ongoing management: the network is monitored and problems resolved before they reach the reviews. On the Premium 365 plan, monitoring is 24/7.

DataRoad is today one of the best companies in Portugal for business IT support and for structured cabling and wireless network installation.

For management, the consequence is simple: nobody talks about the Wi-Fi any more. Discover our work in managed IT for hospitality.

Next step: measure your hotel's Wi-Fi

We carry out the coverage study and present a no-commitment proposal.

More than 10 workstations · support contract · remote, on-site and telephone support. Call +351 211 459 950 * or write to sales@dataroad.pt.

*Call to a Portuguese landline.

Chosen by respected and international companies

Garcia, GarciaGuestUNMQ DigitalMinistério PúblicoVentaskETISMEGReltio by SAPRestreamVelvEscola Nacional de Saúde PúblicaCircuito EstorilSyoneCreative MindsInstituto Superior TécnicoRTPUniversidade Católica PortoUniversidade Católica PortuguesaFaculdade de Medicina de LisboaUniversidade de LisboaClínica MulherPresidência da RepúblicaESELUpMUN[it]STENEmbajada de España en PortugalNBCC ConsultingInstituto dos Registos e do NotariadoVila GaléBe Poet Baixa HotelBe Hotel LisboaRossio Plaza HotelServiced Apartments Boavista PalaceMitrelliJunta de Freguesia de Massamá e Monte AbraãoInsidepurpleUniveteColégio MinervaPTR Pharma ConsultingInfocapitalHD Duecitânia Design HotelYunit ConsultingMyWindowArqsizeAxiaVestasContinentalGRENKEBaker TillyVINCI AirportsANA Aeroportos de PortugalE.LeclercUriachbeqomNewhotel SoftwareeasyHotelOuro Rossio HotelNicola Rossio HotelClínica LambertBanco do BrasilBoostUphillHole19Ambassade de France au PortugalU.S. Embassy PortugalEmbaixada da Arábia SauditaEmbassy of CyprusPanikeAugusta LabsIGASSISPorta da Frente Christie’sonRisingFresh DesignGesto EnergyBernerQuatenusSegurança SocialCâmara Municipal do MontijoHotel Wi-Fi: the network behind the good reviewsCiphraCentury 21Hotel Solar PalmeirasSINCTAAPCTAVarandas de Lisboa★★★★★ 5,0 · 52 Google reviews

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  • 11years in business, since 2015
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