Ares Capital Selects DataRoad for IT Unlimited: Ongoing IT Support – On-site, Remote, and Phone Support

DataRoad Selected to Provide Ares Capital with Its Monthly “Unlimited” IT Service

DataRoad has been selected to provide Ares Capital with its monthly “Unlimited” IT support and assistance service under an annual IT support contract. This agreement reinforces DataRoad’s commitment to ensuring operational continuity, stability, and the smooth functioning of its clients’ information systems—with a support model designed for companies that demand rapid response, predictability, and zero downtime.

With IT Unlimited, Ares Capital now benefits from continuously monitored IT operations, combining proactive monitoring, remote support, alert management, and regular reporting, all provided by a specialized team.

A monthly IT service designed to give you “peace of mind”

Today, IT is no longer just a “support function”—it is a cornerstone of the business. A connectivity failure, server downtime, or Wi-Fi instability can result in lost productivity, operational delays, and security risks.

That is why DataRoad’s IT Unlimited model was designed to address two essential business needs:

Keep everything running smoothly (availability and performance)
Ensure cost predictability through regular monitoring and professional processes

This monthly monitoring model focuses on prevention, with rapid intervention when necessary and constant visibility into the status of the systems.

Scope of DataRoad's Support for Ares Capital

Under the terms of the monthly support contract, DataRoad will provide IT support and ongoing assistance for areas critical to daily operations, including:

Workstations and users (ongoing support and incident resolution)
Wireless network (Wi-Fi) and connectivity (stability, coverage, and performance)
Printing and Peripherals (Operational Support and Business Continuity)
Servers and central services (monitoring, availability, and maintenance)
Internet and connections (monitoring connectivity and rapid troubleshooting)

This service also includes monitoring, remote support, alerts, and reporting, ensuring proactive, metrics-driven management—rather than a reactive “firefighting” approach.

DataRoad would like to thank Ares Capital for its trust in us and for choosing our IT consulting, IT support, and computer network management and maintenance services.

What Ares Capital represents in the market

Ares Capital is known for its investments and asset recovery efforts in Portugal, including the acquisition of Évora Shopping (later renamed Évora Plaza), where it resumed construction and plans to complete the project following its acquisition from Novo Banco.
It is also referred to as an investor based in the Emirate of Dubai, active in the real estate sector.

In real estate news, Ares Capital has been linked to the acquisition and redevelopment of properties such as Évora Shopping/Évora Plaza and Acqua Roma in Lisbon.

Why IT Unlimited Makes Sense for Demanding Companies

Companies with dynamic operations and critical needs value a partner who:

Prevent failures before they impact your business (monitoring + alerts)
Respond quickly to minimize downtime
Ensure consistency and standardization (processes, reporting, and documentation)
Bring predictability to costs and planning (monthly contract)

With IT Unlimited, support is no longer just “when there’s a problem”—it becomes an ongoing management process, featuring monitoring, metrics, and continuous improvement of the IT environment.

DataRoad: expertise, experience, and certifications

DataRoad positions itself as a technology partner with specialized expertise, experience, and certifications across various manufacturers and business sectors, including:

IT support and IT asset management
Installation and management of computer networks and corporate Wi-Fi
Professional IT services for businesses
IT security and best operational practices

Over time, we have been developing projects in the areas of IT support, infrastructure, networking, and operations, with a focus on stability, scalability, and efficient response.

Practical benefits for operations (what changes in day-to-day operations)

With IT Unlimited, Ares Capital is now adopting a results-oriented approach:

✅ Fewer interruptions

Monitoring and alarm systems help detect deviations and incidents more quickly.

✅ Increased productivity

Remote support and resolution processes reduce downtime for users and teams.

✅ Control and visibility

Regular reporting allows you to monitor the status of the IT environment and support decision-making.

✅ Growth with structure

A well-maintained IT infrastructure facilitates expansion, new integrations, and service development.

FAQ — Frequently Asked Questions

What is DataRoad's IT Unlimited service?

It is a monthly IT support service that combines monitoring, remote support, alerts, and reporting to keep the company's systems running smoothly and reliably.

Does IT Unlimited include network and business Wi-Fi support?

Yes. The service may include wired/wireless networks, connectivity, access points, and troubleshooting performance and availability issues, depending on the defined scope.

Is there ongoing reporting and monitoring?

Yes. DataRoad includes reporting and monitoring of the IT environment, supporting a proactive approach.

For what kind of companies does this make the most sense?

For companies that value operational continuity, rapid response, predictable costs, and a dedicated team providing ongoing IT support.

Want “zero worries” about IT? Contact us

If your company needs monthly IT support, IT outsourcing, network management, monitoring, and a team ready to keep your operations running smoothly, DataRoad has the right solution for you.

➡️ Request a quote from IT Unlimited
➡️ Schedule a technical assessment
➡️ Talk to a DataRoad specialist

Learn more about our IT Unlimited service here:
Managed IT services for businesses
IT services and IT maintenance for businesses

The new Ouro Hotel in Restauradores has chosen DataRoad to implement a complete IT infrastructure, including a wireless network with 30 WiFi access points, a video surveillance system with 55 cameras, an enterprise firewall, a connection to the Altice data center, and a permanent “IT Unlimited Premium” IT support contract

A comprehensive project, from infrastructure to ongoing support “DataRoad: IT specialists for hotels in Lisbon” The project was developed and executed entirely by DataRoad—from technical specifications and equipment procurement to installation, configuration, testing, and training of the hotel staff. DataRoad assumed full responsibility for the establishment’s technology solution, in a six-story building in the heart of Lisbon. The implemented solution included:

DataRoad’s “IT Unlimited” unlimited IT support. Excellence in premium, managed, and proactive IT services for businesses that can’t afford to stop. Your company deserves a technology partner

How DataRoad’s “IT Unlimited” Unlimited IT Support Works Is Your Company’s IT Holding Your Business Back? Find out how some leading companies in Portugal and internationally have solved this problem. Managing a company’s technology infrastructure has never been more critical—or more complex. Between servers, networks, cybersecurity, backups, and user support, IT demands constant attention. To

Since 2015, DataRoad has ensured the smooth operation of Infocapital SA’s information systems

Since 2015, DataRoad has ensured the smooth operation of Infocapital SA’s information systems. Since 2015, DataRoad has been the technology partner responsible for ensuring the smooth operation, stability, and security of Infocapital SA’s information systems. Infocapital SA is one of the largest independent video game distributors in Portugal. With a solid relationship spanning more than a decade, DataRoad has been the essential support for the

DataRoad strengthens its national and international presence and establishes itself as a leading technology partner in managed IT services (MSP), networking, and IT security

DataRoad is strengthening its national and international presence and establishing itself as a leading technology partner in managed IT services (MSP), specializing in networking and IT security, backed by expertise, experience, and certifications. DataRoad, a company specializing in IT services for businesses, structured networks, IT security, and Managed IT Services, continues to expand its presence and establish itself as a strategic technology partner for national and international organizations. With

DataRoad has obtained UniFi Certification and has established itself as a Ubiquiti Specialized Partner in Portugal, offering professional implementation, management, and support for enterprise networks

DataRoad Becomes a Certified Ubiquiti Partner in Portugal DataRoad has just officially strengthened its position in the technology market by becoming a Certified Ubiquiti Partner in Portugal—a recognition that solidifies a relationship that began in 2015 and has supported dozens of network deployments in organizations across the country. With over a decade of hands-on experience in UniFi projects, this certification elevates our capabilities

DataRoad wins a public tender to implement computer networks and 56 WiFi 7 access points in the Public Administration Social Services buildings in Évora, Aljubarrota, and S. Pedro do Sul

The Public Administration’s Social Services selected DataRoad as its technology partner, following a public tender, to implement structured network infrastructure and state-of-the-art wireless networks in three buildings located in Évora, Aljubarrota, and São Pedro do Sul. This project reinforces public entities’ confidence in DataRoad’s experience and technical expertise to deliver secure, robust, and future-ready network installations.