Managed Backup and Data Recovery
Most companies only discover their backup has failed when they need it most.
Managed, tested and monitored backups.
Recovery that is proven, not assumed.
Business continuity plan
How long can it be left stationary, in writing
Replication and disaster recovery in the cloud
Resit exams with report
24×7 monitoring (Premium 365)
Alerts before the copy fails
Daily backup check
Monthly report on what went well and what went badly
Managed Backup Services
The backups run every day and are verified by us. They do not depend on someone remembering.
Regular Restoration Tests
A backup that has never been restored is not a backup. We test the restore and document the result.
Disaster Recovery
RPO and RTO agreed in writing: how much can be lost and in what timeframe it has to be back up and running.
GDPR compliance
Retention defined, encrypted data and audit-ready log.
// Backups
Managed Backups
Recovery time is what countsAs If They Were Ours.
Data loss rarely has an exotic cause: a failing drive, a file encrypted by ransomware, a corrupted database, someone deleting the wrong folder. What sets businesses apart is not avoiding the incident — it's how long they take to get back to work afterwards.
What is at stake is the recovery time
In Portugal, ransomware attacks have grown exponentially in recent years, and SMEs are increasingly the primary target of cybercriminals — precisely because, in most cases, they lack adequate protection.
But cyber attacks are only one of the threats. Hardware failures, user errors, database corruption, physical accidents on the premises or natural disasters are equally common causes of data loss. And when that happens without a robust backup plan, the consequences are devastating:
- Total or partial stoppage of operations, for hours, days or weeks
- Irreversible loss of critical information of customers, suppliers and partners
- GDPR breach, with the potential for significant fines
- Reputational damage difficult to recover in the market
- Disaster recovery costs often several times higher than the cost of a managed backup contract for multiple months
The question is not if It is going to happen. The question is when — and whether you are prepared to answer.
What does managed backup include
DataRoad offers a complete Managed Backup service designed specifically for businesses that cannot afford to lose data or have their internal team manage the complexity of a robust protection solution.
We assume full responsibility for your backup strategy: from initial configuration to daily monitoring, from recovery testing to incident support. Your focus is the business. Ours is protecting it.
At DataRoad, our mission is to ensure that never happens to you. We don't sell backup software.
What is included in the service
A managed backup contract, not a software licence. We configure, monitor, test and respond — and what is promised is in writing.
Automatic copies
Tailor-made frequency for your organisation, without relying on anyone remembering.
3-2-1 rule
Three copies of the data, on two different storage media, with one off-site.
Redundant storage
Replication across more than one geographical location, in case the building is lost.
End-to-end encryption
Data encrypted in transit and at rest — only your organisation can read them.
24/7 surveillance (Premium 365)
Jobs are monitored in real time; a failed backup generates an alert on the same day.
Resits
An untested backup is a false sense of security. We restore periodically to confirm.
RTO and RPO in the contract
How long until operational and how much data you can lose — obligations, not promises.
Microsoft 365 and the cloud
Exchange Online, SharePoint, Teams and OneDrive: Microsoft hosts, the backup is yours.
Solutions tailored to your sector
What is critical changes with the business. Hospitality — reservations, PMS and invoicing, where downtime is measured in lost check-ins. Health and clinics — clinical data, subject to legal retention and confidentiality requirements. Education — e-learning platforms and student data. Multi-site groups — coherent policies across delegations and countries. Public sector — strict compliance with legal filing requirements.
The question that decides everything
When was the last time someone restored a file from your backups, from start to finish, and confirmed that the result was correct?
If the answer isn't immediate, in practice there is no backup — there's a process that runs every night and nobody knows if it works. It's the first thing we check, and the one we most often find failing.
Why DataRoad and not another company
In-house team, here. Headquartered in Alfragide and with support throughout the country. The person who answers the phone is the one who manages your backup — not a call center.
Full responsibility. We don't install the software and disappear: we manage, monitor, test and respond. If something goes wrong, the problem is ours.
No surprises. What is included, the SLAs, response times, testing and reporting are all in the contract.
Questions you should ask today
Do you know when the last backup of your data was made? Has anyone tested if this backup is recoverable? Are your Microsoft 365 data protected? Do you know how long it would take to recover everything in the event of a disaster? Does it comply with Decree-Law No. 28/2019 with off-site backups?
If any answer was «I don't know», it's time to take action.
Frequently Asked Questions
Doesn't Microsoft 365 back up our data anymore?
It doesn't. Microsoft guarantees service availability, not the recovery of your data in the event of deletion, human error or ransomware beyond the short retention periods. It is one of the most expensive misconceptions we encounter.
How long does it take to recover everything?
It depends on the volume and what was agreed — that is precisely what the RTO defines. Without that number in writing, nobody can promise anything seriously.
Is it enough to have a copy on an external drive?
No. A disk connected to the same server is caught by the same ransomware, the same fire, and the same theft. That is why the rule requires an off-site copy.
How often do you test the restoration?
Periodically and by sampling, with the result recorded. A restoration test that is not documented has the same value as not having been done at all.
A chat before making a decision
Whether you’re tackling a specific problem, planning a move or simply looking for a second opinion, we always start in the same way: by understanding your situation before making any suggestions. No obligation, no jargon and no catalogues.
Practical guides on the DataRoad blog: Microsoft 365 doesn't keep everything: the missing backup · Has your backup already been tested? The 30-minute test · Backup and disaster recovery for SMEs
Most companies only find out they don't have backups on the day they need them.We implement automated, encrypted and off-site backups — and periodically test the restore process, so that it works even when needed.Request a restore test for your backups
Services IT for businesses
From daily helpdesk support to critical infrastructure: a single point of contact for everything your company needs in IT, with immediate response and an SLA defined in the contract.
IT Unlimited
Unlimited IT support for a fixed monthly fee, including on-site visits and with no minimum contract period.
Find out moreNetworks and Structured Cabling
Design, installation and certification of cabling, Layer 3 switching and PoE power supply.
Find out moreBusiness WiFi 6 and 7
A study of coverage, installation and centralised cloud-based management, with networks segregated by profile.
Find out moreManaged Cybersecurity
Enterprise firewall, traffic segmentation, managed antivirus and secure remote access.
Find out moreServers, Cloud and Backups
Servers, NAS, Microsoft 365 and backups with restoration tested on a regular basis.
Find out moreIP Communications and CCTV
IP telephone systems and video surveillance with continuous recording and GDPR compliance.
Find out moreRelated services
Firewalls and Security · Microsoft 365 and the Cloud · IT infrastructure
Latest newsand our projects
Backup solutions with proof that the restore works.
Backups with Proof That the Restore Works Automatic, secure and tested backups — to recover in minutes, not days.
France Affiches entrega a informática de 3 sites, em 2 países, à DataRoad
France Affiches confia à DataRoad toda a informática de 3 sites em Paris e Lisboa, com IT Unlimited Premium 365.
Public Administration Social Services have once again chosen DataRoad in a public tender for the installation of a business wireless network with 14 access points in an building in Lisbon.
SSAP once again relies on DataRoad: 14 wireless access points, a rack, a firewall and network management with alarm management, after several network projects in Lisbon, Évora, Aljubarrota and São Pedro do Sul.
Centralized IT security: DataRoad protects all customers with the same, unified solution, monitored with alarm management
Centralized and managed firewalls, security probes on each client, and monitoring with alarm notification: the same solution in all companies. In 11 years, DataRoad has never experienced any incidents.
Ubiquiti in Portugal: DataRoad installs and manages UniFi networks since 2015
Since 2015, DataRoad has installed, configured, and managed Ubiquiti unified networks in companies: more than 138 sites, many with immediate redundancy and SLAs, and more than 1321 managed devices.
Talk to Us now
Contact Form
Request a quote from DataRoad. We’ll take care of the rest with a prompt and clear response to support your business’s needs.
Tell us what you need. IT support, network installation, cyber security, an office move or simply a second opinion on your IT infrastructure — we’re here to help.
Please fill in the form and a specialist technician will contact you on the same day.
This service is provided exclusively under an IT Unlimited contract.
DataRoad does not provide one-shot support or sell equipment on a standalone basis. We work on a monthly contract basis, with full responsibility for the client's environment.
Caso real
Servidor, UPS e cópias de segurança numa autarquia
A União das Freguesias de Massamá e Monte Abraão adjudicou à DataRoad, por contrato público em 2022, a instalação de um novo servidor, de um sistema de UPS e de cópias de segurança corporativas, as três camadas de base de qualquer plano de continuidade. O contrato de gestão contínua foi renovado em concurso.
Ver como planeamos a recuperaçãoIT Unlimited Essential
Desde 395 €por mês (+ IVA), para 10 postos
- Includes unlimited helpdesk, PC management, monitoring, patch management, and remote support
- Remote and telephone support only
no travel included - Ticketing support
with orders portal - Incident response with an SLA
- Update management
and security patches - Monthly activity report
- Helpdesk during working hours
by email and telephone - The price may increase with the number of stations, the size of the network, servers, websites, printers, NAS devices, critical systems, and Apple equipment.
IT Unlimited Premium
Desde 750 €por mês (+ IVA)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management, and remote support
- Unlimited in-person support
- With travel included
- Monitoring and alarm systems
- Complete IT infrastructure management
- Cybersecurity included
managed firewall and antivirus - Priority SLA
immediate response to critical incidents - No limit on hours
- Dedicated helpdesk
with priority in the queue - The price may increase with the size of the park and the network, servers, websites, printers and NAS, critical systems, and Apple equipment.
IT Unlimited Premium 365
Desde 1.200 €por mês (+ IVA)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management, and remote support
- Everything that’s included
no IT Unlimited Premium - 24 hours a day, 7 days a week, 365 days a year support
- Out-of-hours support: evenings,
weekends and bank holidays - Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
- The price may increase with the size of the park and the network, servers, websites, printers and NAS, critical systems, Apple equipment and off-hours coverage
Don't know which one to choose? Talk to us and receive a fixed-price quote · Como se calcula o preço
Some of the companies that entrust their infrastructure to DataRoad, sectors where downtime costs far more than IT support
DataRoad projects and success stories
DataRoad blog articles and news
- Cisco Meraki: MX95 firewall, switches and wireless coverage
- Company Wi-Fi Security: Guests, Passwords and What You Should Never Share
- Klass Wagen: network, Wi-Fi, firewall and video surveillance in Funchal
- Cybersecurity Checklist for SMEs in Portugal
- OnRising: biometric access control and network firewall
- Firewalls for Businesses: What They Do, What They Don’t Do and How to Choose One
- Email Fraud in Businesses: The Altered Invoice and the Urgent Order
- Boost Portugal: total network renewal, Wi-Fi and firewall
- Reltio by SAP: cabling, firewall, Wi‑Fi, and Dell and Apple workstations
- Mitrelli Group: 3,000 m of cabling, Wi-Fi 6 and video surveillance
- UpHill Health: network, Wi-Fi 6, firewall and biometrics in Lisbon
- ReStream — Full IT network (Wi-Fi 6, firewall, Starlink) at the Cascais office
- Beqom: network, firewall and IT Unlimited for 60 workstations in Lisbon
- Ventask: IT Unlimited for 350 workstations, firewalls and switches
- Velv by OnRising chooses DataRoad: an IT Unlimited contract for 90 workstations, a firewall and a wireless network (2023)
- Backup and disaster recovery: how long can your SME keep going when it’s down?
- FreshDesign: firewall, SSL VPN and internet redundancy
- IP Video Surveillance for Businesses: Design, Networking and Legal Requirements
Proven excellence in numbersThe confidence of those who cannot stopResults that guarantee your peace of mindThe strength of a leading IT partner
Updated values in 2026. Availability and response times depend on the plan and the contracted SLA; 24/7 monitoring is exclusive to IT Unlimited Premium 365.
Backups that work when you need them most
Request an assessment without obligation.
*Call to the national fixed network · Companies with more than 10 locations · Remote, local and telephone support
Find out what our customers say
and why leading companies
and international companies choose DataRoad
We don’t do the “minimum”. We do what ensures continuity. We work rigorously and with quality to deliver IT infrastructures and services that keep up with the pace of your business. All because we love what we do.
A model of professionalism, offering the highest level of expertise and speed in their IT support and assistance services. A solution that is always within reach, where trust is always the foundation of any relationship. I highly recommend their IT support and services. DataRoad is a company that offers tailored solutions for every situation, regardless of the manufacturer or product. They focus on the technical aspects and finding the best solutions to the problem at hand.
They provide an efficient IT service to our company, assisting us with all our IT needs. I recommend their services for their professionalism and dedication to the customer. An experienced, friendly and fun team. It’s clear that they enjoy what they do, approaching their work with total dedication and a sense of responsibility. I will certainly be recommending their IT support services.
DataRoad provides IT support and day-to-day IT assistance for our company with the utmost professionalism and dedication. We recommend DataRoad’s services, which have supported our company’s growth with specialised solutions, expertise and support across the entire IT spectrum. They are always on hand to provide support and carry out the requested tasks with immediate response times. We are grateful for all their dedication, commitment and interest in the support they provide to our company.
DataRoad is a company that has provided us with IT support with great dedication and commitment in the situations described. The company provides IT support to users, servers and all areas of IT. They are always available and respond quickly to any issues raised, demonstrating a high level of professionalism. I recommend their services for ongoing IT support, as well as for the management and maintenance of computer networks.
DataRoad is a company with a highly professional, experienced and dedicated team, who always bring a sense of joy and enthusiasm to their work. Whether it’s network installation projects or day-to-day IT maintenance, they are always on hand to support us. We opted for the «IT Unlimited» service, secure in the knowledge that we always have someone we can trust and who is available to support our company whenever needed. We have been working with DataRoad for five years now, and they have been exemplary in their response to and resolution of our company’s IT issues.
DataRoad supported us with our initial IT requirements, recommending best practices for our company’s IT department. This covered servers, the IT network and the wireless network, as well as support for our company’s users. We rely on the ongoing help and support provided by their IT team, who always respond promptly to our requests, demonstrating a high level of professionalism and a genuine enthusiasm for their work. I would certainly recommend their IT services!