DataRoad implements, configures and manages your PBX system with the same high standards that it applies to your entire IT infrastructure — because a missed call can mean a missed business opportunity.
How much does it actually cost
The five cost instalments, separated
On-premise or cloud solution, for five years
What usually stays hidden in proposals
In the cloud or on-premises
What changes in each of the two models
Who is responsible for what
How to keep the numbers you already have
IP PBX server
On-premise or cloud IP PBX phone system
IP phones
Desk IP phones or WiFi, mobile app
Softphones
Software for mobile phones or computers for phone calls
Installation and Maintenance
PBX maintenance, installation and technical support
// Central IP PBX
IP telephony
Services and solutions
Voice over IP
We install IP PBX telephone systems that replace traditional analogue switchboards and significantly reduce the communications bill, especially in companies with multiple branch offices or remote working teams.
We set up auto-attendants, queueing, pickup groups, call recording and time-based routing. Each employee takes their extension with them — on their mobile phone, laptop or desk phone — always using the same number.
We also handle the porting of existing numbers and the connection to the SIP operator, so that the change is seamless for anyone calling you.
How much does every missed call cost your company? DataRoad’s IP telephone system (PBX) gives you professional communications at a fraction of the cost of traditional switchboards: it works over the internet, with no dedicated infrastructure, fast installation and limitless growth — add extensions whenever you need, with no building work or new equipment.
The advantages that our clients value most: answering anywhere — in the office, at home or on your mobile — always with the company number; reducing the communications bill from the first month; and having landline numbers from any city, even without having an office there. All managed by DataRoad, with no technical worries for your team.
IP PBX telephone system for businesses
An IP PBX system replaces traditional telephony with calls over the data network: extensions on any device, auto-attendants, queueing and a per-call cost that is no longer dependent on rented lines.
Extensions wherever you want
Desk phone, computer or mobile — the same extension on all of them.
Automated service
Voice menus, time-based routing and out-of-hours messages.
No missed calls
Call groups and queues, with music and estimated wait time.
Managed by us
Installation, configuration and changes included in the support contract.
On-premises, cloud or hybrid
On the premises
IP PBX server in the company rack. It makes sense when there are many extensions, local integrations or data retention requirements.
On the cloud
No server to maintain and no initial investment. The most common option for offices with up to a few dozen workstations.
Hybrid
Local switchboard with cloud redundancy — if the connection drops, calls continue to come in.
Detailed comparison between cloud-based and on-premise switchboards
What is included
Pre-attendance (IVR)
Customisable menus, department routing, schedule and availability.
Rows and groups
Simultaneous, sequential or rotary ringing, with music on hold and time estimation.
Softphone and mobile app
Windows, macOS, iOS and Android. Whoever's calling won't know if you're in the office or out.
Call recording
With the retention and consent rules defined with you.
Reports
Answered calls, missed calls, waiting time and performance by queue.
Number portability
The current numbers remain. The change is made with no phone-free period.
Telephones and equipment
We supply and configure IP phones Yealink, Grandstream and Cisco — entry-level, mid-range and top-end ranges, according to the location: reception, sales, meeting room. For warehouses, clinics, hotels and the hospitality sector we install DECT IP, with coverage across all premises and handsets that function as full extensions. Those who prefer not to have a physical phone just use the softphone.
How much is it
The price depends on the number of extensions, the type of switchboard and the voice channels subscribed to. Savings usually come from three areas: analogue lines that are no longer rented, internal calls between offices that become free and the maintenance of the old switchboard which ceases to exist.
View the cost breakdown of a telephone system
Installation and routing
Survey
Extensions, numbers, current operator and what the network already supports.
Configuration
PBX, IVR, queues and extensions set up and tested prior to going live.
Portability
The numbers transfer to the new operator with no downtime.
Support
Changes to extensions, messages and schedules are included in the contract.
Frequently Asked Questions
Have we lost our numbers?
No. The numbers are ported to the new operator and remain the same. Portability is carried out on a scheduled date, with no period without a telephone.
What if the internet goes down?
In a cloud-based PBX, calls can be automatically forwarded to mobile phones. In an on-premise PBX with redundancy, they continue to come in via the alternative channel. It is one of the reasons we handle the network and telephony together.
Can you keep the old phones?
Analogue phones can be connected via adapters, but they lose the switchboard's features. In practice, it is worth replacing the extensions used every day.
How many extensions does it support?
From half a dozen to several hundred. What changes with scale is the sizing of the voice channels and the architecture, not the features.
Is the installation yours or the operator's?
Blimey. We installed and configured the PBX, and we became the single point of contact for the voice side too — meaning the company isn't stuck between the IT provider and the network operator.
See also: Cloud or on-premises · How much does a telephone system cost · Networks and structured cabling
Missed calls are lost customers — and normally no one notices.We install IP PBX systems with call queues, auto-attendants and reporting, and reduce your telecoms bill.Request a quote for your telephone system
António BrásCEO
João Carlos VicenteCFO
Gustavo Barbosa NevesCOO
Rodrigo Guerreiro
Ricardo RodriguesCEO
Carlos da MataCEO
João Andrade MoreiraIT
Ricardo Silva CostaIT
Pedro RibeiroCEO
Susana CostaCEO
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IP telephone systems we have implemented for businesses.
IP Phone System for Businesses Professional, flexible and always available communications, inside and outside the office.
Embassies, international organisations and prestigious companies choose DataRoad in Portugal
Korean Embassy, Brazilian Consulate, DCIAP, Mitrelli Group, Harlan & Poston, ReStream, Forward College, beQom — the projects that make DataRoad the IT partner of choice for international organisations in Portugal.
DataRoad launches website in five languages to support international companies in Portugal
www.dataroad.pt is now available in Portuguese, English, Spanish, French and German — a direct result of the international clients, organisations and embassies that we already serve in Portugal.
Six hotels in Restauradores and Rossio: the IT infrastructure that DataRoad installed and maintains – Premium IT Services
BePoet, BeHotel, Rossio Plaza, Nicola Rossio, LX Arch and Ouro Rossio: six hotels in one of the best areas of Lisbon, with network, guest Wi-Fi, firewall, CCTV, PMS and Microsoft 365 installed and maintained by DataRoad.
Ouro Rossio Hotel: 30 Wi-Fi access points, 55 rooms and a firewall
DataRoad has installed 30 Wi-Fi hotspots, 55 CCTV cameras and a firewall at the Ouro Rossio Hotel in Lisbon. Take a look at the project and request a quote.
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Some of the companies that entrust their infrastructure to DataRoad, sectors where downtime costs far more than IT support
