DataRoad deploys, configures and manages your PBX to the same exacting standards it applies to your entire IT infrastructure — because a missed call can be a missed deal.
How much does it actually cost
The five cost instalments, separated
On-premise or cloud solution, for five years
What usually stays hidden in proposals
In the cloud or on-premises
What changes in each of the two models
Who is responsible for what
How to keep the numbers you already have
IP PBX server
On-premise or cloud IP PBX phone system
IP phones
Desk IP phones or WiFi, mobile app
Softphones
Software for mobile phones or computers for phone calls
Installation and Maintenance
PBX maintenance, installation and technical support
// Central IP PBX
IP telephony
Services and solutions
Voice over IP
We install IP PBX telephone systems that replace traditional analogue switchboards and significantly reduce the communications bill, especially in companies with multiple branch offices or remote working teams.
We set up auto-attendants, queueing, pickup groups, call recording and time-based routing. Each employee takes their extension with them — on their mobile phone, laptop or desk phone — always using the same number.
We also handle the porting of existing numbers and the connection to the SIP operator, so that the change is seamless for anyone calling you.
How much does every missed call cost your company? DataRoad’s IP telephone system (PBX) gives you professional communications at a fraction of the cost of traditional switchboards: it works over the internet, with no dedicated infrastructure, fast installation and limitless growth — add extensions whenever you need, with no building work or new equipment.
The advantages that our clients value most: answering anywhere — in the office, at home or on your mobile — always with the company number; reducing the communications bill from the first month; and having landline numbers from any city, even without having an office there. All managed by DataRoad, with no technical worries for your team.
IP PBX telephone system for businesses
An IP PBX system replaces traditional telephony with calls over the data network: extensions on any device, auto-attendants, queueing and a per-call cost that is no longer dependent on rented lines.
Extensions wherever you want
Desk phone, computer or mobile — the same extension on all of them.
Automated service
Voice menus, time-based routing and out-of-hours messages.
No missed calls
Call groups and queues, with music and estimated wait time.
Managed by us
Installation, configuration and changes included in the support contract.
On-premises, cloud or hybrid
On the premises
IP PBX server in the company rack. It makes sense when there are many extensions, local integrations or data retention requirements.
On the cloud
No server to maintain and no initial investment. The most common option for offices with up to a few dozen workstations.
Hybrid
Local switchboard with cloud redundancy — if the connection drops, calls continue to come in.
Detailed comparison between cloud-based and on-premise switchboards
What is included
Pre-attendance (IVR)
Customisable menus, department routing, schedule and availability.
Rows and groups
Simultaneous, sequential or rotary ringing, with music on hold and time estimation.
Softphone and mobile app
Windows, macOS, iOS and Android. Whoever's calling won't know if you're in the office or out.
Call recording
With the retention and consent rules defined with you.
Reports
Answered calls, missed calls, waiting time and performance by queue.
Number portability
The current numbers remain. The change is made with no phone-free period.
Telephones and equipment
We supply and configure IP phones Yealink, Grandstream and Cisco — entry-level, mid-range and top-end ranges, according to the location: reception, sales, meeting room. For warehouses, clinics, hotels and the hospitality sector we install DECT IP, with coverage across all premises and handsets that function as full extensions. Those who prefer not to have a physical phone just use the softphone.
How much is it
The price of an IP telephone exchange (PABX) depends on four factors: the number of extensions, the model (cloud, local or hybrid), the voice channels and numbers contracted, and the equipment — desk phones, wireless or just the app on the mobile phone. In the cloud, you pay a monthly fee for the extension, without an initial investment; in a local exchange, you invest in the server and only pay for maintenance.
The savings come from three places: analog lines are no longer rented, internal calls between offices no longer cost anything, and the maintenance of the old switchboard no longer exists. Request a no-obligation quote and compare line by line with what you pay today.
View the cost breakdown of a telephone system
Installation and routing
Survey
Extensions, numbers, current operator and what the network already supports.
Configuration
PBX, IVR, queues and extensions set up and tested prior to going live.
Portability
The numbers transfer to the new operator with no downtime.
Support
Changes to extensions, messages and schedules are included in the contract.
Frequently Asked Questions
Have we lost our numbers?
No. The numbers are ported to the new operator and remain the same. Portability is carried out on a scheduled date, with no period without a telephone.
What if the internet goes down?
In a cloud-based PBX, calls can be automatically forwarded to mobile phones. In an on-premise PBX with redundancy, they continue to come in via the alternative channel. It is one of the reasons we handle the network and telephony together.
Can you keep the old phones?
Analogue phones can be connected via adapters, but they lose the switchboard's features. In practice, it is worth replacing the extensions used every day.
How many extensions does it support?
From half a dozen to several hundred. What changes with scale is the sizing of the voice channels and the architecture, not the features.
Is the installation yours or the operator's?
Blimey. We installed and configured the PBX, and we became the single point of contact for the voice side too — meaning the company isn't stuck between the IT provider and the network operator.
See also: Cloud or on-premises · How much does a telephone system cost · Networks and structured cabling
Missed calls are lost customers — and normally no one notices.We install IP PBX systems with call queues, auto-attendants and reporting, and reduce your telecoms bill.Request a quote for your telephone system
António BrásCEO
João Carlos VicenteCFO
Gustavo Barbosa NevesCOO
Rodrigo Guerreiro
Ricardo RodriguesCEO
Carlos da MataCEO
João Andrade MoreiraIT
Ricardo Silva CostaIT
Pedro RibeiroCEO
Susana CostaCEO
Services IT for businesses
From daily helpdesk support to critical infrastructure: a single point of contact for everything your company needs in IT, with immediate response and an SLA defined in the contract.
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Unlimited IT support for a fixed monthly fee, including on-site visits and with no minimum contract period.
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Related services
This service is provided exclusively under an IT Unlimited contract.
DataRoad does not provide one-shot support or sell equipment on a standalone basis. We work on a monthly contract basis, with full responsibility for the client's environment.
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IT Unlimited Essential
Desde 395 €por mês (+ IVA), para 10 postos
- Includes unlimited helpdesk, PC management, monitoring, patch management, and remote support
- Remote and telephone support only
no travel included - Ticketing support
with orders portal - Incident response with an SLA
- Update management
and security patches - Monthly activity report
- Helpdesk during working hours
by email and telephone - The price may increase with the number of stations, the size of the network, servers, websites, printers, NAS devices, critical systems, and Apple equipment.
IT Unlimited Premium
Desde 750 €por mês (+ IVA)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management, and remote support
- Unlimited in-person support
- With travel included
- Monitoring and alarm systems
- Complete IT infrastructure management
- Cybersecurity included
managed firewall and antivirus - Priority SLA
immediate response to critical incidents - No limit on hours
- Dedicated helpdesk
with priority in the queue - The price may increase with the size of the park and the network, servers, websites, printers and NAS, critical systems, and Apple equipment.
IT Unlimited Premium 365
Desde 1.200 €por mês (+ IVA)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management, and remote support
- Everything that’s included
no IT Unlimited Premium - 24 hours a day, 7 days a week, 365 days a year support
- Out-of-hours support: evenings,
weekends and bank holidays - Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
- The price may increase with the size of the park and the network, servers, websites, printers and NAS, critical systems, Apple equipment and off-hours coverage
Don't know which one to choose? Talk to us and receive a fixed-price quote · Como se calcula o preço
Some of the companies that entrust their infrastructure to DataRoad, sectors where downtime costs far more than IT support
DataRoad projects and success stories
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Updated values in 2026. Availability and response times depend on the plan and the contracted SLA; 24/7 monitoring is exclusive to IT Unlimited Premium 365.