How DataRoad’s “IT Unlimited” Unlimited IT Support Works
Is Your Company's IT System Holding Back Your Business?
Find out how some leading companies in Portugal and abroad have solved this problem.
Managing a company’s IT infrastructure has never been more critical—or more complex. Between servers, networks, cybersecurity, backups, and user support, IT demands constant attention. For most companies, the choice boils down to two unsatisfactory options: hiring an in-house IT team (which is expensive and difficult to maintain) or relying on freelance technicians who charge by the hour and are slow to respond.
DataRoad has created a third option. With the IT Unlimited model, companies in Portugal get access to comprehensive, unlimited IT support for a fixed monthly fee—no surprises on the bill and no lock-in contracts. We handle the IT. You handle the business. We do IT right.
What is the “IT Unlimited” model—and why is it different?
Most IT service providers charge by the hour or per service call. This creates a perverse incentive: the more problems a company has, the more it pays. And the provider, in turn, has no incentive to address the root causes.
DataRoad’s IT Unlimited turns this logic on its head. The company pays a fixed monthly fee that covers all support—with no limit on calls, no limit on interventions, and no additional costs. Our interests are now aligned with those of the company: the fewer problems there are, the better for both of us. That’s why we invest in prevention, continuous monitoring, and proactive maintenance.
This model operates without long-term contracts. If the service doesn’t meet your expectations, you’re free to cancel at any time. This transparency is our best guarantee of quality—it compels us to earn every customer’s trust, month after month.
Companies that rely on DataRoad
The best way to evaluate a technology partner is by the work they do and the clients they serve. At DataRoad, we have the privilege of working with leading organizations in Portugal and abroad, across a wide range of industries—and it is this diversity that makes us stronger with every new project.
International Companies and Groups — The Mitrelli Group, UP Portugal, Uriach, and Ciphra are examples of international companies with operations in Portugal that have chosen DataRoad as their technology partner. From the installation of networks featuring structured cabling, switches, and Wi-Fi 6 access points, to the comprehensive management of their systems through IT Unlimited contracts, these organizations rely on our ability to meet international standards for quality and security. We currently serve clients with operations in the United Kingdom, the United States, Switzerland, Spain, Brazil, Cyprus, France, Romania, Dubai, Greece, and Hong Kong.
Hospitality and Tourism — The LX Arch Hotel, located on Lisbon’s iconic Rua Augusta, chose DataRoad to handle the complete installation of its IT network and the configuration of its wireless system—infrastructure that is critical to the guest experience and the hotel’s operational management.
Healthcare and Pharmaceuticals — Clínica Mulher, located in the Twin Towers in Sete Rios, and Clínica do Lambert rely on DataRoad for comprehensive support for their IT systems, networks, and connectivity. In the pharmaceutical sector, PTR Pharma Consulting has chosen DataRoad for its IT Unlimited support and for hosting its website and email system, ensuring maximum availability and data security.
Teaching and Research — Forward College – Lisbon University of London chose DataRoad to implement its computer and wireless network, and the National School of Public Health entrusted us with installing computer cabling at its facilities in Lisbon. These are environments with a large number of users and demanding connectivity requirements.
Public Sector — The Public Administration Social Services (SSAP) selected DataRoad through a public tender to install structured IT cabling and a wireless network in three buildings in Évora, and subsequently chose us again to repair and certify 456 network ports. This repeated trust from a public entity is a testament to the quality and precision of our work.
Technology and Distribution — Infocapital SA, the parent company of CapitalGames and one of Portugal’s largest independent video game distributors, has been a DataRoad client since 2015—a relationship spanning more than a decade that attests to our long-term consistency and reliability. Magnelusa entrusts us with the complete maintenance of its infrastructure, including its network, servers, and firewall. ReStream, in Cascais, chose DataRoad for the complete upgrade of its network with WiFi 6 technology.
Awards and certifications
DataRoad has been recognized as one of the Top 5% of Portugal’s Best SMEs, a certification issued by SCORING that recognizes companies with the strongest performance and financial stability nationwide. This distinction is awarded to only a select few Portuguese SMEs and reflects the company’s sustainability and rigorous management.
We are members of the Apple Consultants Network, which positions us as a specialized provider of Apple solutions for businesses in Portugal.
And on Google, we maintain a 5-star rating, a direct reflection of our customers’ satisfaction.
From a technical standpoint, our team holds certifications from the world’s leading manufacturers: Ubiquiti, Dell, Microsoft, Sophos, Fortinet, Cisco, and VMware. This combination enables us to design, implement, and manage network, server, desktop, virtualization, and cybersecurity solutions with complete confidence—regardless of the environment’s complexity.
What is included in the DataRoad support package
Our IT support service covers a company's entire technology infrastructure, from end to end.
Infrastructure management and maintenance —physical and virtual servers, storage, switches, access points, and firewalls. 24/7 monitoring with proactive alerts to anticipate issues before they impact operations.
Cybersecurity — next-generation firewalls (Sophos, Fortinet), managed antivirus, email filtering, access policies, and user training on threats such as phishing and ransomware.
User support — unlimited helpdesk access for all company employees. Immediate remote resolution or on-site visits when necessary. No backlog of tickets, no frustrating wait times.
Backup and disaster recovery — configuration and management of automatic backups, regular restore tests, and business continuity plans.
Networks and connectivity — design, installation, and management of corporate networks, high-performance Wi-Fi, VPNs for remote work, and network segmentation.
Consulting and projects — support for technology-related decision-making, equipment sizing, cloud migration, and infrastructure upgrades.
Nationwide and international coverage
Strategically headquartered in Alfragide, Lisbon, DataRoad actively operates in Lisbon, Setúbal, Porto, Évora, Beja, Faro, and Funchal, and has an international presence in Spain (dataroad.es) and worldwide.
Companies in Porto, the Algarve, Central Portugal, the Alentejo, or any other region of Portugal can count on the same level of service and attention as our clients in Lisbon—because we believe that the quality of IT support shouldn’t depend on your location.
Why do companies switch to DataRoad?
Many of the companies we work with have had frustrating experiences with other IT providers: long response times, unpredictable costs, technicians who are unfamiliar with the environment, and recurring problems that remain unresolved.
DataRoad stands out because it is committed to long-term relationships—as evidenced by its partnership with Infocapital, which has lasted over a decade, or the repeated trust placed in us by the Public Administration’s Social Services. We know every environment inside out. We document everything. We anticipate needs. And, above all, we don’t lock anyone in—because we prefer to retain clients through the quality of our service rather than through a contract clause.
If your company is looking for a reliable technology partner with proven experience and a transparent service model, please contact us.
Your initial assessment is free and requires no obligation. That’s because we love what we do, and we do it right.
We handle the IT. You handle the business.
☎ 211 459 950 (call to the national landline network) | ✉ sales@dataroad.pt | dataroad.pt/contactos
We do it right.
