Of an IT provider who only shows up once the problem has already hit the business.
fix issues before they are noticed and charge a fixed monthly fee, with no surprises.
Compare with what we have today
Four support models, point-to-point
What is left out of each of them
Five questions to ask every supplier
Written service levels
Response times by severity
What counts as an emergency and what does not
Monthly compliance report
Response times by severity, not verbal promises.
Zero excuses between different suppliers.
Fixed and predictable cost, no surprises on the bill.
One Person in Charge
All your IT needs, right here with us
No excuses amongst suppliers
We take full responsibility for everything
Guaranteed Quick Response
Immediately, with SLA written
Proactive monitoring
We take action before the customer calls
// Why?
Why Choose DataRoad
Find out why
Why DataRoad: IT managed for those who can't stop
There are many IT companies in Portugal. Here’s what sets them apart.
Choosing a technology partner is one of the most important decisions a company can make. IT is at the heart of everything — communications, data, operations, security, productivity. When it fails, business comes to a standstill. When it works well, nobody notices. That is exactly where DataRoad comes into its own — in the quiet efficiency of an infrastructure that always works, without anyone having to worry about it.
We are not the IT company that appears when there is a problem and disappears when it is resolved. We are the technological partner that knows your company, anticipates problems before they happen and is available 24 hours a day, 365 days a year on the Premium 365 plan — because we know that business doesn’t stop on weekends.
In summary
What you gain by choosing DataRoad
Predictability — A fixed monthly fee that covers everything. No surprises, no unexpected bills, no haggling over each service call.
Peace of mind — The certainty that your infrastructure is being monitored, maintained, and protected by certified professionals — 24 hours a day on the Premium 365 plan.
Speed — Problems resolved before they reach users. And when they do, immediate responses.
Freedom — No loyalty. No loyalty. No small print.
Partnership — A team that understands your company, your systems and your priorities — and that works with you, not just for you.
Ten reasons to choose DataRoad
Ten reasons, straight to the point. If any of them turn out not to be true after working with us, there is no minimum tie-in period holding you back.
01 — Unlimited really is unlimited
No hidden bucket of hours, no call counting, no arguing over whether the request «counts». The monthly fee is fixed and the invoice holds no surprises.
02 — Aligned interest
The fewer breakdowns there are, the better it is for us. That is why we monitor rather than wait for the phone call — and, often, we resolve the issue before the customer even notices.
03 — Manufacturer certifications
Not «experienced technicians» in general: technicians with active certification from the manufacturers we work with, renewed as required by the programme.
04 — The person who installs is the one who monitors
In the market, it is common for the project team to disappear after delivery. Here, the people who gathered the requirements, designed it and installed it are the ones who remain as the client's point of contact.
05 — No contract
IT Unlimited has no minimum term. Annual contract without commitment, with 60 days’ notice: the service must be justified every month.
06 — In-house team, here
Headquartered in Alfragide, with operations throughout the country. Those who answer the phone are the ones who know their infrastructure — not a call center.
07 — Demanding sectors
Hospitality, healthcare, embassies and consular representations, multinationals and higher education. Environments where stopping has an immediate cost.
08 — Transparency
What is included, the SLAs and the reports are in the contract. When there is a problem, we communicate it — even when the origin is ours.
09 — Public history
We publish the projects with name, scope and size. We are the Portuguese MSP with the most verified client testimonials.
10 — Top 5% Best SMEs
Distinction in 2022 and 2023, with a Performance and Financial Strength Index rated as Excellent. Independent validation of who you entrust with your IT.
What does this mean in practice
Handing over IT to an external partner is a decision built on trust. These ten reasons exist so that this trust can be verified before signing: projects are published, testimonials are from identified clients, certifications can be confirmed with manufacturers and the contract has no minimum period. To understand the model, see the IT Unlimited and a comparison with retainer, hours pool and outsourcing.
A chat before making a decision
Whether you’re tackling a specific problem, planning a move or simply looking for a second opinion, we always start in the same way: by understanding your situation before making any suggestions. No obligation, no jargon and no catalogues.
The most direct answer to the question on this page
These companies have already chosen us — and they’re sticking with us
![mun[it] logo, a digital marketing agency — a DataRoad client](https://www.dataroad.pt/wp-content/uploads/2026/09/logo-cliente-munit.png){kind=logo}
Services IT for businesses
From daily helpdesk support to critical infrastructure: a single point of contact for everything your company needs in IT, with immediate response and an SLA defined in the contract.
IT Unlimited
Unlimited IT support for a fixed monthly fee, including on-site visits and with no minimum contract period.
Find out moreNetworks and Structured Cabling
Design, installation and certification of cabling, Layer 3 switching and PoE power supply.
Find out moreBusiness WiFi 6 and 7
A study of coverage, installation and centralised cloud-based management, with networks segregated by profile.
Find out moreManaged Cybersecurity
Enterprise firewall, traffic segmentation, managed antivirus and secure remote access.
Find out moreServers, Cloud and Backups
Servers, NAS, Microsoft 365 and backups with restoration tested on a regular basis.
Find out moreIP Communications and CCTV
IP telephone systems and video surveillance with continuous recording and GDPR compliance.
Find out moreChanging your IT supplier is daunting — which is why so many companies put up with poor service for years on end.We are carrying out the transition in a planned and seamless manner, and we’ll show you what has already improved in the very first month.Talk to us about the move
One specific reason: certification in each technology
We don’t cut corners. We are certified in the systems we install and manage
Latest newsand our projects
The reasons why demanding companies choose DataRoad.
Why Choose DataRoad Experience, proximity and a real commitment to the continuity of your business.
Public Administration Social Services have once again chosen DataRoad in a public tender for the installation of a business wireless network with 14 access points in an building in Lisbon.
SSAP once again relies on DataRoad: 14 wireless access points, a rack, a firewall and network management with alarm management, after several network projects in Lisbon, Évora, Aljubarrota and São Pedro do Sul.
Centralized IT security: DataRoad protects all customers with the same, unified solution, monitored with alarm management
Centralized and managed firewalls, security probes on each client, and monitoring with alarm notification: the same solution in all companies. In 11 years, DataRoad has never experienced any incidents.
Ubiquiti in Portugal: DataRoad installs and manages UniFi networks since 2015
Since 2015, DataRoad has installed, configured, and managed Ubiquiti unified networks in companies: more than 138 sites, many with immediate redundancy and SLAs, and more than 1321 managed devices.
France Affiches in Paris chooses DataRoad for IT audit and computer consulting at 2 locations in Paris
France Affiches chose DataRoad for a complete IT audit of the network and the systems. The work is done in Paris, at the group's headquarters.
Talk to Us now
Contact Form
Request a quote from DataRoad. We’ll take care of the rest with a prompt and clear response to support your business’s needs.
Tell us what you need. IT support, network installation, cyber security, an office move or simply a second opinion on your IT infrastructure — we’re here to help.
Please fill in the form and a specialist technician will contact you on the same day.
Frequently Asked Questions
Qual é a diferença entre a DataRoad e um técnico à hora?
Com a DataRoad o suporte é prestado por uma equipa, com níveis de serviço por escrito, monitorização e relatórios, por um valor mensal previsível. Um técnico à hora resolve o pedido, mas não assume a gestão contínua do IT.
Is there a minimum term contract?
No. There is no commitment or membership fee: the contract is annual, automatically renewed, and you can terminate it with 60 days' notice.
Para que empresas é indicado?
Para empresas que dependem dos sistemas para trabalhar, em regra com 10 ou mais postos. Trabalhamos apenas com empresas.
Os tempos de resposta estão garantidos?
Os níveis de serviço e os tempos de resposta por gravidade constam do contrato. A página de níveis de serviço detalha cada plano.
Como começa a colaboração?
Com uma análise inicial do ambiente, uma proposta por escrito e o arranque com documentação e monitorização. Pode pedir proposta pelo formulário de contactos.
See also: IT outsourcing in Portugal · DataRoad at a glance
DataRoad projects and success stories
DataRoad blog articles and news
- Magnelusa: networking consultancy and complete network overhaul
- DataRoad grows by 73% in 2022 with new IT projects
- Data Recovery: What to Do in the First Few Hours
- DataRoad has ensured the proper functioning of Infocapital SA's information systems since 2015
- DataRoad strengthens its market leadership by being named among the Top 5% of Portugal’s Best SMEs
- CAE 62201: IT Consultancy — What It Covers and Why It Has Changed
- DataRoad Joins Prompt Payment Commitment and Reinforces Good Management Practices
- DataRoad is an Apple Technical Partner and becomes a specialised provider of Apple solutions in Portugal
- DataRoad in the Top 5% of Portugal’s Best SMEs 2023
- DataRoad grows by 75.51% in 2021 thanks to new IT projects
- DataRoad moves to new premises in Alfragide
- Signs Your Business Needs to Change IT Supplier
- IT for Businesses: Lisbon, Setúbal, Porto, Beja, Cascais and Oeiras
- Managed IT services: DataRoad's complete guide
- Klass Wagen — IT infrastructure for car hire operations in Portugal
- Panike — Network and communications infrastructure in the food industry
Find out what our customers say
and why leading companies
and international companies choose DataRoad
We don’t do the “minimum”. We do what ensures continuity. We work rigorously and with quality to deliver IT infrastructures and services that keep up with the pace of your business. All because we love what we do.
DataRoad provides IT support and day-to-day IT assistance for our company with the utmost professionalism and dedication. We recommend DataRoad’s services, which have supported our company’s growth with specialised solutions, expertise and support across the entire IT spectrum. They are always on hand to provide support and carry out the requested tasks with immediate response times. We are grateful for all their dedication, commitment and interest in the support they provide to our company.
DataRoad is a company that has provided us with IT support with great dedication and commitment in the situations described. The company provides IT support to users, servers and all areas of IT. They are always available and respond quickly to any issues raised, demonstrating a high level of professionalism. I recommend their services for ongoing IT support, as well as for the management and maintenance of computer networks.
DataRoad is a company with a highly professional, experienced and dedicated team, who always bring a sense of joy and enthusiasm to their work. Whether it’s network installation projects or day-to-day IT maintenance, they are always on hand to support us. We opted for the «IT Unlimited» service, secure in the knowledge that we always have someone we can trust and who is available to support our company whenever needed. We have been working with DataRoad for five years now, and they have been exemplary in their response to and resolution of our company’s IT issues.
DataRoad supported us with our initial IT requirements, recommending best practices for our company’s IT department. This covered servers, the IT network and the wireless network, as well as support for our company’s users. We rely on the ongoing help and support provided by their IT team, who always respond promptly to our requests, demonstrating a high level of professionalism and a genuine enthusiasm for their work. I would certainly recommend their IT services!
DataRoad provides IT support for our company, including the implementation of our IT network, server maintenance and the management of cloud solutions, backups, workstations and internet access. I would like to thank them for their willingness to resolve our issues proactively and for their recommendations on how to improve our IT system. I would recommend your IT support and consultancy services, given the experience and expertise you have demonstrated, as well as your willingness to help us. We appreciate all the dedication and commitment you have shown to our company.
We have an IT support contract with DataRoad; they work efficiently and ensure the smooth running of the company’s IT systems. They are always on hand to resolve issues and recommend the best IT solutions. DataRoad provides remote, on-site and telephone IT support; they are effective at resolving all issues raised and respond quickly and efficiently to our requests. I always recommend their IT assistance and support services. They undoubtedly deserve every success for the dedication and professionalism they have shown.