In a parish council, a system outage means citizens queuing at the counter. In Massamá and Monte Abraão, IT across several buildings has been managed by DataRoad since 2020.
More than 10 workstations · support contract · remote, on-site and phone support
For decision-makers short on time.
At a parish council, a system outage means a queue of citizens waiting at the counter. To prevent that in all its buildings, the Union of Parishes of Massamá and Monte Abraão awarded DataRoad - IT Services and Consulting, through an annual public contract in 2020, its multi-site IT management: workstations, servers, Wi-Fi, printing and internet, with monitoring, alerting, remote support and reports on a 24×7 basis, 365 days a year, the service level that corresponds to Premium 365.
| Fact sheet | |
|---|---|
| Body | Union of Parishes of Massamá and Monte Abraão |
| Type | Local government |
| Instrument | Annual public contract |
| Year | 2020 |
| Scope | Business Wi-Fi · servers · IT Unlimited |
Because the end client is the citizen. Front-desk services, certificates and administrative work depend on available systems; in a company, a fault reduces productivity, but in a parish council it halts public service live. With several buildings, the challenge is keeping the same quality in all of them.
The contractual answer was continuous oversight and support every day of the year, so that problems are solved in any building before they reach the counter.
Eight public bodies already work with DataRoad; discover the approach in managed IT for the public sector.
DataRoad thanks the Union of Parishes of Massamá and Monte Abraão for its trust in our consultancy, technical support and network management.
A premium MSP headquartered in Alfragide with support across the whole of Portugal. Eleven years operating IT for public bodies, embassies, hotels, clinics and demanding businesses; 232 clients under contract; Top 5% PME distinction (source: scoring.pt).
Services: IT Unlimited · ticket-based helpdesk · managed Wi-Fi 6 and 7 · managed firewalls · managed services catalogue.
We know the rules of public procurement and the pace of a service that cannot close its front desk. See how we work with the public sector and request a proposal for your organisation.
More than 10 workstations · support contract · remote, on-site and telephone support. Call +351 211 459 950 * or write to sales@dataroad.pt.
*Call to a Portuguese landline.
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