Do you come to Barreiro?
Yes, on the Premium and Premium 365 plans, which include unlimited on-site support. Visits to the south bank are scheduled and grouped, and day-to-day issues are resolved remotely with an immediate response. Our headquarters are in Alfragide, with no office in Barreiro, and support covers the whole country.
Do we pay for call-outs?
It depends on the plan, and it is set in writing before we start. Premium includes unlimited on-site support; Premium 365 adds nights, weekends and public holidays; Essential is remote and telephone only, with no site visits. Most requests are resolved without a visit.
Do you handle industrial buildings and warehouses?
Yes. Networks in industrial units, industrial Wi-Fi, CCTV and certified cabling are everyday work for DataRoad in industrial areas. We design coverage from on-site measurements and certify every point, so the network copes with dust, heat and long runs between racks.
How quickly do you respond?
Immediately, for any request. Priorities P1 to P4 have times set in the written SLA, and a critical incident gets a first response in under 1 hour. Every request is logged in the portal, so compliance can be measured month by month.
How much does managed IT cost?
IT Unlimited costs from €395/month + VAT on Essential, from €750 on Premium and from €1,200 on Premium 365. The final price depends on workstations, servers and cover, and is fixed in the proposal. It is a fixed monthly fee, with no hours counted and no calls billed separately.
What contract do we sign?
An annual contract with automatic renewal and no lock-in. We work with companies with more than 10 workstations and directly with the end client, never as a subcontractor. Scope, response times and price are set in writing before go-live.