UP Portugal: one partner accountable for IT on the Premium plan

Fragmentation. UP Portugal is growing fast and needs a stable, fast and secure infrastructure every day. Coordinating several suppliers, or calling someone only when something broke, no longer worked.

The choice was the managed services model: one contract, one owner, permanent prevention. The quality of DataRoad's service, the speed of the team and the ability to deliver without interruptions weighed in the decision.

• Workstations Computers, software and critical applications, with fast resolution and tuning of performance and security.
• Wi-Fi Continuous monitoring of the wireless network, with coverage, stability and speed assured and immediate intervention when something fails.
• Printing Faults resolved, devices configured on the network and less downtime.
• Servers Permanent oversight, fault correction, updates and preventive maintenance.

• Eyes on the infrastructure all year round Continuous monitoring of every system.
• Alerts before the user notices Alerting detects failures before they affect anyone working.
• Documented proof Periodic availability and performance reports.
• An on-site engineer without limit Unlimited remote and in-person support, with immediate response.

Those who also need nights, weekends and public holidays have Premium 365, the only DataRoad plan with 24/7 support and monitoring.

Everything explained in IT Unlimited, the unlimited managed IT service.

• A certified team Engineers certified by the leading manufacturers.
• Track record Hundreds of projects in networks, servers, support and security.
• Prevention The failure is dealt with before it reaches the client.
• Written scope Managed services with no small print.

Today UP Portugal has immediate response, permanent monitoring, stronger security and professional management of its entire infrastructure. We thank UP Portugal for the trust placed in our consulting, monthly support and network management.

A premium managed IT services company (MSP), headquartered in Alfragide with support nationwide. For 11 years we have managed the infrastructure of public bodies, embassies, hotels, clinics and demanding companies. We have 232 clients under contract and hold the Top 5% PME distinction (source: scoring.pt).

In the managed model, we take on IT in full: a service desk with tickets and fixed response times, remote and on-site support, servers and Microsoft 365, backups, cybersecurity and proactive monitoring. On the infrastructure side, we design and manage certified structured networks, Wi-Fi 6 and Wi-Fi 7 and managed firewalls. We serve eight public bodies: see IT for the public sector.

• 24 public contracts: RTP, Instituto Superior Técnico, the Lisbon Faculty of Medicine and SSAP with DataRoad networks and support
• France Affiches: IT audit and consulting across two sites in Paris
• Why embassies and international organisations choose DataRoad
• The DataRoad website in five languages

All success stories and the latest news.

See the DataRoad managed service desk or business Wi-Fi with central management, and request a no-commitment proposal.

More than 10 workstations · support contract · remote, on-site and telephone support. +351 211 459 950 * · sales@dataroad.pt. One Step Ahead of IT.

*Call to a Portuguese landline.