A Lisbon office, a mixed Apple and Dell estate and a Cisco Meraki network, all through one service desk: that is how DataRoad has managed Reltio by SAP since 2022.
More than 10 workstations · support contract · remote, on-site and phone support
For decision-makers short on time.
When an office's teams serve Global 2000 clients, a network failure is not a local inconvenience, it is a delay visible across the whole group. It was with that level of demand that Reltio by SAP, a world leader in data software, entrusted DataRoad - IT Services and Consulting with the ongoing management of its Lisbon office. Since 2022, an IT Unlimited contract has covered the Cisco Meraki network, 125 structured network points, 40 MacBook Pros and 35 Dell machines, with technical consultancy included.
A US company founded in 2011, headquartered in Redwood City, California, with a global presence and a strategic operation in Lisbon. In 2022 it was recognised as the world's second-largest company in the Data Software sector.
Its core product is a connected data platform. The Reltio by SAP Identity 360 module brings together and reconciles customer data scattered across hundreds of systems into a single record, "one person, one profile". In practice, it ensures:
This award-winning SaaS platform serves Global 2000 organisations: eight of the world's ten largest life sciences companies, major US healthcare groups, the leading global hotel chains and global luxury, fashion, retail and cosmetics brands. More information on the official Reltio by SAP website and in the announcement of its arrival in Lisbon.
| Area | Inventory |
|---|---|
| Cabling | 125 structured network points |
| Perimeter security | Cisco Meraki firewall |
| Switching | 3 Cisco Meraki switches |
| Wireless | Multiple Cisco Meraki access points |
| macOS workstations | 40 MacBook Pros |
| Windows workstations | 35 Dell machines |
Fact sheet: client Reltio by SAP · sector technology · year 2022 · work in structured cabling, business wireless network, firewall and security, servers and infrastructure, and IT Unlimited support.
That of two operating systems, two management approaches and a single network serving both without friction. The MacBook Pros and the Dells share the same service desk, the same response times and the same person in charge. The local team never needs to wonder whom to call: there is one point of contact for network, security and workstations.
It is a profile DataRoad knows well. We are an Apple Technical Partner and work with Cisco, Meraki, Dell and other leading manufacturers. For companies with Mac computers, there is a dedicated line: managed IT for Apple fleets.
DataRoad's networking, consultancy and managed services teams keep the Reltio by SAP environment running continuously, securely and finely tuned. Management is preventive and monitored: problems are dealt with before they reach users, and the infrastructure keeps pace with an operation whose teams are spread around the world.
DataRoad thanks Reltio by SAP for its renewed trust on four fronts: consultancy, specialist technical support, network management and maintenance, and ongoing business support.
The service comes in three plans, Essential, Premium and Premium 365, and is delivered by DataRoad, a premium MSP headquartered in Alfragide with support across Portugal. That means 11 years keeping the IT of public bodies, embassies, hotels, clinics and demanding companies running, 232 clients under contract and the Top 5% PME distinction awarded by scoring.pt.
Discover our managed IT services for businesses.
The challenge, solution and results are described in Reltio by SAP: IT Unlimited at the Lisbon office.
All our success stories and news. For the physical layer, see certified cabling, racks and Layer 3 switching with PoE.
Do you run an international group's office in Portugal, with Mac, Windows or both? We will show you how we would manage it under IT Unlimited and deliver a no-commitment proposal. DataRoad hosts companies from other countries in Portugal and works hand in hand with embassies.
More than 10 workstations · support contract · remote, on-site and telephone support.
Call +351 211 459 950 * or write to sales@dataroad.pt.
*Call to a Portuguese landline.
Chosen by respected and international companies
![MUN[it]](/assets/img/logos-c/munit.webp "MUN[it]"){kind=small}
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DataRoad · Apple at work
Macs that arrive ready to work and stay protected and up to date. Serious Apple support for companies that chose Apple.
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Automated, monitored backups stored off site.
