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Reltio by SAP: Apple, Dell and Cisco Meraki estate managed in Lisbon

A mixed Apple and Dell estate, a Cisco Meraki network and technical consultancy: DataRoad manages IT at Reltio by SAP's Lisbon office under an IT Unlimited contract.

Updated 18 October 20263 min read

More than 10 workstations · support contract · remote, on-site and phone support

At a glance

For decision-makers short on time.

  • 01Reltio by SAP wanted the same IT standard in its Lisbon office as at headquarters.
  • 02DataRoad manages the Apple and Dell estate, the Cisco Meraki network and 125 network points.
  • 03A permanent IT Unlimited contract, with technical consultancy and one local partner.
In this article

DataRoad - IT Services and Consulting manages all IT at Reltio by SAP's Lisbon office, with a mixed Apple and Dell estate, a Cisco Meraki network and technical consultancy, under a permanent IT Unlimited contract. Reltio by SAP is one of the world's largest data software companies, headquartered in California, and expects its Portuguese office to run to the same standard as headquarters.

The challenge: headquarters' standard, in an office running two operating systems

A technology multinational expects its office in Portugal to have secure, always-available IT aligned with international policies. Any disruption in the local office is visible to headquarters.

The challenge was to find a local partner able to manage a mixed estate, with two operating systems and Cisco Meraki network equipment, without losing continuity.

The solution: one partner for the estate, the network and IT decisions

  • Mixed IT estate: Ongoing maintenance of Apple and Dell equipment; according to the original project news, 40 MacBook Pros and 35 Dell machines.
  • Business network: Management of the Cisco Meraki network and office infrastructure, with 125 structured network points.
  • Technical consultancy: Specialist support for the office's IT decisions.
  • IT operations: Day-to-day continuity, to the level required by headquarters.

DataRoad's experience as an Apple Technical Partner means it manages both worlds, macOS and Windows, with the same rigour.

The result: fully managed IT, to multinational standards

  • Fully managed IT: The Lisbon office of a software multinational under the responsibility of a single partner.
  • A stable multi-vendor estate: Apple, Dell and Cisco Meraki maintained on an ongoing basis.
  • Network and operations with continuity: Infrastructure managed and monitored.
  • International trust: A global organisation relying on a Portuguese MSP.

Why they chose DataRoad

DataRoad is a premium MSP headquartered in Alfragide with support nationwide, managing the infrastructure of hotels, clinics, embassies, universities and multinationals for 11 years. For international companies operating in Portugal, we are the local technical point of contact that meets the standards of headquarters abroad, and we also support companies in Europe and the US.

We take full responsibility for the solution: technical specification, installation, configuration, testing, staff training and ongoing management. One partner, one point of contact.

Managed services

  • IT Unlimited: Fixed monthly fee, remote, telephone and on-site support; plans from €395, €750 and €1,200 + VAT per month, with 24/7 monitoring exclusive to Premium 365.
  • Networks and structured cabling: Design, installation and certification, Layer 3 and PoE switching.
  • Enterprise Wi-Fi: Wi-Fi 6 and Wi-Fi 7, cloud management, segmentation and isolated guest networks.
  • Managed firewalls: Perimeter protection, traffic control and threat mitigation.
  • Servers and backups: NAS, centralised backups and disaster recovery.
  • Monitoring and reporting: Automatic alerts and proactive intervention.
  • Apple and Windows estates: Full management of mixed environments.

Frequently asked questions

Does DataRoad manage mixed Apple and Windows estates?

Yes. As an Apple Technical Partner, DataRoad manages macOS and Windows with the same rigour; at Reltio by SAP it maintains an Apple and Dell estate in the same office on an ongoing basis.

Does DataRoad work with Cisco Meraki networks?

Yes. At Reltio by SAP's Lisbon office, DataRoad manages the Cisco Meraki network and the office infrastructure, with 125 structured network points.

How much does an IT Unlimited contract cost?

Plans start from €395 (Essential), €750 (Premium) and €1,200 (Premium 365) per month + VAT. 24/7 monitoring is exclusive to Premium 365.

See also

Next step: your office in Portugal

Running the Portuguese office of an international group? Request a no-obligation IT Unlimited proposal.

More than 10 workstations · support contract · remote, on-site and telephone support. Call +351 211 459 950 * or email sales@dataroad.pt.

*Call to a Portuguese landline.

Chosen by respected and international companies

Garcia, GarciaGuestUNMQ DigitalMinistério PúblicoVentaskETISMEGReltio by SAPRestreamVelvEscola Nacional de Saúde PúblicaCircuito EstorilSyoneCreative MindsInstituto Superior TécnicoRTPUniversidade Católica PortoUniversidade Católica PortuguesaFaculdade de Medicina de LisboaUniversidade de LisboaClínica MulherPresidência da RepúblicaESELUpMUN[it]STENEmbajada de España en PortugalNBCC ConsultingInstituto dos Registos e do NotariadoVila GaléBe Poet Baixa HotelBe Hotel LisboaRossio Plaza HotelServiced Apartments Boavista PalaceMitrelliJunta de Freguesia de Massamá e Monte AbraãoInsidepurpleUniveteColégio MinervaPTR Pharma ConsultingInfocapitalHD Duecitânia Design HotelYunit ConsultingMyWindowArqsizeAxiaVestasContinentalGRENKEBaker TillyVINCI AirportsANA Aeroportos de PortugalE.LeclercUriachbeqomNewhotel SoftwareeasyHotelOuro Rossio HotelNicola Rossio HotelClínica LambertBanco do BrasilBoostUphillHole19Ambassade de France au PortugalU.S. Embassy PortugalEmbaixada da Arábia SauditaEmbassy of CyprusPanikeAugusta LabsIGASSISPorta da Frente Christie’sonRisingFresh DesignGesto EnergyBernerQuatenusSegurança SocialCâmara Municipal do MontijoReltio by SAP: Apple, Dell and Cisco Meraki estate managed in LisbonCiphraCentury 21Hotel Solar PalmeirasSINCTAAPCTAVarandas de Lisboa★★★★★ 5,0 · 52 Google reviews

Numbers you can verify

11years in business
232clients
< 10 minaverage response time
15+IT vendor certifications
10+Countries with clients supported
5.0 ★52 Google reviews
Transparency

What many providers hide, we publish.

  • Prices upfrontEssential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200.
  • No lock-inAnnual contract, no lock-in and no joining fees.
  • Everything in writingWhat is included, the scope and the price, before you sign.
  • Support without counted hoursRemote and phone in every plan; on-site support from Premium.

Partners and certifications

Apple Technical PartnerUbiquitiUniFi Partner ProgramMicrosoftMicrosoft Partner NetworkMicrosoft AzureFortinetCiscoCisco MerakiSophosESETVMwareDell Technologies PartnerHewlett Packard EnterpriseHPE Aruba NetworkingLenovoSynologypfSenseNetgateAcronisPalo Alto NetworksMikroTikRuckusNetgearBitdefenderMcAfeeSymantecRed HatAWSGoogle CloudGoogle PartnerSeagateAPCEatonSnomDahua

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