IT Unlimited Premium — On-Site, Remote and Phone IT Support Plan
It’s time to switch.
Compare the three plans
Essential, Premium and Premium 365 side by side
What each includes and what is left out
Fixed monthly fee, no hours counted
Premium: the IT completely delivered
Unlimited on-site assistance
Complete IT infrastructure management
Compare with the traditional avenue
Unlimited On-Site Support
Travel included, no hours limit, no contract.
Complete Fleet Management
Workstations and serversNetwork and wirelessAlways up-to-date inventory
Cybersecurity Included
Managed firewall Managed antivirus Backups and data protection
Aggressive SLA
Immediate response to critical incidentsMonitoring dedicated helpdesk
// IT Unlimited Premium
Plan
IT Unlimited PREMIUM
Total, unlimited and surprise-free support for medium-sized enterprises. Your company's IT entirely in our hands — so that your business never stops.
Unlimited onsite support, with included travel and no time limit. Advanced monitoring and complete management of the park, from employees to servers, network and wireless.
Cybersecurity included, with a firewall and antivirus managed by us, and a priority SLA with immediate response to critical incidents.
Fixed monthly fee
Travel expenses and unlimited on-site support included — remote, telephone and on-site, at no extra cost. Microsoft 365 management included.
Minimum applicable monthly amount · No contract — stay with us because you want to · Complex infrastructures (hospitality, healthcare, multi-site, servers and guest networks) there is a tailor-made proposal — the “from” price does not apply.
Unlike the Essential plan, here there is no hour counting nor travel billingthe amount is fixed and predictable, regardless of the number of interventions that may be required in a given month.
You now have a dedicated helpdesk during working hours and a team that knows your infrastructure inside out — not a different technician on every call, starting everything from scratch.
Support without limits. Cost without surprises.
See also: IT Unlimited vs. retainer, block of hours and outsourcing
Who is IT Unlimited Premium for
Medium-sized companies where an IT outage translates immediately into lost revenue — and where the pay-as-you-go model no longer makes sense, because you never know how much the following month is going to cost.
With Premium, DataRoad takes on the full management of the IT infrastructure: workstations, servers, network, wireless, firewall and backups. A fixed monthly fee covers all call-outs, whether onsite or remote.
What is included
- Unlimited on-site support, with travel included
- No time limit and no tie-in contract
- Advanced monitoring
- Complete IT infrastructure management
- Cybersecurity included (managed firewall and antivirus)
- Priority SLA with immediate response to critical incidents
- Dedicated helpdesk during working hours
What if you need permanent cover?
The Premium helpdesk operates during business hours. If your operation does not stop at weekends or on public holidays, the recommended plan is the IT Unlimited Premium 365.
Compare the plans
Choose the level of support
what your company needs
IT Unlimited Essential
Desde 395 €por mês (+ IVA), para 10 postos
- Includes unlimited helpdesk, PC management, monitoring, patch management, and remote support
- Remote and telephone support only
no travel included - Ticketing support
with orders portal - Incident response with an SLA
- Update management
and security patches - Monthly activity report
- Helpdesk during working hours
by email and telephone - The price may increase with the number of stations, the size of the network, servers, websites, printers, NAS devices, critical systems, and Apple equipment.
IT Unlimited Premium
Desde 750 €por mês (+ IVA)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management, and remote support
- Unlimited in-person support
- With travel included
- Monitoring and alarm systems
- Complete IT infrastructure management
- Cybersecurity included
managed firewall and antivirus - Priority SLA
immediate response to critical incidents - No limit on hours
- Dedicated helpdesk
with priority in the queue - The price may increase with the size of the park and the network, servers, websites, printers and NAS, critical systems, and Apple equipment.
IT Unlimited Premium 365
Desde 1.200 €por mês (+ IVA)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management, and remote support
- Everything that’s included
no IT Unlimited Premium - 24 hours a day, 7 days a week, 365 days a year support
- Out-of-hours support: evenings,
weekends and bank holidays - Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
- The price may increase with the size of the park and the network, servers, websites, printers and NAS, critical systems, Apple equipment and off-hours coverage
Don't know which one to choose? Talk to us and receive a fixed-price quote · Como se calcula o preço
Critical operations and computer networks handed over to DataRoad management
IT parks where computing cannot fail
![mun[it] logo, a digital marketing agency — a DataRoad client](https://www.dataroad.pt/wp-content/uploads/2026/09/logo-cliente-munit.png){kind=logo}
Frequently Asked Questions
The most common doubts about IT Unlimited.
What does IT Unlimited Premium include?
Everything included in Essential, plus unlimited onsite support for companies that want their IT completely delivered with a support contract and a written SLA. 24/7 support is not included in Premium: it is exclusive to Premium 365. Premium starts at €750 per month (+ VAT), depending on the scope. It includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management, and remote support.
What influences the price of IT Unlimited Premium?
The value depends on the size and criticality of the IT park and network, the number of servers, sites, printers and NAS to manage, critical systems, Apple equipment and the onsite support required. Premium pricing starts at €750 per month (+ VAT); the final amount is determined in writing after a no-obligation analysis.
What is the difference between Essential, Premium, and Premium 365?
Essential includes remote and telephone support, with on-site visits budgeted separately. Premium includes on-site assistance. Premium 365 adds coverage for nights, weekends, and holidays.
Does the IT Unlimited contract have loyalty features?
The contract is annual and renews automatically, with 60 days’ notice to terminate. There is no commitment beyond that notice period.
Is computer security included?
Yes. Managed firewalls, probes, endpoints, 2FA/MFA, and alarm monitoring are included in the IT Unlimited plans.
How long does it take to respond to support requests?
Response times are immediate and are defined in writing in the SLA, with priorities and scope of coverage.
Does DataRoad support companies outside of Lisbon?
Yes. Our headquarters is in Alfragide and our service covers the entire country. We also provide remote support to international companies and teams without a physical office.
Latest newsand our projects
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DataRoad does not provide one-shot support or sell equipment on a standalone basis. We work on a monthly contract basis, with full responsibility for the client's environment.
Talk to Us now
Contact Form
Request a quote from DataRoad. We’ll take care of the rest with a prompt and clear response to support your business’s needs.
Tell us what you need. IT support, network installation, cyber security, an office move or simply a second opinion on your IT infrastructure — we’re here to help.
Please fill in the form and a specialist technician will contact you on the same day.
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Find out what our customers say
and why leading companies
and international companies choose DataRoad
We don’t do the “minimum”. We do what ensures continuity. We work rigorously and with quality to deliver IT infrastructures and services that keep up with the pace of your business. All because we love what we do.
DataRoad provides IT support and day-to-day IT assistance for our company with the utmost professionalism and dedication. We recommend DataRoad’s services, which have supported our company’s growth with specialised solutions, expertise and support across the entire IT spectrum. They are always on hand to provide support and carry out the requested tasks with immediate response times. We are grateful for all their dedication, commitment and interest in the support they provide to our company.
DataRoad is a company that has provided us with IT support with great dedication and commitment in the situations described. The company provides IT support to users, servers and all areas of IT. They are always available and respond quickly to any issues raised, demonstrating a high level of professionalism. I recommend their services for ongoing IT support, as well as for the management and maintenance of computer networks.
DataRoad is a company with a highly professional, experienced and dedicated team, who always bring a sense of joy and enthusiasm to their work. Whether it’s network installation projects or day-to-day IT maintenance, they are always on hand to support us. We opted for the «IT Unlimited» service, secure in the knowledge that we always have someone we can trust and who is available to support our company whenever needed. We have been working with DataRoad for five years now, and they have been exemplary in their response to and resolution of our company’s IT issues.
DataRoad supported us with our initial IT requirements, recommending best practices for our company’s IT department. This covered servers, the IT network and the wireless network, as well as support for our company’s users. We rely on the ongoing help and support provided by their IT team, who always respond promptly to our requests, demonstrating a high level of professionalism and a genuine enthusiasm for their work. I would certainly recommend their IT services!
DataRoad provides IT support for our company, including the implementation of our IT network, server maintenance and the management of cloud solutions, backups, workstations and internet access. I would like to thank them for their willingness to resolve our issues proactively and for their recommendations on how to improve our IT system. I would recommend your IT support and consultancy services, given the experience and expertise you have demonstrated, as well as your willingness to help us. We appreciate all the dedication and commitment you have shown to our company.
We have an IT support contract with DataRoad; they work efficiently and ensure the smooth running of the company’s IT systems. They are always on hand to resolve issues and recommend the best IT solutions. DataRoad provides remote, on-site and telephone IT support; they are effective at resolving all issues raised and respond quickly and efficiently to our requests. I always recommend their IT assistance and support services. They undoubtedly deserve every success for the dedication and professionalism they have shown.