24/7 IT Monitoring for Businesses
IT Unlimited
Fixed monthly fee per position, with no counted hours
Monitoring, backups and security included
No loyalty scheme
No-obligation diagnosis
We analysed the infrastructure you already have
Proposal with scope and monthly fee
Same-day response
Specialist IT Services for Businesses
Apple IT Support Certifications / Experience Your IT department
Computer Networks, Wi-Fi Networks
Support and Maintenance Installation and Support Alarm Monitoring Wireless Networks
Avença Informática IT Unlimited
Unlimited on-site, remote and telephone support Call-outs included No minimum contract terms
24/7, 365-day-a-year IT Support
On-site, remote and telephone services 24/7 remote support
// IT Unlimited
24/7 IT Monitoring for Businesses
24/7 Monitoring
IT UNLIMITED
Problems detected before they cause damage. Systems always available.
Business always up and running. In most companies, IT problems are discovered the worst possible way — when an employee arrives at work and the system won't open, when the server crashes in the middle of the day, when email stops working during a meeting with an important client.
DataRoad’s 24/7 monitoring completely changes this situation: we detect and resolve problems before your team even realises they’ve occurred.
How it works in practice
1. Installation of monitoring agents DataRoad installs lightweight software agents on your company's servers, computers and network equipment. This process is transparent to users and does not interfere with the normal operation of the systems.
2. Platform configuration and alerts We configured the monitoring platform with the appropriate thresholds for your company's specific environment — defining what is normal, what is concerning and what is critical. Each company has its own personalised monitoring profile.
3. Continuous real-time monitoring From that moment onwards, your company’s systems are monitored 24 hours a day, 7 days a week, 365 days a year — including weekends, public holidays and holiday periods. The platform never stops.
4. Alarmist rhetoric and automatic escalation When an anomaly is detected, the system automatically generates an alert classified by priority. Critical alerts wake the on-call technical team immediately — regardless of the time.
5. Proactive response and resolution The DataRoad team acts immediately — remotely in most cases, on-site when necessary. The objective is always to resolve the issue before company users are impacted.
6. Monthly reporting Every month, the client receives a detailed report with the overall state of the infrastructure, the incidents detected and resolved, the uptime for each system and recommendations for the following period. Clear, transparent and useful information for management.
What is 24/7 monitoring
24/7 monitoring is a continuous active surveillance service for your company's entire technological infrastructure — servers, networks, internet connections, hardware, email services, backups and much more. Sensors installed on your systems send real-time information to our monitoring platform, where alarm algorithms automatically identify any anomaly — and our technical team is alerted immediately to take action.
It is not a question of checking whether the systems are switched on once a day. It is about continuous, second-by-second monitoring, with the capacity for proactive detection of impending failures before they become real problems.
What we monitor
Eight fronts continuously monitored from our console. Each one has thresholds defined with you — when one is exceeded, the team is alerted before the problem reaches your employees.
Staff
CPU, memory, disk, temperature and critical services, on both physical and virtual machines.
Network and internet
Switches, routers, firewalls and WAN connection, with identification of the exact point of failure.
Wi-Fi
Coverage, interference and connected devices on each access point.
Security
Firewall, intrusion detection and endpoint events, with real-time alerting.
Backups
Daily confirmation that the copy ran, is legible and there is space for the next one.
Email and cloud
Microsoft 365 availability, mail flows and associated integrations.
Jobs
Status of computers, laptops and peripherals, including disk space and updates.
Power and UPS
Autonomy, battery status and power outages in critical equipment.
Proactive rather than reactive
Reactive support starts when someone calls to say they can no longer work. By that time the cost has already been incurred: an hour of downtime in a 20-person company works out more expensive than a month of monitoring.
With 24/7 monitoring, the order is reversed — the alert reaches us first and, in most cases, the problem is resolved before anyone even notices. It's not a cost: it's an insurance policy that, unlike others, prevents the claim rather than paying out for it.
Three alerts that prevented a stoppage
A client's file server was reaching its limit. We cleared out temporaries and redirected logs remotely before Monday's opening. The client never knew.
At a clinic, an automatic update broke the backup. The alert came through after 24 hours and it was fixed remotely in under an hour — instead of weeks later, on recovery day.
In an international group, an unusual spike on a server led us to identify a compromised process and isolate the machine before any data exfiltration occurred.
Where it makes the most difference
Constant vigilance matters most where stopping has an immediate cost: hospitality — check-in, PMS and guest Wi-Fi; Health - clinical governance and imaging; embassies and international organisations, with its own compliance requirements; ongoing operations in shifts; and offices that live by critical data — lawyers, accounting, engineering.
Included in IT Unlimited
24/7 monitoring is not sold separately: it is included in the contracts IT Unlimited, with no additional cost for monitored equipment. Unlimited support, permanent monitoring, fixed monthly cost.
Frequently Asked Questions
Do agents affect machine performance?
No. They're lightweight, run in the background and only collect state metrics — the impact on CPU and memory is negligible.
Do I receive the alerts or only DataRoad?
As you prefer. By default the alerts come to us and the client receives the summary; for anyone who wants to follow it in real time, we set up the forwarding.
Does it work outside business hours?
Yes, that is where it makes the most sense. Critical alerts are handled at any time, including weekends and bank holidays.
Which reports do I receive?
A monthly report with availability, incidents detected, what was resolved and what we recommend fixing.
Does monitoring include cyber security?
In part: it detects anomalous events and behaviours. Complete protection lives in the managed cybersecurity.
A chat before making a decision
Whether you’re tackling a specific problem, planning a move or simply looking for a second opinion, we always start in the same way: by understanding your situation before making any suggestions. No obligation, no jargon and no catalogues.
See also: 24×7 IT monitoring and NOC · IT Unlimited vs. retainer, block of hours and outsourcing
Infrastructure under permanent monitoring by DataRoad
Systems monitored minute by minute, in companies that do not tolerate surprises
![mun[it] logo, a digital marketing agency — a DataRoad client](https://www.dataroad.pt/wp-content/uploads/2026/09/logo-cliente-munit.png){kind=logo}
Services IT for businesses
From day-to-day helpdesk support to critical infrastructure: a single point of contact for all your company’s IT needs, with contractually agreed response times.
IT Unlimited
Unlimited IT support for a fixed monthly fee, including on-site visits and with no minimum contract period.
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Design, installation and certification of cabling, Layer 3 switching and PoE power supply.
Find out moreBusiness WiFi 6 and 7
A study of coverage, installation and centralised cloud-based management, with networks segregated by profile.
Find out moreManaged Cybersecurity
Enterprise firewall, traffic segmentation, managed antivirus and secure remote access.
Find out moreServers, Cloud and Backups
Servers, NAS, Microsoft 365 and backups with restoration tested on a regular basis.
Find out moreIP Communications and CCTV
IP telephone systems and video surveillance with continuous recording and GDPR compliance.
Find out moreDepending on a single person who knows about IT is a risk that grows with the company.It now has a company behind it: a team, processes, monitoring and guaranteed cover for holidays or absences.Contact us and find out how we work
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Business tools, set up and monitored by certified technicians
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