Ares Capital: IT Unlimited IT support:
In summary
Ares Capital delivers DataRoad the entire IT infrastructure with the IT Unlimited contract: permanent support, monitoring and management of the systems for a fixed monthly fee. A team that knows the infrastructure and deals with problems before they reach the people.
In this article
- DataRoad chosen to guarantee the “Unlimited” monthly IT service to Ares...
- A monthly IT service designed for “zero worries”
- Scope of DataRoad support for Ares Capital
- What Ares Capital represents in the market
- Why IT Unlimited makes sense for demanding businesses
- DataRoad: know-how, experience and certifications
- Practical benefits for the operation (what changes on a day-to-day basis)
- FAQ — Frequently Asked Questions
- Want “zero worries” about IT? Get in touch with us
Project details
- Client
- Ares Capital
- Sector
- Companies and offices
- Intervention
- Business wireless networks · Firewalls and security · Servers and infrastructure · IT Unlimited support
- Year
- 2019
DataRoad chosen to guarantee the monthly IT “Unlimited” service to Ares Capital
Our DataRoad she was chosen to ensure the monthly IT support and assistance service IT “Unlimited” à Ares Capital, as part of a annual IT support contract. This agreement reinforces DataRoad's commitment to ensuring business continuity, a stability and good working order of their clients' information systems — with a support model designed for companies that demand rapid response, predictability and zero interruptions.
With the IT Unlimited, Ares Capital now has an IT operation monitored continuously, combining proactive monitoring, remote support, alarmism, e reporting regular, provided by a specialist team.
A monthly IT service designed for “zero worries”
Today, IT is no longer just “support”: it is a business pillar. A connectivity failure, server downtime or Wi-Fi instability can result in loss of productivity, operational delays and security risks.
That is why the model IT Unlimited by DataRoad was designed to meet two essential needs of businesses:
- Keep everything running without stoppages (availability and performance)
- Ensure cost predictability with regular monitoring and professional processes
This monthly monitoring model focuses on prevention, with rapid intervention when necessary and constant visibility into the state of the systems.
Scope of DataRoad support for Ares Capital
Under the monthly support contract, DataRoad will provide IT support and continuous assistance critical areas for daily operation, including:
- Workstations and users continuous support and incident resolution
- Wireless (Wi-Fi) network and connectivity (stability, coverage and performance)
- Printing and peripherals operational support and business continuity
- Central servers and services (monitoring, availability and maintenance)
- Internet and calls connectivity monitoring and quick resolution
This service also includes, monitoring, remote support, alarmism e reporting, ensuring proactive, indicator-driven management — rather than a reactive “fire-fighting” approach.
DataRoad thanks Ares Capital the trust and preference for our services IT consultancy, IT support e management and maintenance of IT networks.
What Ares Capital represents in the market
Our Ares Capital is recognised for investments and asset recovery in Portugal, including the acquisition of Evora Shopping (later Évora Plaza), with the resumption of construction and the intention to complete the project following its acquisition from Novo Banco.
It is also referred to as an investor with originating in the Emirate of Dubai, with operations in the real estate sector.
In real estate news, Ares Capital appears associated with the purchase and recovery of assets such as the Évora Shopping/Évora Plaza and the Roma Water, in Lisbon.
Why IT Unlimited makes sense for demanding businesses
Businesses with dynamic operations and critical needs value a partner that:
- Prevent failures before they impact the business monitoring and alarm systems
- Reply quickly to reduce downtime
- Ensure consistency and method (processes, reporting and documentation)
- Bring predictability to cost and planning (monthly contract)
With IT Unlimited, support is no longer “when there is a problem” and becomes ongoing management — with monitoring, metrics and continuous improvement of the IT environment.
DataRoad: know-how, experience and certifications
DataRoad positions itself as a technological partner with specialised know-how, experience e qualifications across different manufacturers and areas of activity, including:
- IT support and IT fleet management
- Installation and management of computer networks and enterprise Wi-Fi
- Professional IT services for businesses
- Cyber security and operational best practices
Over time, we have been developing projects in the areas of support, infrastructure, networks e IT operations, with a focus on stability, scalability and efficient response.
Practical benefits for the operation (what changes on a day-to-day basis)
With IT Unlimited, Ares Capital now has a results-driven approach:
Less interruptions
Monitoring and alarms help to detect deviations and incidents more quickly.
More productivity
Remote support and resolution processes reduce downtime for users and teams.
Control and visibility
Regular reporting makes it possible to monitor the state of the IT environment and support decision-making.
Growth with structure
A well-maintained IT infrastructure facilitates expansion, new integrations, and service evolution.
FAQ — Frequently Asked Questions
What is DataRoad’s IT Unlimited service?
It is a service provided by monthly IT support which combines monitoring, remote support, alarm management and reporting to ensure the company’s systems continue to operate stably and predictably.
Does IT Unlimited include support for corporate networks and Wi-Fi?
Yes. The service may cover wired/wireless network, connectivity, access points and troubleshooting performance and availability issues, in accordance with the defined scope.
Is there regular reporting and monitoring?
Yes. DataRoad includes reporting and monitoring the IT environment, with a focus on a proactive approach.
For what sort of businesses does this make the most sense?
For companies that value business continuity, quick reply, expected cost and a specialist team providing ongoing IT support.
Want “zero worries” about IT? Get in touch with us
If your company needs monthly IT support, IT outsourcing, network management, monitoring With a team ready to ensure your operations are always up and running, DataRoad has the right solution for you.
Request a quote from IT Unlimited
Book a technical assessment
Speak to a DataRoad expert
Other DataRoad projects
- 24 public contracts: RTP, Instituto Superior Técnico, Faculdade de Medicina de Lisboa and SSAP choose DataRoad for IT support and management and installation of IT networks
- France Affiches in Paris chooses DataRoad for IT audit and computer consulting at 2 locations in Paris
- Embassies, international organisations and prestigious companies choose DataRoad in Portugal
- DataRoad launches the website in five languages to support International companies in Portugal and Internationally in Premium IT Services MSP
See all Success stories from DataRoad and is News and projects.
Do you need reliable IT support? DataRoad offers IT support and a helpdesk for businesses, with a rapid response and no small print. Find out about our IT support services.
DataRoad — ongoing IT support for businesses
Our DataRoad it is a premium managed IT services company (MSP), Based in Alfragide and with support nationwide, for 11 years it has provided the IT infrastructure for organizations that cannot stop — public agencies, embassies, hotels, clinics and demanding companies — with a certified technical team, ongoing monitoring and an unlimited support model, the IT Unlimited. There are 232 customers with a contract and the Top 5% SME certification, awarded by scoring.pt.
No IT support, DataRoad takes full charge of the company's IT infrastructure: a helpdesk with a ticketing system, remote and on-site assistance, server management and Microsoft 365, backup copies, cybersecurity, and proactive monitoring.
DataRoad Services
- IT Unlimited — unlimited IT support: unlimited assistance with a fixed monthly fee, with permanent monitoring and alarm system.
- IT support for businesses: helpdesk with a ticketing system and defined response times.
- Computer networks and structured cablingDesign, installation and certification.
- Enterprise wireless networksCoverage study, Wi-Fi 6 and Wi-Fi 7, centralized management.
- Cybersecurity and firewalls: Perimeter protection and secure remote access.
- Information Technology for the Public SectorExperience with eight public entities and with the rules of public procurement.
Get in touch with DataRoad
Do you need IT support for your business, to set up or upgrade your network, or simply a second opinion on your infrastructure? We’ll assess your situation and provide you with a no-obligation quote.
Need to decide what to do with your infrastructure? See IT consultancy in Lisbonaudit, priorities and budget in writing.
DataRoad projects and success stories
DataRoad Blog Articles
- IT Assistance and Ongoing IT Support Services – IT Unlimited Contract – Univete SA
- Boost Portugal: IT Unlimited support and monitoring
- PTR Pharma Consulting: IT Unlimited, website and email managed
- Century21 Oeiras: IT support from IT Unlimited
Related services
IT Unlimited Essential
Desde 395 €por mês (+ IVA), para 10 postos
- Includes unlimited helpdesk, PC management, monitoring, patch management, and remote support
- Remote and telephone support only
no travel included - Ticketing support
with orders portal - Incident response with an SLA
- Update management
and security patches - Monthly activity report
- Helpdesk during working hours
by email and telephone - The price may increase with the number of stations, the size of the network, servers, websites, printers, NAS devices, critical systems, and Apple equipment.
IT Unlimited Premium
Desde 750 €por mês (+ IVA)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management, and remote support
- Unlimited in-person support
- With travel included
- Monitoring and alarm systems
- Complete IT infrastructure management
- Cybersecurity included
managed firewall and antivirus - Priority SLA
immediate response to critical incidents - No limit on hours
- Dedicated helpdesk
with priority in the queue - The price may increase with the size of the park and the network, servers, websites, printers and NAS, critical systems, and Apple equipment.
IT Unlimited Premium 365
Desde 1.200 €por mês (+ IVA)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management, and remote support
- Everything that’s included
no IT Unlimited Premium - 24 hours a day, 7 days a week, 365 days a year support
- Out-of-hours support: evenings,
weekends and bank holidays - Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
- The price may increase with the size of the park and the network, servers, websites, printers and NAS, critical systems, Apple equipment and off-hours coverage
Don't know which one to choose? Talk to us and receive a fixed-price quote · Como se calcula o preço
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