DataRoad does not provide one-shot support or sell equipment on a standalone basis. We work on a monthly contract basis, with full responsibility for the client's environment.
How much does IT support for a company in Lisbon cost?
How much does IT support cost in Lisbon? The cost of an IT managed contract for a SME varies mainly with the number of seats and the chosen tier: only remote and telephone support (Essential, starting at 10 seats), or support with on-site travel included (Premium and Premium 365), to which Premium 365 adds 24/7 support and monitoring. At DataRoad the model is a fixed monthly fee (IT Unlimited), without extra hours, in three tiers: Essential, Premium and Premium 365. The Essential has prices from €395 per month (+ VAT) for 10 workstations, depending on the scope; the Premium from €750 and the Premium 365 from €1,200 per month (+ VAT). The final price depends on the scope and is determined after a no-obligation analysis.
The three IT Unlimited tiers
| Category | Remote and telephone support | On-site assistance | Nights, weekends and bank holidays | Since (per month, + VAT) |
|---|---|---|---|---|
| Essential (from 10 service stations) | Included | Priced separately | No | 395 € (for 10 seats) |
| Premium | Included | Included | No | 750 € |
| Premium 365 | Included | Included | Yes | 1.200 € |
O que inclui o preço
O Premium e o Premium 365 incluem helpdesk ilimitado, gestão Microsoft 365, gestão de PCs, antivírus/EDR, monitorização, gestão de patches e suporte remoto. O Essential inclui helpdesk ilimitado, gestão de PCs, monitorização, gestão de patches e suporte remoto, sem antivírus/EDR nem gestão Microsoft 365.
What makes the price go up
The monthly value increases with the number of workstations (in the Essential plan), with the size and complexity of the network, with the number of servers, websites, printers and NASs to manage, with the critical systems for the business and with the presence of Apple equipment. In the Premium and Premium 365 plans, the scope is determined by the size and criticality of the IT infrastructure, and in the Premium 365 plan, also by coverage of nights, weekends and holidays. The initial analysis is free of charge and the value is set in writing in the proposal.
Frequently Asked Questions
Is the price the same for all companies?
No — it depends on the number of workstations, the chosen tier and the complexity of the existing infrastructure. That is why DataRoad always carries out an assessment before proposing a price.
What influences the price of computer support?
The monthly cost increases with the number of workstations (in Essential), with the size and complexity of the network, with the number of servers, websites, printers and NAS to manage, with the critical systems for the business and with the presence of Apple equipment. In the Premium and Premium 365 tiers, the scope is determined by the size and criticality of the IT infrastructure, and in Premium 365, also by the coverage of nights, weekends and holidays.
What is the difference between Essential and Premium?
The Essential covers remote and telephone support, with on-site call-outs quoted separately. The Premium already includes on-site assistance.
Is there a loyalty period or minimum monthly contract?
The contract is annual and automatically renews, with 60 days' notice to terminate. There is no commitment or period of stay.
What is included in the fixed monthly fee?
Tiered support, continuous infrastructure monitoring and a written SLA, with no hourly charges per incident.
How do I request a quote?
Through the contact form on the website or by phone +351 211 459 950 — DataRoad conducts the survey and sends a proposal tailored to the size of the company.
Want to know how much it would cost for your business? Call +351 211 459 950 or write to sales@dataroad.pt — the first conversation is without commitment.
Some of the companies that entrust their infrastructure to DataRoad, sectors where downtime costs far more than IT support
DataRoad projects and success stories
DataRoad blog articles and news
- ReStream: the network of the new office in Portugal and IT Unlimited
- Forward College — IT network and support at the Lisbon campus
- Reltio by SAP — IT maintenance and consulting from IT Unlimited in Lisbon office
- What is an MSP and Why Portuguese Businesses Are Opting for IT Outsourcing
- Magnelusa: IT Unlimited permanent maintenance contract
- Ares Capital: ongoing IT support – IT Unlimited
- IT Assistance and Ongoing IT Support Services – IT Unlimited Contract – Univete SA
- Boost Portugal: IT Unlimited support and monitoring
- PTR Pharma Consulting: IT Unlimited, website and email managed
- Century21 Oeiras: IT support from IT Unlimited
- Harlan & Poston Group: IT Unlimited in Portugal and the UK
- Uriach: monthly IT Unlimited support and systems management
- UP Portugal Chooses DataRoad for Comprehensive IT Support under an “IT Unlimited” Contract”
- IT Unlimited: unlimited IT support for businesses
- Yunit Consulting: IT Unlimited in Lisbon and Porto, 50 vacancies
- IT services for businesses: support and maintenance
- Gesto Energia: IT consultancy and maintenance – IT Unlimited
- SEPLEU: IT infrastructure and IT Unlimited maintenance
Proven excellence in numbersThe confidence of those who cannot stopResults that guarantee your peace of mindThe strength of a leading IT partner
Updated values in 2026. Availability and response times depend on the plan and the contracted SLA; 24/7 monitoring is exclusive to IT Unlimited Premium 365.
Want to know how much it would cost for your business?
Customized proposal, no commitment required.
*Call to the national fixed network · Companies with more than 10 locations · Remote, local and telephone support
Find out what our customers say
and why leading companies
and international companies choose DataRoad
We don’t do the “minimum”. We do what ensures continuity. We work rigorously and with quality to deliver IT infrastructures and services that keep up with the pace of your business. All because we love what we do.
We have an IT support contract with DataRoad; they work efficiently and ensure the smooth running of the company’s IT systems. They are always on hand to resolve issues and recommend the best IT solutions. DataRoad provides remote, on-site and telephone IT support; they are effective at resolving all issues raised and respond quickly and efficiently to our requests. I always recommend their IT assistance and support services. They undoubtedly deserve every success for the dedication and professionalism they have shown.
They helped us to resolve our issues relating to the company’s IT systems, internet access, network-related matters and server maintenance quickly. The problems were obvious, and we are grateful for all the commitment and dedication they have shown to our company in the area of IT support and assistance.
When our company moved premises, DataRoad took care of the entire IT cabling installation and the set-up of the IT infrastructure. They delivered high-quality services within the agreed timeframes. I would recommend their IT services for the professionalism they demonstrated, their adherence to deadlines and the support they provided after the work was completed. The previous company we worked with failed to respond promptly to the issues we raised.
A model of professionalism, offering the highest level of expertise and speed in their IT support and assistance services. A solution that is always within reach, where trust is always the foundation of any relationship. I highly recommend their IT support and services. DataRoad is a company that offers tailored solutions for every situation, regardless of the manufacturer or product. They focus on the technical aspects and finding the best solutions to the problem at hand.
They provide an efficient IT service to our company, assisting us with all our IT needs. I recommend their services for their professionalism and dedication to the customer. An experienced, friendly and fun team. It’s clear that they enjoy what they do, approaching their work with total dedication and a sense of responsibility. I will certainly be recommending their IT support services.
DataRoad provides IT support and day-to-day IT assistance for our company with the utmost professionalism and dedication. We recommend DataRoad’s services, which have supported our company’s growth with specialised solutions, expertise and support across the entire IT spectrum. They are always on hand to provide support and carry out the requested tasks with immediate response times. We are grateful for all their dedication, commitment and interest in the support they provide to our company.