IT Unlimited Premium — On-Site, Remote and Phone IT Support Plan
It's time for a change.
Don’t hesitate to ring when you need to.
Compare the three plans
Essential, Premium and Premium 365 side by side
What each includes and what is left out
Fixed monthly fee per position, with no counted hours
Retainer, hour bank or Unlimited
Four support models, point-to-point
Who wins when something goes wrong
Five questions to ask every supplier
Unlimited On-Site Support
Travel included, no hours limit, no contract.
Complete Fleet Management
Workstations and serversNetwork and wirelessAlways up-to-date inventory
Cybersecurity Included
Managed firewall Managed antivirus Backups and data protection
Aggressive SLA
Immediate response to critical incidents24×7×365 monitoringDedicated helpdesk
// IT Unlimited Premium
Plan
IT Unlimited PREMIUM
Total, unlimited and surprise-free support for medium-sized enterprises. Your company's IT entirely in our hands — so that your business never stops.
Unlimited on-site support, with call-outs included and no hourly limit. Advanced 24x7x365 monitoring and complete fleet management, from workstations to servers, network and wireless.
Cybersecurity included, with a firewall and antivirus managed by us, and a priority SLA with immediate response to critical incidents.
Fixed monthly fee
Travel expenses and unlimited on-site support included — remote, telephone and on-site, at no extra cost. Microsoft 365 management included.
Minimum applicable monthly amount · No contract — stay with us because you want to · Complex infrastructures (hospitality, healthcare, multi-site, servers and guest networks) there is a tailor-made proposal — the price per item does not apply.
Unlike the Essential plan, here there is no hour counting nor travel billingthe amount is fixed and predictable, regardless of the number of interventions that may be required in a given month.
You now have a dedicated helpdesk during working hours and a team that knows your infrastructure inside out — not a different technician on every call, starting everything from scratch.
Support without limits. Cost without surprises.
See also: IT Unlimited vs. retainer, block of hours and outsourcing
Who is IT Unlimited Premium for
Medium-sized companies where an IT outage translates immediately into lost revenue — and where the pay-as-you-go model no longer makes sense, because you never know how much the following month is going to cost.
With Premium, DataRoad takes on the full management of the IT infrastructure: workstations, servers, network, wireless, firewall and backups. A fixed monthly fee covers all call-outs, whether onsite or remote.
What is included
- Unlimited on-site support, with travel included
- No time limit and no tie-in contract
- Advanced 24×7×365 monitoring
- Complete IT infrastructure management
- Cybersecurity included (managed firewall and antivirus)
- Priority SLA with immediate response to critical incidents
- Dedicated helpdesk during working hours
What if you need permanent cover?
The Premium helpdesk operates during business hours. If your operation does not stop at weekends or on public holidays, the recommended plan is the IT Unlimited Premium 365.
Compare the plans
Choose the level of support
what your company needs
- Remote and telephone support only
no travel included - Ticketing support
with orders portal - Incident response with an SLA
- Update management
and security patches - Monthly activity report
- Helpdesk during working hours
by email and telephone
- Unlimited in-person support
- with travel included
- Monitoring and alarm systems
24×7×365 - Complete IT infrastructure management
- Cybersecurity included
managed firewall and antivirus - Priority SLA
immediate response to critical incidents - No limit on hours
- Dedicated helpdesk
with priority in the queue
- Everything that’s included
no IT Unlimited Premium - 24 hours a day, 7 days a week, 365 days a year support
- Out-of-hours support: evenings,
weekends and bank holidays - Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
Critical operations and computer networks handed over to DataRoad management
IT parks where computing cannot fail
![mun[it] logo, a digital marketing agency — a DataRoad client](https://www.dataroad.pt/wp-content/uploads/2026/09/logo-cliente-munit.png){kind=logo}
Latest News
Our projects
Unlimited and proactive support for businesses that cannot afford to stop.
IT Unlimited Premium — Unlimited Support Unlimited and proactive support for businesses that cannot afford to stop.
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Talk to Us now
Contact Form
Request a quote from DataRoad. We’ll take care of the rest with a prompt and clear response to support your business’s needs.
Tell us what you need. IT support, network installation, cyber security, an office move or simply a second opinion on your IT infrastructure — we’re here to help.
Please fill in the form and a specialist technician will contact you on the same day.
DataRoad projects and success stories
DataRoad blog articles and news
- ReStream: the network of the new office in Portugal and IT Unlimited
- Forward College — IT network and support at the Lisbon campus
- Reltio — IT Unlimited IT maintenance and consultancy at the Lisbon office
- What is an MSP and Why Portuguese Businesses Are Opting for IT Outsourcing
- Magnelusa: IT Unlimited permanent maintenance contract
- Ares Capital: ongoing IT support – IT Unlimited