Outsourced IT Department for Businesses
Dedicated team, with a manager
An account manager with name and telephone number
Processes, inventory and monthly reports
Contract-defined roster, independent of any one individual
Compare with hiring from scratch
The real cost of an internal technician, instalment by instalment
What happens during holidays and off-seasons
Four side-by-side support models
24/7 IT Monitoring and Maintenance
Proactive fault detection, continuous monitoring and preventative maintenance of networks and servers — before the problem affects your business
24/7, 365 IT Support
24-hour, 365-day monitoring and alarm service, combined with local, remote and telephone support
Certified IT Services
DataRoad holds a number of certifications and has extensive experience, as do its technicians
Computer Networks and Cabling
Installation of structured networks and certified IT cabling. Business and managed wireless networks
IT Unlimited – Monthly Subscription
A certified and specialised IT support plan – covering on-site, remote and telephone support – providing comprehensive IT support for businesses
IP PBX Solutions
IP telephone systems for businesses, with advanced voice features, carrier-independent and cost-effective
Um departamento de IT externo é a mesma função que existiria dentro de casa — helpdesk, redes, servidores, cloud e segurança — entregue por uma equipa contratada, com um responsável de conta e uma mensalidade fixa. É o departamento de IT externo para empresas que a DataRoad presta a 232 clientes em Portugal.
Proactive
Continuous monitoring: the incident is resolved before it is even noticed.
Fixed amount
Without a time allowance and without the conflict of interest that it creates.
An official
Networking, security, cloud and workstations – all handled by the same point of contact.
Documented
Stock levels, access details and history are always available to the customer.
What changes regarding calling someone when it breaks down
Time and materials support has a hidden incentive: the supplier bills more when there are more problems. It isn't bad faith, it's the model — and the result is a company that only hears from the supplier when something has already broken down.
Hourly or pre-paid bundle support
You pay for the technician's time and, at the same time, the downtime of the employees. Monitoring, updating and replacing a disk before it fails is not in the interest of the person who bills for the intervention.
External IT department
Fixed monthly fee per post. Every incident becomes the supplier's cost and not yours — it is in their interest that nothing fails.
What we are responsible for
Helpdesk and workstations
Tickets, telephone and remote access requests, with response times defined in an SLA.
24/7 Monitoring
Servers, connections, backups and monitored workstations, with alarm systems and automated remediation.
Networks and Wi-Fi
Structured cabling, switching and enterprise Wi-Fi, from design to daily management.
Managed cybersecurity
Firewall, managed antivirus, MFA and access policies, reviewed and updated by us.
Cloud and Microsoft 365
Licensing, migration, mail, file sharing and remote working.
Backups
Managed and tested backups, with a documented recovery plan.
How is the transition from the current supplier done?
Survey
Inventory of equipment, licences, access rights and active contracts.
Documentation
Everything is recorded and made available to the client: inventory, topology and credentials.
Ordered passage
No period when nobody knows where anything is. Two to four weeks, typically.
Service running
Monitoring active, SLA in place, and a named account manager with a telephone number.
How to change IT company without stopping operations
Sectors where we are already the IT department
Hotels and tourism
High-density Wi-Fi, PMS and separate networks for guests and operations, with out-of-hours support.
Healthcare and pharmaceuticals
GDPR, clinical data security and full availability of critical systems.
Higher education and research
Complex networks, hundreds of devices and international integrations.
Diplomatic and governmental
High-security, confidentiality and technical rigor environments.
Multinational companies in Portugal
A local partner that complies with global policies and responds in Portuguese and English.
The numbers
Microsoft, Apple (Apple Technical Partner), Fortinet, Sophos, Ubiquiti, Dell, Cisco and VMware certified team. Headquartered in Alfragide, with a presence in the North and nationwide support.
Frequently Asked Questions
What distinguishes this from a traditional contract?
The traditional retainer buys technician time. This model buys infrastructure availability — with monitoring, prevention, and a cost that doesn't increase just because there were more problems.
Do we become dependent on the supplier?
No. The documentation, inventory and access belong to the client and are always available. If one day you want to change, you take everything with you.
How long does the transition take?
Typically two to four weeks: inventory, access, documentation and orderly handover.
Is there support outside of working hours?
Monitoring operates 24/7 on all plans. Night, weekend and bank holiday support is included in Premium 365.
What size of companies do you work with?
From 10 workstations to operations with hundreds. Plans adapt to the number of workstations and the criticality of the operation.
Is there a contract?
There are no tie-in periods or joining fees.
See also: IT Unlimited vs. retainer, block of hours and outsourcing · 24×7 IT monitoring and NOC · Changing IT company without downtime
Some of the companies that have already chosen DataRoad as their IT partner in Portugal
![mun[it] logo, a digital marketing agency — a DataRoad client](https://www.dataroad.pt/wp-content/uploads/2026/09/logo-cliente-munit.png){kind=logo}
DataRoad Support Plans
Your company’s IT
in the right hands
- Remote and telephone support only
no travel included - 24/7 Monitoring
with automatic alerts - Incident response with an SLA
- Update management
and security patches - Helpdesk during working hours
by email and telephone
- Unlimited in-person support
- with travel included
- Advanced 24×7×365 monitoring
- Complete IT infrastructure management
- Cybersecurity included
managed firewall and antivirus - Priority SLA
immediate response to critical incidents - No limit on hours
- Dedicated helpdesk
with priority in the queue
- Everything that’s included
no IT Unlimited Premium - 24 hours a day, 7 days a week, 365 days a year support
- including weekends and public holidays
- Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
DataRoad · IT Services and Consultancy
Find out about our Awards
We do IT right
Companies that can’t afford to stop choose those who have already proven they work
We do IT right — and the figures prove it.
Behind every growing business, there is an infrastructure that never fails!
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IT Certifications
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24/7 monitoring, 365 days a year
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Guaranteed Uptime
Your company's entire IT department — without having to build it.A complete team that manages all your technology for a fixed monthly fee, with 24/7 proactive support and a single point of contact for your IT.Tell us about your IT department
Unlimited monthly IT maintenance for businesses, with no limit on hours and no call-out charges.
IT Unlimited — unlimited support,
fixed cost
On-site, remote and telephone support with continuous monitoring and alarm services 24 hours a day, 365 days a year. A fixed monthly fee that covers everything the operation requires — with no hourly charges and no surprises on the bill.
- Unlimited support hours
- Travel included, no extras
- 24/7/365 monitoring and alarm system
- Response times defined by the SLA
- Preventative and corrective maintenance
- No loyalty scheme or membership fees
MSP — Managed Service Provider · 232 client companies · Over 11 years’ experience in corporate IT
Latest News
Our projects
Your IT department, managed end-to-end by DataRoad.
Your IT Department, Always Working
Complete management, proactive monitoring and dedicated support — every day of the year.
24 contratos públicos: RTP, Instituto Superior Técnico, Faculdade de Medicina de Lisboa e SSAP escolhem a DataRoad para suporte informático e gestão e instalação de redes informáticas
RTP, Instituto Superior Técnico, Faculdade de Medicina de Lisboa, ANQEP, SSAP e três autarquias: 24 contratos públicos desde 2017 em suporte informático, redes informáticas e redes wireless.
Serviços Sociais da Administração Pública voltam a escolher a DataRoad para instalação de uma rede wireless business com 14 pontos de acesso num edifício em Lisboa
Os SSAP voltam a confiar na DataRoad: 14 pontos de acesso wireless, bastidor, firewall e gestão da rede com alarmística, depois de vários projetos de rede em Lisboa, Évora, Aljubarrota e São Pedro do Sul.
France Affiches em Paris escolhe a DataRoad para auditoria de IT e consultadoria informática em 2 localizações em Paris
A France Affiches escolheu a DataRoad para uma auditoria de IT completa à rede e aos sistemas. O trabalho é feito em Paris, na sede do grupo.
Embassies, international organisations and prestigious companies choose DataRoad in Portugal
Korean Embassy, Brazilian Consulate, DCIAP, Mitrelli Group, Harlan & Poston, ReStream, Forward College, beQom — the projects that make DataRoad the IT partner of choice for international organisations in Portugal.
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DataRoad projects and success stories
DataRoad blog articles and news
- ReStream: the network of the new office in Portugal and IT Unlimited
- Forward College — IT network and support at the Lisbon campus
- Reltio — IT Unlimited IT maintenance and consultancy at the Lisbon office
- What is an MSP and Why Portuguese Businesses Are Opting for IT Outsourcing
- Magnelusa: IT Unlimited permanent maintenance contract
- Ares Capital: ongoing IT support – IT Unlimited