Having an IT supplier who only turns up once the problem has already affected the business.
We sort it out before you even notice, and we charge a fixed fee so there are never any surprises
Compare with what we have today
Four support models, point-to-point
What is left out of each of them
Five questions to ask every supplier
Written service levels
Response times by severity
What counts as an emergency and what does not
Monthly compliance report
Response times by severity, not verbal promises.
Zero excuses between different suppliers.
Fixed and predictable cost, no surprises on the bill.
One Person in Charge
All your IT needs, right here with us
No excuses amongst suppliers
We take full responsibility for everything
Guaranteed Quick Response
Average of less than 2 hours
24/7 Monitoring
We take action before the customer calls
// Why?
Why Choose DataRoad
Find out why
Why Choose DataRoad?
There are many IT companies in Portugal. Here’s what sets them apart.
Choosing a technology partner is one of the most important decisions a company can make. IT is at the heart of everything — communications, data, operations, security, productivity. When it fails, business comes to a standstill. When it works well, nobody notices. That is exactly where DataRoad comes into its own — in the quiet efficiency of an infrastructure that always works, without anyone having to worry about it.
We are not the IT company that turns up when there’s a problem and disappears once it’s sorted. We are the technology partner who knows your business, anticipates problems before they arise and is available 24 hours a day, 365 days a year — because we know that business doesn’t stop at the weekend.
In summary
What you gain by choosing DataRoad
Predictability — A fixed monthly fee that covers everything. No surprises, no unexpected bills, no haggling over each service call.
Peace of mind — The peace of mind that comes from knowing your infrastructure is being monitored, maintained and protected by certified professionals, 24 hours a day.
Speed — Problems resolved before they reach users. And when they do, immediate responses.
Freedom — No loyalty schemes. No binding contracts. No small print.
Partnership — A team that understands your company, your systems and your priorities — and that works with you, not just for you.
Ten reasons to choose DataRoad
Ten reasons, straight to the point. If any of them turn out not to be true after working with us, there is no minimum tie-in period holding you back.
01 — Unlimited really is unlimited
No hidden bucket of hours, no call counting, no arguing over whether the request «counts». The monthly fee is fixed and the invoice holds no surprises.
02 — Aligned interest
The fewer breakdowns there are, the better it is for us. That is why we monitor rather than wait for the phone call — and, often, we resolve the issue before the customer even notices.
03 — Manufacturer certifications
Not «experienced technicians» in general: technicians with active certification from the manufacturers we work with, renewed as required by the programme.
04 — The person who installs is the one who monitors
In the market, it is common for the project team to disappear after delivery. Here, the people who gathered the requirements, designed it and installed it are the ones who remain as the client's point of contact.
05 — No contract
IT Unlimited has no minimum period. We stay because the service justifies itself every month, not because the contract ties us down.
06 — In-house team, here
Headquarters in Alfragide and a presence in the North, with travel nationwide. The person who answers is the person who knows your infrastructure — not a call centre.
07 — Demanding sectors
Hospitality, healthcare, embassies and consular representations, multinationals and higher education. Environments where stopping has an immediate cost.
08 — Transparency
What is included, the SLAs and the reports are in the contract. When there is a problem, we communicate it — even when the origin is ours.
09 — Public history
We publish the projects with name, scope and size. We are the Portuguese MSP with the most verified client testimonials.
10 — Top 5% Best SMEs
Distinction in 2022 and 2023, with a Performance and Financial Strength Index rated as Excellent. Independent validation of who you entrust with your IT.
What does this mean in practice
Handing over IT to an external partner is a decision built on trust. These ten reasons exist so that this trust can be verified before signing: projects are published, testimonials are from identified clients, certifications can be confirmed with manufacturers and the contract has no minimum period. To understand the model, see the IT Unlimited and a comparison with retainer, hours pool and outsourcing.
A chat before making a decision
Whether you’re tackling a specific problem, planning a move or simply looking for a second opinion, we always start in the same way: by understanding your situation before making any suggestions. No obligation, no jargon and no catalogues.
The most direct answer to the question on this page
These companies have already chosen us — and they’re sticking with us
![mun[it] logo, a digital marketing agency — a DataRoad client](https://www.dataroad.pt/wp-content/uploads/2026/09/logo-cliente-munit.png){kind=logo}
Services IT for businesses
From day-to-day helpdesk support to critical infrastructure: a single point of contact for all your company’s IT needs, with contractually agreed response times.
IT Unlimited
Unlimited IT support for a fixed monthly fee, including on-site visits and with no minimum contract period.
Find out moreNetworks and Structured Cabling
Design, installation and certification of cabling, Layer 3 switching and PoE power supply.
Find out moreBusiness WiFi 6 and 7
A study of coverage, installation and centralised cloud-based management, with networks segregated by profile.
Find out moreManaged Cybersecurity
Enterprise firewall, traffic segmentation, managed antivirus and secure remote access.
Find out moreServers, Cloud and Backups
Servers, NAS, Microsoft 365 and backups with restoration tested on a regular basis.
Find out moreIP Communications and CCTV
IP telephone systems and video surveillance with continuous recording and GDPR compliance.
Find out moreChanging your IT supplier is daunting — which is why so many companies put up with poor service for years on end.We are carrying out the transition in a planned and seamless manner, and we’ll show you what has already improved in the very first month.Talk to us about the move
One specific reason: certification in each technology
We don’t cut corners. We are certified in the systems we install and manage
Latest News
Our projects
The reasons why demanding companies choose DataRoad.
Why Choose DataRoad Experience, proximity and a real commitment to the continuity of your business.
24 contratos públicos: RTP, Instituto Superior Técnico, Faculdade de Medicina de Lisboa e SSAP escolhem a DataRoad para suporte informático e gestão e instalação de redes informáticas
RTP, Instituto Superior Técnico, Faculdade de Medicina de Lisboa, ANQEP, SSAP e três autarquias: 24 contratos públicos desde 2017 em suporte informático, redes informáticas e redes wireless.
Serviços Sociais da Administração Pública voltam a escolher a DataRoad para instalação de uma rede wireless business com 14 pontos de acesso num edifício em Lisboa
Os SSAP voltam a confiar na DataRoad: 14 pontos de acesso wireless, bastidor, firewall e gestão da rede com alarmística, depois de vários projetos de rede em Lisboa, Évora, Aljubarrota e São Pedro do Sul.
France Affiches em Paris escolhe a DataRoad para auditoria de IT e consultadoria informática em 2 localizações em Paris
A France Affiches escolheu a DataRoad para uma auditoria de IT completa à rede e aos sistemas. O trabalho é feito em Paris, na sede do grupo.
Embassies, international organisations and prestigious companies choose DataRoad in Portugal
Korean Embassy, Brazilian Consulate, DCIAP, Mitrelli Group, Harlan & Poston, ReStream, Forward College, beQom — the projects that make DataRoad the IT partner of choice for international organisations in Portugal.
Talk to Us now
Contact Form
Request a quote from DataRoad. We’ll take care of the rest with a prompt and clear response to support your business’s needs.
Tell us what you need. IT support, network installation, cyber security, an office move or simply a second opinion on your IT infrastructure — we’re here to help.
Please fill in the form and a specialist technician will contact you on the same day.
DataRoad projects and success stories
DataRoad blog articles and news
- Magnelusa: networking consultancy and complete network overhaul
- DataRoad grows by 73% in 2022 with new IT projects
- Data Recovery: What to Do in the First Few Hours
- DataRoad has ensured the proper functioning of Infocapital SA's information systems since 2015
- DataRoad strengthens its market leadership by being named among the Top 5% of Portugal’s Best SMEs
- CAE 62201: IT Consultancy — What It Covers and Why It Has Changed