IT Unlimited Premium 365 — IT Support 24/7, 365 Days
Compare the three plans
Essential, Premium and Premium 365 side by side
What each includes and what is left out
Fixed monthly fee per position, with no counted hours
Retainer, hour bank or Unlimited
Four support models, point-to-point
Who wins when something goes wrong
Five questions to ask every supplier
24/7/365 support
Weekends and bank holidays included Any time, any day Permanent answer
Dedicated Account Manager
Single point of contact IT alignment meetings Knows your operation
Business Continuity
Disaster Recovery Plan Backups and replicas Recovery tests
Project Priority
Priority access to projects Network and infrastructure Executive reports
IT Unlimited Premium 365
Plan
IT Unlimited PREMIUM 365
For businesses that can’t afford to stop — ever. IT Unlimited Premium 365 is your dedicated IT department, available at any time, any day of the year.
It includes everything in IT Unlimited Premium and adds coverage 24 hours a day, 7 days a week, 365 days a year, with weekends and bank holidays included.
You’ll have a dedicated technical account manager, regular strategic alignment meetings and a business continuity plan (Disaster Recovery) tailored to your operation.
Fixed monthly fee
Support 24 hours a day, 7 days a week, 365 days a year — for operations that can never stop.
Minimum applicable monthly amount · No contract — stay with us because you want to · Complex infrastructures (hospitality, healthcare, multi-site, servers and guest networks) there is a tailor-made proposal — the price per item does not apply.
It is the recommended plan for ongoing operations — the hospitality sector, clinics, retail, manufacturing, shared services and companies with teams spread across different time zones.
In addition to ongoing support, you have priority access to network and infrastructure projects and executive reports prepared for senior management, rather than for the technical team.
Your IT department. Without the cost of having it in-house.
Who is IT Unlimited Premium 365 for?
Companies whose operations there is no closing timea hotel where the Wi-Fi has to work at three in the morning, a clinic that opens on Saturday, a production line that cannot stop, a team in Lisbon working with colleagues in another time zone.
In such situations, a helpdesk operating during normal working hours is not enough. Premium 365 guarantees a response at any time, every day of the year, including weekends and public holidays.
What is included
- Everything included in IT Unlimited Premium
- Support 24 hours a day, 7 days a week, 365 days a year
- Weekends and bank holidays included
- Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
More than support
With a dedicated technical account manager, IT ceases to be a series of one-off requests and instead becomes part of a plan: what needs replacing, when, and what impact this will have on the budget.
See also: IT Unlimited vs. retainer, block of hours and outsourcing · 24×7 IT monitoring and NOC
Compare the plans
Choose the level of support
what your company needs
- Remote and telephone support only
no travel included - Ticketing support
with orders portal - Incident response with an SLA
- Update management
and security patches - Monthly activity report
- Helpdesk during working hours
by email and telephone
- Unlimited in-person support
- with travel included
- Monitoring and alarm systems
24×7×365 - Complete IT infrastructure management
- Cybersecurity included
managed firewall and antivirus - Priority SLA
immediate response to critical incidents - No limit on hours
- Dedicated helpdesk
with priority in the queue
- Everything that’s included
no IT Unlimited Premium - 24 hours a day, 7 days a week, 365 days a year support
- Out-of-hours support: evenings,
weekends and bank holidays - Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
Companies that never close — and whose IT departments never do either
Hospitality, healthcare, manufacturing and shared services, with round-the-clock coverage
![mun[it] logo, a digital marketing agency — a DataRoad client](https://www.dataroad.pt/wp-content/uploads/2026/09/logo-cliente-munit.png){kind=logo}
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Talk to Us now
Contact Form
Request a quote from DataRoad. We’ll take care of the rest with a prompt and clear response to support your business’s needs.
Tell us what you need. IT support, network installation, cyber security, an office move or simply a second opinion on your IT infrastructure — we’re here to help.
Please fill in the form and a specialist technician will contact you on the same day.
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