Ouro Rossio Hotel: 30 Wi-Fi access points, 55 rooms and a firewall

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7-minute readDataRoad

A complete project, from infrastructure to ongoing support

“DataRoad: IT specialists for hotels in Lisbon”

The project was fully developed and executed by DataRoad — from technical specification and equipment procurement to installation, configuration, testing, and staff training at the hotel. DataRoad assumed total responsibility for the establishment's technological solution, in a 6-storey building in the heart of Lisbon.

The solution implemented included:

30 wireless access points — Full, cloud-managed Wi-Fi coverage across all floors, guest rooms, communal areas, the restaurant and service areas, with round-the-clock monitoring and a complete separation between the guest network and the hotel’s operational network — protecting management systems, POS, PMS and video surveillance from unauthorised access.

55 CCTV surveillance cameras — comprehensive coverage of the hotel, including entrances, corridors, reception, car park and outdoor areas, with continuous recording, secure storage and remote access.

10 high-performance network switches — a switching infrastructure spread across the building’s six floors, ensuring stable, redundant and high-availability connectivity at all critical points.

Enterprise firewall perimeter security solution with internet access management, external threat protection, VPN, network segmentation and traffic control by user profile.

Dedicated connection to the Altice data centre — configuration and integration of the connection to the Altice data centre, ensuring redundant internet access, high availability and operational continuity for the hotel’s critical systems, even in the event of a failure of the primary connection.

Full implementation and management of Microsoft 365 — configuration, migration and management of the cloud-based productivity and communication environment for the hotel’s teams.

Jobs — the supply, configuration and management of all IT equipment for the reception, administration and operations teams.

UPS — uninterruptible power supply systems — protection of all critical infrastructure against power failures, ensuring total operational continuity even in power cut situations.

DataRoad: specialists in wireless networks for hotels

The wireless network is the technological backbone of any modern hotel — and one of the most challenging pieces of infrastructure to design, implement and manage correctly. A poorly designed network means dissatisfied guests, negative reviews and reputational damage that no hotel can afford.

Over more than a decade, DataRoad has developed its own proven methodology for wireless projects in the hotel industry, based on three fundamental pillars: full coverage with no blind spots, network security with complete isolation e frictionless guest experience.

Each project begins with a building-specific coverage and radio frequency planning study — ensuring a stable, consistent and high-speed signal in every room and common area, without interference and without complaints.

The guest network is always set up completely separately from the hotel’s operational network — thereby protecting management systems, point-of-sale systems, the property management system and CCTV cameras from any unauthorised access.

The wireless systems implemented by DataRoad are managed in the cloud, monitored and updated proactively — without any need for intervention from the hotel teams. When something is not within the expected parameters, DataRoad is the first to know — and the first to solve it.

IT Unlimited — support that never stops, for the hotel that never closes

Following full implementation, the hotel signed a contract IT Unlimited with DataRoad — the ongoing IT management service that ensures the stability, security and availability of your entire IT infrastructure, every day of the year.

IT Unlimited includes unlimited local, remote and telephone support, 24/7 monitoring and alarm notification, proactive management of all systems, immediate intervention in the event of an incident, and continuous preventive maintenance — at a fixed monthly cost, without commitment and with travel included.

For a hotel operating around the clock, this solution is not a luxury — it is a necessity. Any technical failure — whether in the check-in system, the guest network or the security cameras — has a direct and immediate impact on the guest experience, the establishment’s reputation and its operational results. With DataRoad, that risk is eliminated.

DataRoad: the go-to IT partner for the hotel sector in Portugal

This project reinforces DataRoad's position as the leading specialist technology partner for hotels and accommodation providers in Portugal. With over a decade of accumulated experience in the sector, DataRoad currently manages the IT infrastructure of some of the most demanding hotel properties in Lisbon, Porto and the Algarve:

• LX Arch Hotel — Rua Augusta, Lisbon — fully equipped IT network, WiFi 7 for guests, business-grade firewall, CCTV and IT Unlimited
• BePoet Hotel Baixa — Lisbon — IT infrastructure, wireless network and ongoing IT support
• Rossio Plaza Hotel — Lisbon — wireless networks, IT systems and IT Unlimited
• Nicola Rossio Hotel — Lisbon — comprehensive IT infrastructure and round-the-clock support
• Boavista Serviced Apartments — Porto — IT infrastructure and ongoing support
• Easy Hotel Lisbon — Lisbon — managed IT services and support
• BeHotel — Lisbon — IT and network support
• Balconies of Lisbon — Lisbon — IT infrastructure and ongoing support

At each of these sites, DataRoad has demonstrated its ability to implement and manage large-scale technology solutions in highly demanding hotel environments — with hundreds of concurrent users, critical systems operating around the clock, and stringent requirements for security, redundancy and network segmentation.

DataRoad is currently the IT partner with the largest published portfolio of hotel clients in Portugal — with proven expertise in integration with PMS, POS and access control systems, large-scale video surveillance, and connectivity to data centres to ensure redundancy and service continuity.

DataRoad would like to thank you for your trust

DataRoad would like to thank the hotel for choosing its services and reaffirms its unwavering commitment to ensuring the utmost stability, security and availability of the establishment’s entire IT infrastructure — 24 hours a day, 365 days a year, without exception.

Find out about our specialist IT services for hotels — and discover why Portugal’s most discerning hotels choose DataRoad.

FAQ — Frequently Asked Questions

What is DataRoad’s IT Unlimited service? It is a monthly IT management contract that combines proactive monitoring, unlimited local and remote support, advanced alarm notification, and continuous reporting — ensuring that your company's systems always work, without interruptions and without unexpected costs.

Does IT Unlimited include support for corporate networks and Wi-Fi? Yes. Depending on the scope defined, the service includes the management and support of wired and wireless networks, wireless access points, connectivity, and the resolution of performance and availability issues — including in a hotel environment with separate guest and operational networks.

Is there continuous monitoring and reporting? Yes. DataRoad monitors the client's IT environment 24 hours a day, 365 days a year, with automatic alerting and periodic reporting — allowing a completely proactive approach where problems are resolved before they impact the business.

For what sort of businesses and hotels does this make the most sense? For hotels, clinics, businesses and organisations that value operational continuity, immediate response, predictable costs and a certified technical team that is always on hand. In particular, for establishments that cannot afford to have their systems down — whether due to the impact on the customer experience, their reputation or their financial results.

Does DataRoad have specific experience in the hotel sector? Yes — it is one of the sectors where DataRoad has the greatest expertise and most published references in Portugal. We manage the IT infrastructure of hotels in Lisbon, Porto and the Algarve, with wireless, CCTV, firewall, permanent support and datacenter connection solutions, tailored to the specific needs of each hotel unit.

Your IT company for hotels

If your hotel needs a trusted IT partner — one capable of managing your entire IT infrastructure, ensuring that your systems are always available and responding quickly to any incident — DataRoad has the right solution for you.

Request an IT Unlimited quote for your hotel → Schedule a technical audit without obligation → Speak to a DataRoad expert →

Other DataRoad projects

• 24 public contracts: RTP, Instituto Superior Técnico, Faculdade de Medicina de Lisboa and SSAP choose DataRoad for IT support and management and installation of IT networks
• France Affiches in Paris chooses DataRoad for IT audit and computer consulting at 2 locations in Paris
• Embassies, international organisations and prestigious companies choose DataRoad in Portugal
• DataRoad launches the website in five languages to support International companies in Portugal and Internationally in Premium IT Services MSP

See all Success stories from DataRoad and is News and projects.

Do you run a hotel? DataRoad has extensive experience in implementing networks and providing IT support for hotels. Take a look at our IT services for hotels.

Detailed success story: Ouro Rossio Hotel — Comprehensive IT infrastructure, Wi-Fi and CCTV for the hospitality sector in Lisbon — the challenge, solution and results of the project.

DataRoad — computer and wireless networks for businesses

Our DataRoad it is a premium managed IT services company (MSP), Based in Alfragide and with support nationwide, for 11 years it has provided the IT infrastructure for organizations that cannot stop — public agencies, embassies, hotels, clinics and demanding companies — with a certified technical team, ongoing monitoring and an unlimited support model, the IT Unlimited. There are 232 customers with a contract and the Top 5% SME certification, awarded by scoring.pt.

In Nas corporate computer networks, With DataRoad, we complete the entire cycle: on-site survey, design, certified structured cabling, switching, firewall, and wireless networks. Wi-Fi 6 and Wi-Fi 7 with centralized and alarmistic management.

DataRoad Services

• IT Unlimited — unlimited IT support: unlimited assistance with a fixed monthly fee, with permanent monitoring and alarm system.
• IT support for businesses: helpdesk with a ticketing system and defined response times.
• Computer networks and structured cablingDesign, installation and certification.
• Enterprise wireless networksCoverage study, Wi-Fi 6 and Wi-Fi 7, centralized management.
• Cybersecurity and firewalls: Perimeter protection and secure remote access.
• Information Technology for the Public SectorExperience with eight public entities and with the rules of public procurement.