Six hotels in Restauradores and Rossio: the IT infrastructure that DataRoad has installed and maintains – Premium IT Services for Hotels

IT infrastructure for hotels in Rossio and Restauradores: Are you looking for the service, and not the project? This article is a customer case study. If you arrived here looking for hospitality IT: network, Wi-Fi, CCTV and PMS, that is the page you are interested in.

8 min read · DataRoad

Between Praça dos Restauradores and Rossio, in a block that can be crossed on foot in a few minutes, DataRoad installed and maintains the IT infrastructure of six hotels. It is one of the busiest and best-located areas in Lisbon — and, for those operating in the hotel industry, one of the most demanding: old, listed buildings, half-metre-thick walls that block signals, high occupancy all year round and guests who form an opinion about the hotel based on the Wi-Fi before they do the bed.

Six hotels within a five-minute walk of each other

Hotels are the BePoet Hotel, o BeHotel, o Rossio Plaza Hotel, o Nicola Rossio Hotel, o LX Arch Rossio Hotel and Ouro Rossio Hotel. They all operate within the same perimeter, they all receive international guests all year round, and today they all share the same technical standard: the same network architecture, the same security criteria, the same monitoring console and the same team answering the phone.

We didn't get there all at once. Each hotel came in at its own time, with its own project and construction schedule. What happened — and this is the part that matters to those who manage hotel units — is that from the second hotel onwards, DataRoad stopped installing isolated networks and started operating a park.

What is installed in each hotel

The scope is the same in all units, scaled to the floor plan and number of bedrooms of each:

Structured cabling and network infrastructure. The patch panel, the backbone fibre, the switches and every network point right up to the bedroom. It is the unseen layer that dictates everything else: a poorly wired network cannot be fixed with better equipment. On this matter, see networks and structured cabling.

Guest Wi‑Fi. Coverage in rooms, corridors, reception, restaurant, terraces and service areas, with a coverage survey carried out on the building rather than on the floor plan. The guest network is completely separate from the hotel’s operating network — a guest's laptop cannot see the PMS, POS systems, cameras, or management computers. Service detail in wireless networks for hotels.

Firewall and security. Firewall with VLAN segmentation, network-based policies, filtering and logging. This is what makes it possible to have guests, staff, PMS, CCTV and home automation in the same building without them being able to access one another. See firewalls and cybersecurity.

Video surveillance and CCTV. IP cameras at entrances, reception, access corridors, technical areas and common areas, with local recording, defined retention and controlled access. See CCTV.

Connectivity. Internet circuits sized for actual occupancy, with routing designed so the hotel does not lose check-in capability if a line fails.

PMS. Installation, grid connection and maintenance of the hotel management system, with the reception desks, back office and integrations operational.

Microsoft 365. Email, file sharing and centrally managed accounts, with security policies and access controls for people joining and leaving the team. View Microsoft 365.

Alarm monitoring and 24/7 support. All critical equipment is under monitoring; when something goes down, the alarm reaches DataRoad before it reaches reception.

A hotel network is not an office network

In an office, the users are known, the equipment belongs to the company, and the hours are nine to six. In a hotel, none of that is true. The users change every day, they bring their own devices, they connect without anyone's help and, if the connection doesn't work, they write about it in a public review that stays there forever.

This changes the network design at three specific points:

Density, not area. A busy hotel floor can have three to four devices connected per room at the same time. What counts is not covering square metres — it is handling simultaneous devices, without a streaming session in one room degrading a work call in the next.

Separation between guests. A guest should not be able to see another guest's equipment on the same network. It sounds obvious; it is one of the most common flaws we find in hotel networks set up by people who treat a hotel like a large office.

Buildings that do not collaborate. In this area of Lisbon, work is carried out on old buildings, many of them with restrictions on intervention. There is no space to run cables wherever you like or to put equipment on show. The project has to work with the existing building for the roofing, not with the building that would be convenient.

Video surveillance and CCTV over the same network, securely

Closed-circuit television at these hotels runs over the same physical infrastructure as the rest of the network, but on its own logical network. That decision saves parallel cabling and, more importantly, keeps the cameras out of reach of anyone who connects to the guest Wi‑Fi.

In practice, this means: IP cameras on a dedicated network, a recorder with a capacity calculated for the agreed retention period, user access with a log of who viewed what, and signage and image processing policies aligned with the GDPR. A poorly segmented CCTV system is both a security risk and a regulatory offence risk — and in a hotel, both things are expensive.

Other DataRoad projects

• 24 public contracts: RTP, Instituto Superior Técnico, Faculdade de Medicina de Lisboa and SSAP choose DataRoad for IT support and management and installation of IT networks
• France Affiches in Paris chooses DataRoad for IT audit and computer consulting at 2 locations in Paris
• Embassies, international organisations and prestigious companies choose DataRoad in Portugal
• DataRoad launches the website in five languages to support International companies in Portugal and Internationally in Premium IT Services MSP

See all Success stories from DataRoad and is News and projects.

PMS, Microsoft 365 and day-to-day operations

A hotel for when the PMS stops. There is no check-in, no billing, no room allocation — and there is a queue at reception. That is why the hotel management system is not treated as just another application: it has its own network, priority, and is one of the first points to be checked in any intervention.

Next to him, the Microsoft 365 take care of the rest: reservations and management mail, shared files between shifts, accounts created and closed with the normal rotation of a hospitality team. It is unglamorous work and it is where half of any company's security incidents lie — an account of a former employee left open is worth more to an attacker than any misconfigured firewall.

Alarm monitoring and permanent support

Installation is the beginning, not the end. All these hotels are in IT Unlimited, DataRoad's contract regime: support without hour counting, with written response times and permanent infrastructure monitoring.

Alarm monitoring is the part that clients end up valuing the most and expecting the least: switches, firewalls, access points, recorders, and circuits are under continuous surveillance, and the alert reaches the DataRoad team the moment something is out of the ordinary. In a significant number of occurrences, the problem is dealt with before reception even notices. In a hotel, where an incident happens at three in the morning with reception on its own, it is the difference between an internal log and a public complaint.

Case by case, hotel by hotel

Each unit has its own technical history, and several are documented in detail:

Ouro Rossio Hotel — fully-covering wireless network, CCTV, firewall and server infrastructure, with ongoing support.

LX Arch Rossio Hotel — Wi-Fi 7 network, firewall and video surveillance.

Rossio Plaza Hotel — corporate IT network from scratch.

Nicola Rossio Hotel — network, firewall and gateway for IT Unlimited support.

BePoet Hotel — full IT area, from cabling to support.

O BeHotel forms part of the same set, with the same network scope, guest Wi-Fi, security, video surveillance and support.

Why concentration in one area is worth money

Having six hotel clients in the same city block is not just a nice coincidence. It translates into real advantages for each of them:

Rapid on-site presence. When it is necessary to go there — and sometimes it is — the technician is on the doorstep immediately, not in hours. The distance no longer becomes the factor that determines the resolution time.

Common technical standard. Equipment from the same family, configurations with the same logic and uniform documentation. Any technician on the team can walk into any of the hotels and know where everything is, without depending on who did the installation.

Parts and replacement. A faulty switch or access point is replaced with equivalent equipment, already known and already tested, without waiting for an order.

Learning that passes from hotel to hotel. What is learned from resolving one old building in Rossio applies to the next. Each project comes in better designed than the previous one.

This is DataRoad's proposal for the hotel industry: not selling boxes, but taking charge of the entire infrastructure — designing it, installing it, monitoring it and taking responsibility for it — so that the hotel management can focus on hospitality instead of IT.

FAQ — Frequently Asked Questions

Which hotels does this project cover?
Six hotels in Restauradores and Rossio, in Lisbon, with a single IT infrastructure managed by DataRoad.

What infrastructure does DataRoad manage in these hotels?
Network and cabling, Wi-Fi, video surveillance and hotel management systems (PMS), with monitoring and alerting.

Does DataRoad work with hospitality?
Yes. Hotels are among DataRoad’s premium clients; it has 232 clients, including embassies, hotels and clinics.

How do I request a quote?
Através de sales@dataroad.pt ou do telefone +351 211 459 950 (call to a national landline), sem compromisso.

Do you have a hotel or hospitality business? Network, Wi-Fi, video surveillance and PMS, managed by the same team. See IT for hospitality.

DataRoad — premium company of managed IT services

Our DataRoad it is a premium managed IT services company (MSP), Based in Alfragide and with support nationwide, for 11 years it has provided the IT infrastructure for organizations that cannot stop — public agencies, embassies, hotels, clinics and demanding companies — with a certified technical team, ongoing monitoring and an unlimited support model, the IT Unlimited. There are 232 customers with a contract and the Top 5% SME certification, awarded by scoring.pt.

In Nas corporate computer networks, With DataRoad, we complete the entire cycle: on-site survey, design, certified structured cabling, switching, firewall, and wireless networks. Wi-Fi 6 and Wi-Fi 7 with centralized and alarmistic management.

DataRoad Services

• IT Unlimited — unlimited IT support: unlimited assistance with a fixed monthly fee, with permanent monitoring and alarm system.
• IT support for businesses: helpdesk with a ticketing system and defined response times.
• Computer networks and structured cablingDesign, installation and certification.
• Enterprise wireless networksCoverage study, Wi-Fi 6 and Wi-Fi 7, centralized management.
• Cybersecurity and firewalls: Perimeter protection and secure remote access.
• Information Technology for the Public SectorExperience with eight public entities and with the rules of public procurement.