Boost Portugal: IT Unlimited support and monitoring

Boost Portugal: IT Unlimited support and monitoring:

2 min read · DataRoad

Our Boost Portugal chose DataRoad to guarantee permanent IT support through the service IT Unlimited, with an annual contract for monthly support and continuous monitoring of all your information systems.

About Boost Portugal

Boost Portugal is a company that combines innovative tourist entertainment projects, alternative means of transport and technology. Since 2008 it has built several successful brands, boosting tourism in Portugal, Spain and the USA — starting with the GoCar brand, Lisbon's well-known yellow convertible tricycles, and later expanding to segways, electric bicycles, scooters, buggies, interactive technology, electric tuk tuks and live escape games.

The company currently operates in Lisbon, Porto, the Douro and Madrid, with technology also used in Barcelona, San Francisco, Miami and San Diego, managing 12 tourism animation brands and reaching over 600,000 people a year worldwide.

IT services rendered

Given the international scale and multi-brand nature of Boost Portugal's operation, IT support needs to cover everything from direct user support to the critical communications and online presence infrastructure:

• Permanent IT support for users;
• Implementation of backup solutions;
• Support and maintenance of IP-PBX (VoIP) telephone systems;
• Internet access redundancy with failover and link aggregation;
• Installation and configuration of computer networks and wireless networks;
• Web hosting and domain registration services;
• Remote monitoring, alarm management and availability reporting;
• Management of remote desktop services and VPNs.

Why internet redundancy matters in a multi-brand operation

A company with 12 active brands across various cities depends on online reservations, customer communication and management systems that cannot stop. A fail-over solution with link aggregation ensures that if one internet connection fails, the operation continues via a secondary connection, without perceptible interruption.

Combined with regular backups and managed hosting of the company's websites, this model significantly reduces the risk of losing bookings or downtime of the digital platforms that support the business.

Benefits for the customer

• Continuous internet access even in the event of a connection failure;
• Internal and client communications supported by a managed IP-PBX switchboard;
• Sites and domains centrally managed by a single partner;
• Permanent remote support, suitable for an operation with a presence in multiple cities.

We thank Boost Portugal for choosing DataRoad's specialist IT services.

Other DataRoad projects

• 24 public contracts: RTP, Instituto Superior Técnico, Faculdade de Medicina de Lisboa and SSAP choose DataRoad for IT support and management and installation of IT networks
• France Affiches in Paris chooses DataRoad for IT audit and computer consulting at 2 locations in Paris
• Embassies, international organisations and prestigious companies choose DataRoad in Portugal
• DataRoad launches the website in five languages to support International companies in Portugal and Internationally in Premium IT Services MSP

See all Success stories from DataRoad and is News and projects.

Did you know that IT issues can be detected before they cause an impact? DataRoad offers 24/7 monitoring (Premium 365) of your infrastructure, with immediate detection and response. Learn more about our IT monitoring.

DataRoad — ongoing IT support for businesses

Our DataRoad it is a premium managed IT services company (MSP), Based in Alfragide and with support nationwide, for 11 years it has provided the IT infrastructure for organizations that cannot stop — public agencies, embassies, hotels, clinics and demanding companies — with a certified technical team, ongoing monitoring and an unlimited support model, the IT Unlimited. There are 232 customers with a contract and the Top 5% SME certification, awarded by scoring.pt.

No IT support, DataRoad takes full charge of the company's IT infrastructure: a helpdesk with a ticketing system, remote and on-site assistance, server management and Microsoft 365, backup copies, cybersecurity, and proactive monitoring.

DataRoad Services

• IT Unlimited — unlimited IT support: unlimited assistance with a fixed monthly fee, with permanent monitoring and alarm system.
• IT support for businesses: helpdesk with a ticketing system and defined response times.
• Computer networks and structured cablingDesign, installation and certification.
• Enterprise wireless networksCoverage study, Wi-Fi 6 and Wi-Fi 7, centralized management.
• Cybersecurity and firewalls: Perimeter protection and secure remote access.
• Information Technology for the Public SectorExperience with eight public entities and with the rules of public procurement.