DataRoad · IT Services and Consultancy IT Unlimited Premium Is your IT provider not up to scratch?
It's time for a change.
Request our contact details here  For companies with 10 or more workstations. Unlimited on-site support with call-out fees included, complete fleet management and managed cybersecurity. No hourly limits, no lock-in contracts, no billing surprises.

Don’t hesitate to ring when you need to.
WE DO IT Right The DataRoad team provides IT consultancy and support services to businesses Businesswoman in a beige blazer holding a tablet and smiling.

Speak to an IT specialist today

Immediate response to requests
No-obligation tailored quote
Certified and experienced team

Network and infrastructure projects

Technical survey on site
Cabling, Wi-Fi and video surveillance
Planned execution without stopping operation

Unlimited support

Orders, calls and remote accesses without hour counting.

Fixed price per post

Predictable monthly fee, no tie-in.

Three levels

Essential, Premium and Premium 365 — choose your cover.

IT Unlimited — unlimited IT support on a monthly retainer

O IT Unlimited it is DataRoad's unlimited IT support: a fixed monthly fee that covers assistance for your company, with no tracked hours, no binding contract and — on Premium plans — no call-out charges. It is the same service that supports 232 companies in Portugal — hotels, clinics, embassies, offices and multinationals.

You choose the level of coverage, not the number of hours. If the operation runs during working hours, Essential or Premium are sufficient; if it cannot stop at any time, there is Premium 365.

How it works

  • Fixed monthly fee — the value does not change with the number of orders.
  • No time limit or travel costs on the Premium and Premium 365 plans. The Essential covers remote and telephone support.
  • Response times by contract, defined in SLAs and not in verbal promises.
  • 24/7/365 proactive monitoring, with alarmist reporting about servers, connections and backups.
  • No loyalty scheme no joining fees — we keep the customer through the quality of the service.
  • A single interlocutor for helpdesk, networking, cybersecurity, cloud and communications.

IT Unlimited contracts in operation

It is not a logo wall. They are active contracts, with the scope and scale stated in each case.

  • Ventask — 350 workstations, firewalls and switches under contract.
  • Klass Wagen — four offices in the country, one single contract.
  • Harlan & Poston Group — Portugal and the United Kingdom in the same scope.
  • Velv by OnRising — extension of the contract to 200 posts.
  • Uriach — contract renewed in Portugal.

See also: IT Unlimited vs. retainer, block of hours and outsourcing · 24×7 IT monitoring (Premium 365) and NOC · External IT department for businesses · Changing IT company without downtime

Compare the plans

Choose the level of support
what your company needs

Remote

Essential

Businesses with 10 or more workstations. Includes remote and telephone support only — call-outs are quoted separately.

  • Remote and telephone support only, during working hours
  • Ticket support with an ordering portal
  • Incident response with an SLA
  • Update and security patch management
  • Monitoring with automatic alerts
  • Monthly activity report
View the Essential plan
Most popular

Unlimited in-person

Premium

For businesses that want their IT completely outsourced. On-site support included, with no hourly billing and no tie-in contract.

  • Unlimited on-site support, with call-outs included
  • No hourly tracking and no lock-in contract
  • Proactive and preventive monitoring
  • Complete management of infrastructure and IT hardware
  • Cybersecurity included: managed firewall and antivirus
  • Priority SLA for critical incidents
View the Premium plan

Full coverage

Premium 365

For operations that do not close: shifts, weekends and bank holidays.

  • Everything included in Premium
  • 24/7/365 support
  • 24/7/365 monitoring
  • Nights, weekends and bank holidays
  • Dedicated technical account manager
  • Business continuity plan
  • Tailored executive reports
View the 365 Premium plan

Don't know which one to choose? Talk to us and receive a fixed-price quote.

Frequently asked questions about IT Unlimited

Is there a minimum term contract?

No. There is no commitment or subscription costs: the contract is annual, automatically renewed, and you can terminate it with 60 days' notice. We work to keep our customers by providing quality service.

Are travel expenses paid separately?

Depends on the plan. No Essential the service is remote and telephone-based, and on-site visits are quoted separately. In the plans Premium e Premium 365 travel expenses are included in the monthly retainer, with no limit.

What is the difference between Essential and Premium?

The Essential is aimed at companies with 10 or more workstations and covers remote and telephone support during working hours, with 24/7 monitoring, update management and SLA response times. Premium adds unlimited on-site assistance with travel included, complete IT asset management and managed cybersecurity. Premium 365 extends service to nights, weekends and public holidays.

And outside of working hours?

Monitoring and alarm systems operate 24/7/365 on all plans. Out-of-hours support — nights, weekends and public holidays — is included in Premium 365.

How much is it?

The retainer depends on the number of workstations, servers and the level of coverage chosen. We first carry out an infrastructure audit and send a quote with a fixed price.

How do you switch from your current supplier?

Without stopping the operation, with a documented transition plan. We explain the process step by step in change IT company.

Which companies do you work with?

We work exclusively with businesses and on a contract basis, directly with the end client.

Request an IT Unlimited proposal

Tell us how many workstations and servers you have and what coverage you need. We will carry out the assessment and send you a fixed-price proposal — with no obligation and a response on the same working day.

Request a quote  ·  Call +351 211 459 950

    B2B only, always on contract. We do not do one-off jobs or subcontracting.

    A reply on the same working day. No obligation.

    Some of the companies that entrust their infrastructure to DataRoad, sectors where downtime costs far more than IT support

    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    DataRoad client
    Download the presentation in PDF
    How IT Unlimited works: included services, SLA levels, plans and onboarding method — all in one document.
    Download PDF (PT)Download PDF (EN)

    Proven excellence in numbersThe confidence of those who cannot stopResults that guarantee your peace of mindThe strength of a leading IT partner

    0+Years of experience, since 2015
    0+Customer companies
    0+IT infrastructure projects
    0+IT certifications from manufacturers
    0+Countries with supported customers
    0+Hotels
    0+Embassies
    0%Availability of managed services (as per SLA)

    Updated values in 2026. Availability and response times depend on the plan and the contracted SLA; 24/7 monitoring is exclusive to IT Unlimited Premium 365.

    IT Unlimited: a contract, a team, zero surprises

    Request a proposal tailored to your company's needs.

    // Testimonials from our Customers

    Find out what our customers say
    and why leading companies
    and international companies choose DataRoad

    We don’t do the “minimum”. We do what ensures continuity. We work rigorously and with quality to deliver IT infrastructures and services that keep up with the pace of your business. All because we love what we do.

    “
    ★★★★★
    Day-to-day IT support
    They provide an efficient IT service to our company, assisting us with all our IT needs. I recommend their services for their professionalism and dedication to the customer. An experienced, friendly and fun team. It’s clear that they enjoy what they do, approaching their work with total dedication and a sense of responsibility. I will certainly be recommending their IT support services.
    PRPedro RibeiroCEO
    “
    ★★★★★
    IT support and growth monitoring
    DataRoad provides IT support and day-to-day IT assistance for our company with the utmost professionalism and dedication. We recommend DataRoad’s services, which have supported our company’s growth with specialised solutions, expertise and support across the entire IT spectrum. They are always on hand to provide support and carry out the requested tasks with immediate response times. We are grateful for all their dedication, commitment and interest in the support they provide to our company.
    SCSusana CostaCEO
    “
    ★★★★★
    User, server and network support
    DataRoad is a company that has provided us with IT support with great dedication and commitment in the situations described. The company provides IT support to users, servers and all areas of IT. They are always available and respond quickly to any issues raised, demonstrating a high level of professionalism. I recommend their services for ongoing IT support, as well as for the management and maintenance of computer networks.
    ABAntónio BrásCEO
    “
    ★★★★★
    Network installation and IT Unlimited — 5 years
    DataRoad is a company with a highly professional, experienced and dedicated team, who always bring a sense of joy and enthusiasm to their work. Whether it’s network installation projects or day-to-day IT maintenance, they are always on hand to support us. We opted for the «IT Unlimited» service, secure in the knowledge that we always have someone we can trust and who is available to support our company whenever needed. We have been working with DataRoad for five years now, and they have been exemplary in their response to and resolution of our company’s IT issues.
    JCJoão Carlos VicenteCFO
    “
    ★★★★★
    Servers, network and Wi-Fi from the ground up
    DataRoad supported us with our initial IT requirements, recommending best practices for our company’s IT department. This covered servers, the IT network and the wireless network, as well as support for our company’s users. We rely on the ongoing help and support provided by their IT team, who always respond promptly to our requests, demonstrating a high level of professionalism and a genuine enthusiasm for their work. I would certainly recommend their IT services!
    GBGustavo Barbosa NevesCOO
    “
    ★★★★★
    Servers, cloud, backups and workstations
    DataRoad provides IT support for our company, including the implementation of our IT network, server maintenance and the management of cloud solutions, backups, workstations and internet access. I would like to thank them for their willingness to resolve our issues proactively and for their recommendations on how to improve our IT system. I would recommend your IT support and consultancy services, given the experience and expertise you have demonstrated, as well as your willingness to help us. We appreciate all the dedication and commitment you have shown to our company.
    RGRodrigo GuerreiroIT
    Passion for well-made IT
    We do IT right.

    At DataRoad, technology is a passion. We really love what we do, and that shows in every network we install, in every problem we solve, and in every company we support.

    Request a quoteIT Unlimited ContractDataRoad · IT Services and Consulting
    DataRoad — IT services for businesses
    Privacy Overview

    This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.