IT Unlimited Essential — Remote and Phone IT Support Plan
Compare the three plans
Essential, Premium and Premium 365 side by side
What each includes and what is left out
Fixed monthly fee per position, with no counted hours
Retainer, hour bank or Unlimited
Four support models, point-to-point
Who wins when something goes wrong
Five questions to ask every supplier
Remote and Telephone Support
During working hours Certified technicians No waiting or queues
Ticketing Support
Orders portal Order history Priorities by criticality
Guaranteed Response with SLA
Defined response times Priorities by criticality History of each request
Update Management
Security patches System updates Monthly inventory report
// IT Unlimited Essential
Plan
IT Unlimited ESSENTIAL
The solid foundation for small businesses. Remote and telephone support during working hours, provided by certified technicians, with response times guaranteed by an SLA.
We monitor your systems 24/7 with automatic alerts, apply updates and security patches, and send you a monthly report on the status of your IT infrastructure.
It's the bare minimum that a reputable company should have: to stop waiting for something to break down before reacting.
Fixed monthly fee
100% Remote and Telephone Plan - remote resolution in minutes, excluding travel time.
No minimum term — stay with us because you want to Complex infrastructures (hospitality, healthcare, multi-site, servers and guest networks) there is a tailor-made proposal — the price per item does not apply.
The Essential is a plan remote and telephone support. It does not include travel or on-site assistance — and that is precisely what makes it affordable for smaller organisations, given that the vast majority of day-to-day issues are resolved remotely and without waiting times.
If your company requires on-site interventions, complete fleet management or managed cybersecurity, the recommended plan is IT Unlimited Premium.
Start with the essentials. Grow when it makes sense.
See also: IT Unlimited vs. retainer, block of hours and outsourcing
Who is IT Unlimited Essential for
Small businesses that still operate in reactive mode: they call a technician when something breaks, pay by the hour, and are left with no real idea of the actual state of their IT.
The Essential plan replaces this model with a fixed monthly fee that includes remote and telephone support during working hours, permanent systems monitoring and a response with deadlines defined by an SLA.
What is included
- Remote and telephone support during working hours
- 24/7 monitoring with automatic alerts
- Incident response with defined SLA
- Update and security patch management
- Monthly IT equipment status report
- Dedicated email and telephone helpdesk
What is not included
On-site visits and support, comprehensive fleet management, managed firewall and antivirus services, and out-of-hours support. All of this is included in the Premium and Premium 365 plans.
Compare the plans
Choose the level of support
what your company needs
- Remote and telephone support only
no travel included - Ticketing support
with orders portal - Incident response with an SLA
- Update management
and security patches - Monthly activity report
- Helpdesk during working hours
by email and telephone
- Unlimited in-person support
- with travel included
- Monitoring and alarm systems
24×7×365 - Complete IT infrastructure management
- Cybersecurity included
managed firewall and antivirus - Priority SLA
immediate response to critical incidents - No limit on hours
- Dedicated helpdesk
with priority in the queue
- Everything that’s included
no IT Unlimited Premium - 24 hours a day, 7 days a week, 365 days a year support
- Out-of-hours support: evenings,
weekends and bank holidays - Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
Companies that have professionalised their IT support
They all started by stopping calling a technician only when something breaks down
![mun[it] logo, a digital marketing agency — a DataRoad client](https://www.dataroad.pt/wp-content/uploads/2026/09/logo-cliente-munit.png){kind=logo}
Latest News
Our projects
Reliable support and continuous monitoring, at a fixed price.
IT Unlimited Essential — The Essentials Done Right Reliable support and continuous monitoring with the peace of mind of a fixed price.
Embassies, international organisations and prestigious companies choose DataRoad in Portugal
Korean Embassy, Brazilian Consulate, DCIAP, Mitrelli Group, Harlan & Poston, ReStream, Forward College, beQom — the projects that make DataRoad the IT partner of choice for international organisations in Portugal.
DataRoad launches website in five languages to support international companies in Portugal
www.dataroad.pt is now available in Portuguese, English, Spanish, French and German — a direct result of the international clients, organisations and embassies that we already serve in Portugal.
Six hotels in Restauradores and Rossio: the IT infrastructure that DataRoad installed and maintains – Premium IT Services
BePoet, BeHotel, Rossio Plaza, Nicola Rossio, LX Arch and Ouro Rossio: six hotels in one of the best areas of Lisbon, with network, guest Wi-Fi, firewall, CCTV, PMS and Microsoft 365 installed and maintained by DataRoad.
Ouro Rossio Hotel: 30 Wi-Fi access points, 55 rooms and a firewall
DataRoad has installed 30 Wi-Fi hotspots, 55 CCTV cameras and a firewall at the Ouro Rossio Hotel in Lisbon. Take a look at the project and request a quote.
Talk to Us now
Contact Form
Request a quote from DataRoad. We’ll take care of the rest with a prompt and clear response to support your business’s needs.
Tell us what you need. IT support, network installation, cyber security, an office move or simply a second opinion on your IT infrastructure — we’re here to help.
Please fill in the form and a specialist technician will contact you on the same day.
DataRoad projects and success stories
DataRoad blog articles and news
- ReStream: the network of the new office in Portugal and IT Unlimited
- Forward College — IT network and support at the Lisbon campus
- Reltio — IT Unlimited IT maintenance and consultancy at the Lisbon office
- What is an MSP and Why Portuguese Businesses Are Opting for IT Outsourcing
- Magnelusa: IT Unlimited permanent maintenance contract
- Ares Capital: ongoing IT support – IT Unlimited