IT Unlimited: unlimited IT support for businesses

7 min read · DataRoad

How DataRoad’s ”IT Unlimited” Unlimited IT Support Works

Is Your Company's IT Holding Back the Business?

Discover how some benchmark companies in Portugal and internationally resolved this issue.

Managing a company's technological infrastructure has never been more critical — nor more complex. Between servers, networks, cybersecurity, backups and user support, IT demands constant attention. For most companies, the choice comes down to two unsatisfactory options: hiring an in-house IT team (expensive and difficult to maintain) or relying on ad-hoc technicians who charge by the hour and are slow to respond.

DataRoad created a third way. With the model IT Unlimited, companies in Portugal get complete and unlimited IT support for a fixed monthly fee — with no nasty surprises on the bill and no tie-in contracts. We handle the IT. You handle the business. We do IT right.

What is the ”IT Unlimited” model — and why it is different

Most IT service providers charge by the hour or per intervention. This creates a perverse problem: the more problems the company has, the more it pays. And the provider, in turn, has no incentive to fix the root causes.

DataRoad’s IT Unlimited reverses this logic. The company pays a fixed monthly fee that includes all support — no limit on call-outs, no limit on interventions, and no additional costs. Our interests are then aligned with those of the company: the fewer problems there are, the better it is for both of us. That is why we invest in prevention, continuous monitoring and proactive maintenance.

This model operates without tie-in contracts. If the service does not meet expectations, the company is free to leave at any time. This transparency is our best guarantee of quality — it forces us to earn the trust of every client, every month.

Companies that trust DataRoad

The best way to evaluate a technology partner is by the work they do and the clients they serve. At DataRoad, we have the privilege of working with leading organisations in Portugal and abroad, across a wide variety of sectors — and it is this diversity that makes us stronger in every new project.

International companies and groups — Mitrelli Group, UP Portugal, Uriach and Ciphra are examples of international companies with operations in Portugal that have chosen DataRoad as their technology partner.

From the installation of structured cabling networks, switches and Wi-Fi 6 access points, to the complete management of their systems with IT Unlimited contracts, these organisations rely on our ability to meet international standards of quality and security. We currently serve clients with operations in the UK, USA, Switzerland, Spain, Brazil, Cyprus, France, Romania, Dubai, Greece and Hong Kong.

Hotels and tourism — The LX Arch Hotel, on Lisbon's iconic Rua Augusta, has chosen DataRoad for the complete installation of its IT network and configuration of the wireless system — critical infrastructures for the guest experience and the hotel's operational management.

Healthcare and pharmaceuticals — Clínica Mulher, in the Twin Towers in Sete Rios, and Clínica do Lambert trust DataRoad for complete support of their IT systems, networks and connectivity. In the pharmaceutical sector, PTR Pharma Consulting has chosen DataRoad for IT Unlimited support and for hosting its website and email system, ensuring maximum availability and data security.

Teaching and research Forward College – Lisbon University of London has chosen DataRoad for the implementation of its IT and wireless network, and the National School of Public Health has entrusted us with the installation of IT cabling at its premises in Lisbon. These are environments with a high number of users and demanding connectivity needs.

Public sector The Public Administration Social Services (SSAP) selected DataRoad through a public tender for the installation of structured computer cabling and a wireless network in three buildings in Évora, and subsequently chose us again for the repair and certification of 456 network points. This repeated trust from a public entity is recognition of the quality and rigor of our work.

Technology and distribution Infocapital SA, the parent company of CapitalGames and one of the largest independent video game distributors in Portugal, has been a DataRoad client since 2015 — a relationship of over a decade that proves our long-term consistency and reliability. Magnelusa entrusts us with the full maintenance of its infrastructure, including the network, servers and firewall. ReStream, in Cascais, chose DataRoad for the complete renewal of its network with WiFi 6 technology.

Recognition and certifications

DataRoad was recognised as TOP 5%: Portugal’s Best SMEs, a certification issued by SCORING that recognises the companies with the best performance and financial strength at a national level. This distinction is accessible only to a restricted fraction of Portuguese SMEs and reflects the company's sustainability and rigorous management.

We are members of Apple Technical Partner, which positions us as a specialist provider of Apple solutions for businesses in Portugal.
And on Google, we maintain a rating of 5 stars, a direct reflection of our customers' satisfaction.

Technically speaking, the team holds certifications from the world's leading manufacturers: Ubiquiti, Dell, Microsoft, Sophos, Fortinet, Cisco and VMware. This combination allows us to design, implement and manage network, server, workstation, virtualisation and cybersecurity solutions with complete confidence — regardless of the complexity of the environment.

What is included in DataRoad support

Our IT support service covers a company's entire technology chain, from end to end.

Infrastructure management and maintenance — physical and virtual servers, storage, switches, access points and firewalls. 24/7 monitoring (Premium 365) with proactive alerts to anticipate problems before they affect operations.

Cyber security — next-generation firewalls (Sophos, Fortinet), managed antivirus, email filtering, access policies and user training against threats such as phishing and ransomware.

User support — unlimited helpdesk for all company employees. Immediate remote resolution or on-site visits when necessary. No tickets piling up, no frustrating wait times.

Backup and disaster recovery - setup and management of automated backups, regular restoration tests and business continuity plans.

Networks and connectivity - design, installation and management of enterprise networks, high-performance Wi-Fi, VPNs for remote work, and network segmentation.

Consultancy and projects - support in technological decision-making, equipment sizing, cloud migration and infrastructure renewal.

Nationwide and international coverage

With its strategic headquarters in Alfragide, Lisbon, DataRoad provides assistance to companies throughout the country and has international presence in Spain (dataroad.es) and globally.

Companies in Porto, the Algarve, the Centre, the Alentejo or in any other region of Portugal can count on the same level of service and attention as our clients in Lisbon — because we believe that the quality of IT support should not depend on your postcode.

Why companies switch to DataRoad

Many of the companies that work with us have already had frustrating experiences with other IT suppliers: long response times, unpredictable costs, technicians who don't know the environment well and problems that repeat themselves without a definitive solution.

DataRoad stands out because it focuses on long-term relationships — as demonstrated by its partnership of over a decade with Infocapital, or the repeated trust of the Public Administration Social Services. We know every environment in detail. We document everything. We anticipate needs. And, above all, we do not lock anyone in — because we prefer to retain clients through the quality of our service rather than a contract clause.

If your company is looking for a reliable technology partner, with proven experience and a transparent service model, get in touch with us.

The first analysis of your environment is free of charge. All because we love what we do and We do IT right

We’ll take care of the IT. You take care of the business.

+351 211 459 950 (call to a national landline)  |  sales@dataroad.pt  |  dataroad.pt/contactos

We do IT right

Other DataRoad projects

• 24 public contracts: RTP, Instituto Superior Técnico, Faculdade de Medicina de Lisboa and SSAP choose DataRoad for IT support and management and installation of IT networks
• France Affiches in Paris chooses DataRoad for IT audit and computer consulting at 2 locations in Paris
• Embassies, international organisations and prestigious companies choose DataRoad in Portugal
• DataRoad launches the website in five languages to support International companies in Portugal and Internationally in Premium IT Services MSP

See all Success stories from DataRoad and is News and projects.

Do you need reliable IT support? DataRoad offers IT support and a helpdesk for businesses, with a rapid response and no small print. Find out about our IT support services.

FAQ — Frequently Asked Questions

What is IT Unlimited?
It is DataRoad’s unlimited IT support service: helpdesk, support, permanent monitoring and alerting, for a fixed monthly fee.

Which plans are available?
Essential (remote and phone support, travel quoted separately), Premium (unlimited on-site support included) and Premium 365 (unlimited on-site support, including nights, weekends and public holidays).

Is support 24/7?
24/7 monitoring and support are exclusive to the Premium 365 plan.

How does the contract work?
The support contract is annual, with automatic renewal and 60 days’ notice, with no lock-in.

Which companies is IT Unlimited for?
For companies with more than 10 workstations, with remote, on-site and phone support and immediate response times.

DataRoad — ongoing IT support for businesses

Our DataRoad it is a premium managed IT services company (MSP), Based in Alfragide and with support nationwide, for 11 years it has provided the IT infrastructure for organizations that cannot stop — public agencies, embassies, hotels, clinics and demanding companies — with a certified technical team, ongoing monitoring and an unlimited support model, the IT Unlimited. There are 232 customers with a contract and the Top 5% SME certification, awarded by scoring.pt.

No IT support, DataRoad takes full charge of the company's IT infrastructure: a helpdesk with a ticketing system, remote and on-site assistance, server management and Microsoft 365, backup copies, cybersecurity, and proactive monitoring.

DataRoad Services

• IT Unlimited — unlimited IT support: unlimited assistance with a fixed monthly fee, with permanent monitoring and alarm system.
• IT support for businesses: helpdesk with a ticketing system and defined response times.
• Computer networks and structured cablingDesign, installation and certification.
• Enterprise wireless networksCoverage study, Wi-Fi 6 and Wi-Fi 7, centralized management.
• Cybersecurity and firewalls: Perimeter protection and secure remote access.
• Information Technology for the Public SectorExperience with eight public entities and with the rules of public procurement.